Towards Effective GenAI Multi-Agent Collaboration: Design and Evaluation for Enterprise Applications

AI agents powered by large language models (LLMs) have shown strong capabilities in problem solving. Through combining many intelligent agents, multi-agent collaboration has emerged as a promising approach to tackle complex, multi-faceted problems that exceed the capabilities of single AI agents. However, designing the collaboration protocols and evaluating the effectiveness of these systems remains a significant challenge, especially for enterprise applications. This report addresses these challenges by presenting a comprehensive evaluation of coordination and routing capabilities in a novel multi-agent collaboration framework. We evaluate two key operational modes: (1) a coordination mode enabling complex task completion through parallel communication and payload referencing, and (2) a routing mode for efficient message forwarding between agents. We benchmark on a set of handcrafted scenarios from three enterprise domains, which are publicly released with the report. For coordination capabilities, we demonstrate the effectiveness of inter-agent communication and payload referencing mechanisms, achieving end-to-end goal success rates of 90%. Our analysis yields several key findings: multi-agent collaboration enhances goal success rates by up to 70% compared to single-agent approaches in our benchmarks; payload referencing improves performance on code-intensive tasks by 23%; latency can be substantially reduced with a routing mechanism that selectively bypasses agent orchestration. These findings offer valuable guidance for enterprise deployments of multi-agent systems and advance the development of scalable, efficient multi-agent collaboration frameworks.

RoundTable: Investigating Group Decision-Making Mechanism in Multi-Agent Collaboration

This study investigates the efficacy of Multi-Agent Systems in eliciting cross-agent communication and enhancing collective intelligence through group decision-making in a decentralized setting. Unlike centralized mechanisms, where a fixed hierarchy governs social choice, decentralized group decision-making allows agents to engage in joint deliberation. Our research focuses on the dynamics of communication and decision-making within various social choice methods. By applying different voting rules in various environments, we find that moderate decision flexibility yields better outcomes. Additionally, exploring the linguistic features of agent-to-agent conversations reveals indicators of effective collaboration, offering insights into communication patterns that facilitate or hinder collaboration. Finally, we propose various methods for determining the optimal stopping point in multi-agent collaborations based on linguistic cues. Our findings contribute to a deeper understanding of how decentralized decision-making and group conversation shape multi-agent collaboration, with implications for the design of more effective MAS environments.

Inference time LLM alignment in single and multidomain preference spectrum

Aligning Large Language Models (LLM) to address subjectivity and nuanced preference levels requires adequate flexibility and control, which can be a resource-intensive and time-consuming procedure. Existing training-time alignment methods require full re-training when a change is needed and inference-time ones typically require access to the reward model at each inference step. To address these limitations, we introduce inference-time model alignment method that learns encoded representations of preference dimensions, called \textit{Alignment Vectors} (AV). These representations are computed by subtraction of the base model from the aligned model as in model editing enabling dynamically adjusting the model behavior during inference through simple linear operations. Even though the preference dimensions can span various granularity levels, here we focus on three gradual response levels across three specialized domains: medical, legal, and financial, exemplifying its practical potential. This new alignment paradigm introduces adjustable preference knobs during inference, allowing users to tailor their LLM outputs while reducing the inference cost by half compared to the prompt engineering approach. Additionally, we find that AVs are transferable across different fine-tuning stages of the same model, demonstrating their flexibility. AVs also facilitate multidomain, diverse preference alignment, making the process 12x faster than the retraining approach.

CERET: Cost-Effective Extrinsic Refinement for Text Generation

Large Language Models (LLMs) are powerful models for generation tasks, but they may not generate good quality outputs in their first attempt. Apart from model fine-tuning, existing approaches to improve prediction accuracy and quality typically involve LLM self-improvement / self-reflection that incorporate feedback from models themselves. Despite their effectiveness, these methods are hindered by their high computational cost and lack of scalability. In this work, we propose CERET, a method for refining text generations by considering semantic stability, entailment and inter-sample uncertainty measures. Experimental results show that CERET outperforms Self-consistency and Self-rerank baselines consistently under various task setups, by ~1.6% in Rouge-1 for abstractive summarization and ~3.5% in hit rate for question answering. Compared to LLM Self-rerank method, our approach only requires 9.4% of its latency and is more cost-effective.

SpeechVerse: A Large-scale Generalizable Audio Language Model

Large language models (LLMs) have shown incredible proficiency in performing tasks that require semantic understanding of natural language instructions. Recently, many works have further expanded this capability to perceive multimodal audio and text inputs, but their capabilities are often limited to specific fine-tuned tasks such as automatic speech recognition and translation. We therefore develop SpeechVerse, a robust multi-task training and curriculum learning framework that combines pre-trained speech and text foundation models via a small set of learnable parameters, while keeping the pre-trained models frozen during training. The models are instruction finetuned using continuous latent representations extracted from the speech foundation model to achieve optimal zero-shot performance on a diverse range of speech processing tasks using natural language instructions. We perform extensive benchmarking that includes comparing our model performance against traditional baselines across several datasets and tasks. Furthermore, we evaluate the model's capability for generalized instruction following by testing on out-of-domain datasets, novel prompts, and unseen tasks. Our empirical experiments reveal that our multi-task SpeechVerse model is even superior to conventional task-specific baselines on 9 out of the 11 tasks.

Masked Audio Text Encoders are Effective Multi-Modal Rescorers

Masked Language Models (MLMs) have proven to be effective for second-pass rescoring in Automatic Speech Recognition (ASR) systems. In this work, we propose Masked Audio Text Encoder (MATE), a multi-modal masked language model rescorer which incorporates acoustic representations into the input space of MLM. We adopt contrastive learning for effectively aligning the modalities by learning shared representations. We show that using a multi-modal rescorer is beneficial for domain generalization of the ASR system when target domain data is unavailable. MATE reduces word error rate (WER) by 4%-16% on in-domain, and 3%-7% on out-of-domain datasets, over the text-only baseline. Additionally, with very limited amount of training data (0.8 hours), MATE achieves a WER reduction of 8%-23% over the first-pass baseline.

Mask The Bias: Improving Domain-Adaptive Generalization of CTC-based ASR with Internal Language Model Estimation

End-to-end ASR models trained on large amount of data tend to be implicitly biased towards language semantics of the training data. Internal language model estimation (ILME) has been proposed to mitigate this bias for autoregressive models such as attention-based encoder-decoder and RNN-T. Typically, ILME is performed by modularizing the acoustic and language components of the model architecture, and eliminating the acoustic input to perform log-linear interpolation with the text-only posterior. However, for CTC-based ASR, it is not as straightforward to decouple the model into such acoustic and language components, as CTC log-posteriors are computed in a non-autoregressive manner. In this work, we propose a novel ILME technique for CTC-based ASR models. Our method iteratively masks the audio timesteps to estimate a pseudo log-likelihood of the internal LM by accumulating log-posteriors for only the masked timesteps. Extensive evaluation across multiple out-of-domain datasets reveals that the proposed approach improves WER by up to 9.8% and OOV F1-score by up to 24.6% relative to Shallow Fusion, when only text data from target domain is available. In the case of zero-shot domain adaptation, with no access to any target domain data, we demonstrate that removing the source domain bias with ILME can still outperform Shallow Fusion to improve WER by up to 9.3% relative.

Adaptation Approaches for Nearest Neighbor Language Models

Semi-parametric Nearest Neighbor Language Models ($k$NN-LMs) have produced impressive gains over purely parametric LMs, by leveraging large-scale neighborhood retrieval over external memory datastores. However, there has been little investigation into adapting such models for new domains. This work attempts to fill that gap and suggests the following approaches for adapting $k$NN-LMs -- 1) adapting the underlying LM (using Adapters), 2) expanding neighborhood retrieval over an additional adaptation datastore, and 3) adapting the weights (scores) of retrieved neighbors using a learned Rescorer module. We study each adaptation strategy separately, as well as the combined performance improvement through ablation experiments and an extensive set of evaluations run over seven adaptation domains. Our combined adaptation approach consistently outperforms purely parametric adaptation and zero-shot ($k$NN-LM) baselines that construct datastores from the adaptation data. On average, we see perplexity improvements of 17.1\% and 16\% for these respective baselines, across domains.

Personalization of CTC Speech Recognition Models

End-to-end speech recognition models trained using joint Connectionist Temporal Classification (CTC)-Attention loss have gained popularity recently. In these models, a non-autoregressive CTC decoder is often used at inference time due to its speed and simplicity. However, such models are hard to personalize because of their conditional independence assumption that prevents output tokens from previous time steps to influence future predictions. To tackle this, we propose a novel two-way approach that first biases the encoder with attention over a predefined list of rare long-tail and out-of-vocabulary (OOV) words and then uses dynamic boosting and phone alignment network during decoding to further bias the subword predictions. We evaluate our approach on open-source VoxPopuli and in-house medical datasets to showcase a 60% improvement in F1 score on domain-specific rare words over a strong CTC baseline.

Remember the context! ASR slot error correction through memorization

Accurate recognition of slot values such as domain specific words or named entities by automatic speech recognition (ASR) systems forms the core of the Goal-oriented Dialogue Systems. Although it is a critical step with direct impact on downstream tasks such as language understanding, many domain agnostic ASR systems tend to perform poorly on domain specific or long tail words. They are often supplemented with slot error correcting systems but it is often hard for any neural model to directly output such rare entity words. To address this problem, we propose k-nearest neighbor (k-NN) search that outputs domain-specific entities from an explicit datastore. We improve error correction rate by conveniently augmenting a pretrained joint phoneme and text based transformer sequence to sequence model with k-NN search during inference. We evaluate our proposed approach on five different domains containing long tail slot entities such as full names, airports, street names, cities, states. Our best performing error correction model shows a relative improvement of 7.4% in word error rate (WER) on rare word entities over the baseline and also achieves a relative WER improvement of 9.8% on an out of vocabulary (OOV) test set.