Unlocking Markets: A Multilingual Benchmark to Cross-Market Question Answering

Users post numerous product-related questions on e-commerce platforms, affecting their purchase decisions. Product-related question answering (PQA) entails utilizing product-related resources to provide precise responses to users. We propose a novel task of Multilingual Cross-market Product-based Question Answering (MCPQA) and define the task as providing answers to product-related questions in a main marketplace by utilizing information from another resource-rich auxiliary marketplace in a multilingual context. We introduce a large-scale dataset comprising over 7 million questions from 17 marketplaces across 11 languages. We then perform automatic translation on the Electronics category of our dataset, naming it as McMarket. We focus on two subtasks: review-based answer generation and product-related question ranking. For each subtask, we label a subset of McMarket using an LLM and further evaluate the quality of the annotations via human assessment. We then conduct experiments to benchmark our dataset, using models ranging from traditional lexical models to LLMs in both single-market and cross-market scenarios across McMarket and the corresponding LLM subset. Results show that incorporating cross-market information significantly enhances performance in both tasks.

Beyond Persuasion: Towards Conversational Recommender System with Credible Explanations

With the aid of large language models, current conversational recommender system (CRS) has gaining strong abilities to persuade users to accept recommended items. While these CRSs are highly persuasive, they can mislead users by incorporating incredible information in their explanations, ultimately damaging the long-term trust between users and the CRS. To address this, we propose a simple yet effective method, called PC-CRS, to enhance the credibility of CRS's explanations during persuasion. It guides the explanation generation through our proposed credibility-aware persuasive strategies and then gradually refines explanations via post-hoc self-reflection. Experimental results demonstrate the efficacy of PC-CRS in promoting persuasive and credible explanations. Further analysis reveals the reason behind current methods producing incredible explanations and the potential of credible explanations to improve recommendation accuracy.

The Oscars of AI Theater: A Survey on Role-Playing with Language Models

This survey explores the burgeoning field of role-playing with language models, focusing on their development from early persona-based models to advanced character-driven simulations facilitated by Large Language Models (LLMs). Initially confined to simple persona consistency due to limited model capabilities, role-playing tasks have now expanded to embrace complex character portrayals involving character consistency, behavioral alignment, and overall attractiveness. We provide a comprehensive taxonomy of the critical components in designing these systems, including data, models and alignment, agent architecture and evaluation. This survey not only outlines the current methodologies and challenges, such as managing dynamic personal profiles and achieving high-level persona consistency but also suggests avenues for future research in improving the depth and realism of role-playing applications. The goal is to guide future research by offering a structured overview of current methodologies and identifying potential areas for improvement. Related resources and papers are available at https://github.com/nuochenpku/Awesome-Role-Play-Papers.

Ask-before-Plan: Proactive Language Agents for Real-World Planning

The evolution of large language models (LLMs) has enhanced the planning capabilities of language agents in diverse real-world scenarios. Despite these advancements, the potential of LLM-powered agents to comprehend ambiguous user instructions for reasoning and decision-making is still under exploration. In this work, we introduce a new task, Proactive Agent Planning, which requires language agents to predict clarification needs based on user-agent conversation and agent-environment interaction, invoke external tools to collect valid information, and generate a plan to fulfill the user's demands. To study this practical problem, we establish a new benchmark dataset, Ask-before-Plan. To tackle the deficiency of LLMs in proactive planning, we propose a novel multi-agent framework, Clarification-Execution-Planning (\texttt{CEP}), which consists of three agents specialized in clarification, execution, and planning. We introduce the trajectory tuning scheme for the clarification agent and static execution agent, as well as the memory recollection mechanism for the dynamic execution agent. Extensive evaluations and comprehensive analyses conducted on the Ask-before-Plan dataset validate the effectiveness of our proposed framework.

Hello Again! LLM-powered Personalized Agent for Long-term Dialogue

Open-domain dialogue systems have seen remarkable advancements with the development of large language models (LLMs). Nonetheless, most existing dialogue systems predominantly focus on brief single-session interactions, neglecting the real-world demands for long-term companionship and personalized interactions with chatbots. Crucial to addressing this real-world need are event summary and persona management, which enable reasoning for appropriate long-term dialogue responses. Recent progress in the human-like cognitive and reasoning capabilities of LLMs suggests that LLM-based agents could significantly enhance automated perception, decision-making, and problem-solving. In response to this potential, we introduce a model-agnostic framework, the Long-term Dialogue Agent (LD-Agent), which incorporates three independently tunable modules dedicated to event perception, persona extraction, and response generation. For the event memory module, long and short-term memory banks are employed to separately focus on historical and ongoing sessions, while a topic-based retrieval mechanism is introduced to enhance the accuracy of memory retrieval. Furthermore, the persona module conducts dynamic persona modeling for both users and agents. The integration of retrieved memories and extracted personas is subsequently fed into the generator to induce appropriate responses. The effectiveness, generality, and cross-domain capabilities of LD-Agent are empirically demonstrated across various illustrative benchmarks, models, and tasks. The code is released at https://github.com/leolee99/LD-Agent.

Towards Comprehensive and Efficient Post Safety Alignment of Large Language Models via Safety Patching

Safety alignment of large language models (LLMs) has been gaining increasing attention. However, current safety-aligned LLMs suffer from the fragile and imbalanced safety mechanisms, which can still be induced to generate unsafe responses, exhibit over-safety by rejecting safe user inputs, and fail to preserve general utility after safety alignment. To this end, we propose a novel post safety alignment (PSA) method to address these inherent and emerging safety challenges, including safety enhancement, over-safety mitigation, and utility preservation. In specific, we introduce \textsc{SafePatching}, a novel framework for comprehensive and efficient PSA, where two distinct safety patches are developed on the harmful data to enhance safety and mitigate over-safety concerns, and then seamlessly integrated into the target LLM backbone without compromising its utility. Extensive experiments show that \textsc{SafePatching} achieves a more comprehensive and efficient PSA than baseline methods. It even enhances the utility of the backbone, further optimizing the balance between being helpful and harmless in current aligned LLMs. Also, \textsc{SafePatching} demonstrates its superiority in continual PSA scenarios.

CLAMBER: A Benchmark of Identifying and Clarifying Ambiguous Information Needs in Large Language Models

Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity remains unknown, ultimately risking user trust and satisfaction. To this end, we introduce CLAMBER, a benchmark for evaluating LLMs using a well-organized taxonomy. Building upon the taxonomy, we construct ~12K high-quality data to assess the strengths, weaknesses, and potential risks of various off-the-shelf LLMs. Our findings indicate the limited practical utility of current LLMs in identifying and clarifying ambiguous user queries, even enhanced by chain-of-thought (CoT) and few-shot prompting. These techniques may result in overconfidence in LLMs and yield only marginal enhancements in identifying ambiguity. Furthermore, current LLMs fall short in generating high-quality clarifying questions due to a lack of conflict resolution and inaccurate utilization of inherent knowledge. In this paper, CLAMBER presents a guidance and promotes further research on proactive and trustworthy LLMs. Our dataset is available at https://github.com/zt991211/CLAMBER

STYLE: Improving Domain Transferability of Asking Clarification Questions in Large Language Model Powered Conversational Agents

Equipping a conversational search engine with strategies regarding when to ask clarification questions is becoming increasingly important across various domains. Attributing to the context understanding capability of LLMs and their access to domain-specific sources of knowledge, LLM-based clarification strategies feature rapid transfer to various domains in a post-hoc manner. However, they still struggle to deliver promising performance on unseen domains, struggling to achieve effective domain transferability. We take the first step to investigate this issue and existing methods tend to produce one-size-fits-all strategies across diverse domains, limiting their search effectiveness. In response, we introduce a novel method, called Style, to achieve effective domain transferability. Our experimental results indicate that Style bears strong domain transferability, resulting in an average search performance improvement of ~10% on four unseen domains.

Selective Annotation via Data Allocation: These Data Should Be Triaged to Experts for Annotation Rather Than the Model

To obtain high-quality annotations under limited budget, semi-automatic annotation methods are commonly used, where a portion of the data is annotated by experts and a model is then trained to complete the annotations for the remaining data. However, these methods mainly focus on selecting informative data for expert annotations to improve the model predictive ability (i.e., triage-to-human data), while the rest of the data is indiscriminately assigned to model annotation (i.e., triage-to-model data). This may lead to inefficiencies in budget allocation for annotations, as easy data that the model could accurately annotate may be unnecessarily assigned to the expert, and hard data may be misclassified by the model. As a result, the overall annotation quality may be compromised. To address this issue, we propose a selective annotation framework called SANT. It effectively takes advantage of both the triage-to-human and triage-to-model data through the proposed error-aware triage and bi-weighting mechanisms. As such, informative or hard data is assigned to the expert for annotation, while easy data is handled by the model. Experimental results show that SANT consistently outperforms other baselines, leading to higher-quality annotation through its proper allocation of data to both expert and model workers. We provide pioneering work on data annotation within budget constraints, establishing a landmark for future triage-based annotation studies.

Co-Matching: Towards Human-Machine Collaborative Legal Case Matching

Recent efforts have aimed to improve AI machines in legal case matching by integrating legal domain knowledge. However, successful legal case matching requires the tacit knowledge of legal practitioners, which is difficult to verbalize and encode into machines. This emphasizes the crucial role of involving legal practitioners in high-stakes legal case matching. To address this, we propose a collaborative matching framework called Co-Matching, which encourages both the machine and the legal practitioner to participate in the matching process, integrating tacit knowledge. Unlike existing methods that rely solely on the machine, Co-Matching allows both the legal practitioner and the machine to determine key sentences and then combine them probabilistically. Co-Matching introduces a method called ProtoEM to estimate human decision uncertainty, facilitating the probabilistic combination. Experimental results demonstrate that Co-Matching consistently outperforms existing legal case matching methods, delivering significant performance improvements over human- and machine-based matching in isolation (on average, +5.51% and +8.71%, respectively). Further analysis shows that Co-Matching also ensures better human-machine collaboration effectiveness. Our study represents a pioneering effort in human-machine collaboration for the matching task, marking a milestone for future collaborative matching studies.