Large Language Models, Knowledge Graphs and Search Engines: A Crossroads for Answering Users' Questions

Much has been discussed about how Large Language Models, Knowledge Graphs and Search Engines can be combined in a synergistic manner. A dimension largely absent from current academic discourse is the user perspective. In particular, there remain many open questions regarding how best to address the diverse information needs of users, incorporating varying facets and levels of difficulty. This paper introduces a taxonomy of user information needs, which guides us to study the pros, cons and possible synergies of Large Language Models, Knowledge Graphs and Search Engines. From this study, we derive a roadmap for future research.

VisualLens: Personalization through Visual History

We hypothesize that a user's visual history with images reflecting their daily life, offers valuable insights into their interests and preferences, and can be leveraged for personalization. Among the many challenges to achieve this goal, the foremost is the diversity and noises in the visual history, containing images not necessarily related to a recommendation task, not necessarily reflecting the user's interest, or even not necessarily preference-relevant. Existing recommendation systems either rely on task-specific user interaction logs, such as online shopping history for shopping recommendations, or focus on text signals. We propose a novel approach, VisualLens, that extracts, filters, and refines image representations, and leverages these signals for personalization. We created two new benchmarks with task-agnostic visual histories, and show that our method improves over state-of-the-art recommendations by 5-10% on Hit@3, and improves over GPT-4o by 2-5%. Our approach paves the way for personalized recommendations in scenarios where traditional methods fail.

Aligning Generalisation Between Humans and Machines

Recent advances in AI -- including generative approaches -- have resulted in technology that can support humans in scientific discovery and decision support but may also disrupt democracies and target individuals. The responsible use of AI increasingly shows the need for human-AI teaming, necessitating effective interaction between humans and machines. A crucial yet often overlooked aspect of these interactions is the different ways in which humans and machines generalise. In cognitive science, human generalisation commonly involves abstraction and concept learning. In contrast, AI generalisation encompasses out-of-domain generalisation in machine learning, rule-based reasoning in symbolic AI, and abstraction in neuro-symbolic AI. In this perspective paper, we combine insights from AI and cognitive science to identify key commonalities and differences across three dimensions: notions of generalisation, methods for generalisation, and evaluation of generalisation. We map the different conceptualisations of generalisation in AI and cognitive science along these three dimensions and consider their role in human-AI teaming. This results in interdisciplinary challenges across AI and cognitive science that must be tackled to provide a foundation for effective and cognitively supported alignment in human-AI teaming scenarios.

Are Large Language Models a Good Replacement of Taxonomies?

Large language models (LLMs) demonstrate an impressive ability to internalize knowledge and answer natural language questions. Although previous studies validate that LLMs perform well on general knowledge while presenting poor performance on long-tail nuanced knowledge, the community is still doubtful about whether the traditional knowledge graphs should be replaced by LLMs. In this paper, we ask if the schema of knowledge graph (i.e., taxonomy) is made obsolete by LLMs. Intuitively, LLMs should perform well on common taxonomies and at taxonomy levels that are common to people. Unfortunately, there lacks a comprehensive benchmark that evaluates the LLMs over a wide range of taxonomies from common to specialized domains and at levels from root to leaf so that we can draw a confident conclusion. To narrow the research gap, we constructed a novel taxonomy hierarchical structure discovery benchmark named TaxoGlimpse to evaluate the performance of LLMs over taxonomies. TaxoGlimpse covers ten representative taxonomies from common to specialized domains with in-depth experiments of different levels of entities in this taxonomy from root to leaf. Our comprehensive experiments of eighteen state-of-the-art LLMs under three prompting settings validate that LLMs can still not well capture the knowledge of specialized taxonomies and leaf-level entities.

CRAG -- Comprehensive RAG Benchmark

Retrieval-Augmented Generation (RAG) has recently emerged as a promising solution to alleviate Large Language Model (LLM)'s deficiency in lack of knowledge. Existing RAG datasets, however, do not adequately represent the diverse and dynamic nature of real-world Question Answering (QA) tasks. To bridge this gap, we introduce the Comprehensive RAG Benchmark (CRAG), a factual question answering benchmark of 4,409 question-answer pairs and mock APIs to simulate web and Knowledge Graph (KG) search. CRAG is designed to encapsulate a diverse array of questions across five domains and eight question categories, reflecting varied entity popularity from popular to long-tail, and temporal dynamisms ranging from years to seconds. Our evaluation on this benchmark highlights the gap to fully trustworthy QA. Whereas most advanced LLMs achieve <=34% accuracy on CRAG, adding RAG in a straightforward manner improves the accuracy only to 44%. State-of-the-art industry RAG solutions only answer 63% questions without any hallucination. CRAG also reveals much lower accuracy in answering questions regarding facts with higher dynamism, lower popularity, or higher complexity, suggesting future research directions. The CRAG benchmark laid the groundwork for a KDD Cup 2024 challenge, attracting thousands of participants and submissions within the first 50 days of the competition. We commit to maintaining CRAG to serve research communities in advancing RAG solutions and general QA solutions.

SnapNTell: Enhancing Entity-Centric Visual Question Answering with Retrieval Augmented Multimodal LLM

Vision-extended LLMs have made significant strides in Visual Question Answering (VQA). Despite these advancements, VLLMs still encounter substantial difficulties in handling queries involving long-tail entities, with a tendency to produce erroneous or hallucinated responses. In this work, we introduce a novel evaluative benchmark named \textbf{SnapNTell}, specifically tailored for entity-centric VQA. This task aims to test the models' capabilities in identifying entities and providing detailed, entity-specific knowledge. We have developed the \textbf{SnapNTell Dataset}, distinct from traditional VQA datasets: (1) It encompasses a wide range of categorized entities, each represented by images and explicitly named in the answers; (2) It features QA pairs that require extensive knowledge for accurate responses. The dataset is organized into 22 major categories, containing 7,568 unique entities in total. For each entity, we curated 10 illustrative images and crafted 10 knowledge-intensive QA pairs. To address this novel task, we devised a scalable, efficient, and transparent retrieval-augmented multimodal LLM. Our approach markedly outperforms existing methods on the SnapNTell dataset, achieving a 66.5\% improvement in the BELURT score. We will soon make the dataset and the source code publicly accessible.

Large Language Models as Zero-shot Dialogue State Tracker through Function Calling

Large language models (LLMs) are increasingly prevalent in conversational systems due to their advanced understanding and generative capabilities in general contexts. However, their effectiveness in task-oriented dialogues (TOD), which requires not only response generation but also effective dialogue state tracking (DST) within specific tasks and domains, remains less satisfying. In this work, we propose a novel approach FnCTOD for solving DST with LLMs through function calling. This method improves zero-shot DST, allowing adaptation to diverse domains without extensive data collection or model tuning. Our experimental results demonstrate that our approach achieves exceptional performance with both modestly sized open-source and also proprietary LLMs: with in-context prompting it enables various 7B or 13B parameter models to surpass the previous state-of-the-art (SOTA) achieved by ChatGPT, and improves ChatGPT's performance beating the SOTA by 5.6% Avg. JGA. Individual model results for GPT-3.5 and GPT-4 are boosted by 4.8% and 14%, respectively. We also show that by fine-tuning on a small collection of diverse task-oriented dialogues, we can equip modestly sized models, specifically a 13B parameter LLaMA2-Chat model, with function-calling capabilities and DST performance comparable to ChatGPT while maintaining their chat capabilities. We plan to open-source experimental code and model.

Lumos : Empowering Multimodal LLMs with Scene Text Recognition

We introduce Lumos, the first end-to-end multimodal question-answering system with text understanding capabilities. At the core of Lumos is a Scene Text Recognition (STR) component that extracts text from first person point-of-view images, the output of which is used to augment input to a Multimodal Large Language Model (MM-LLM). While building Lumos, we encountered numerous challenges related to STR quality, overall latency, and model inference. In this paper, we delve into those challenges, and discuss the system architecture, design choices, and modeling techniques employed to overcome these obstacles. We also provide a comprehensive evaluation for each component, showcasing high quality and efficiency.

Generations of Knowledge Graphs: The Crazy Ideas and the Business Impact

Knowledge Graphs (KGs) have been used to support a wide range of applications, from web search to personal assistant. In this paper, we describe three generations of knowledge graphs: entity-based KGs, which have been supporting general search and question answering (e.g., at Google and Bing); text-rich KGs, which have been supporting search and recommendations for products, bio-informatics, etc. (e.g., at Amazon and Alibaba); and the emerging integration of KGs and LLMs, which we call dual neural KGs. We describe the characteristics of each generation of KGs, the crazy ideas behind the scenes in constructing such KGs, and the techniques developed over time to enable industry impact. In addition, we use KGs as examples to demonstrate a recipe to evolve research ideas from innovations to production practice, and then to the next level of innovations, to advance both science and business.

Head-to-Tail: How Knowledgeable are Large Language Models ? A.K.A. Will LLMs Replace Knowledge Graphs?

Since the recent prosperity of Large Language Models (LLMs), there have been interleaved discussions regarding how to reduce hallucinations from LLM responses, how to increase the factuality of LLMs, and whether Knowledge Graphs (KGs), which store the world knowledge in a symbolic form, will be replaced with LLMs. In this paper, we try to answer these questions from a new angle: How knowledgeable are LLMs? To answer this question, we constructed Head-to-Tail, a benchmark that consists of 18K question-answer (QA) pairs regarding head, torso, and tail facts in terms of popularity. We designed an automated evaluation method and a set of metrics that closely approximate the knowledge an LLM confidently internalizes. Through a comprehensive evaluation of 14 publicly available LLMs, we show that existing LLMs are still far from being perfect in terms of their grasp of factual knowledge, especially for facts of torso-to-tail entities.