Building Machines that Learn and Think with People

What do we want from machine intelligence? We envision machines that are not just tools for thought, but partners in thought: reasonable, insightful, knowledgeable, reliable, and trustworthy systems that think with us. Current artificial intelligence (AI) systems satisfy some of these criteria, some of the time. In this Perspective, we show how the science of collaborative cognition can be put to work to engineer systems that really can be called ``thought partners,'' systems built to meet our expectations and complement our limitations. We lay out several modes of collaborative thought in which humans and AI thought partners can engage and propose desiderata for human-compatible thought partnerships. Drawing on motifs from computational cognitive science, we motivate an alternative scaling path for the design of thought partners and ecosystems around their use through a Bayesian lens, whereby the partners we construct actively build and reason over models of the human and world.

Large Language Models Must Be Taught to Know What They Don't Know

When using large language models (LLMs) in high-stakes applications, we need to know when we can trust their predictions. Some works argue that prompting high-performance LLMs is sufficient to produce calibrated uncertainties, while others introduce sampling methods that can be prohibitively expensive. In this work, we first argue that prompting on its own is insufficient to achieve good calibration and then show that fine-tuning on a small dataset of correct and incorrect answers can create an uncertainty estimate with good generalization and small computational overhead. We show that a thousand graded examples are sufficient to outperform baseline methods and that training through the features of a model is necessary for good performance and tractable for large open-source models when using LoRA. We also investigate the mechanisms that enable reliable LLM uncertainty estimation, finding that many models can be used as general-purpose uncertainty estimators, applicable not just to their own uncertainties but also the uncertainty of other models. Lastly, we show that uncertainty estimates inform human use of LLMs in human-AI collaborative settings through a user study.

Representational Alignment Supports Effective Machine Teaching

A good teacher should not only be knowledgeable; but should be able to communicate in a way that the student understands -- to share the student's representation of the world. In this work, we integrate insights from machine teaching and pragmatic communication with the burgeoning literature on representational alignment to characterize a utility curve defining a relationship between representational alignment and teacher capability for promoting student learning. To explore the characteristics of this utility curve, we design a supervised learning environment that disentangles representational alignment from teacher accuracy. We conduct extensive computational experiments with machines teaching machines, complemented by a series of experiments in which machines teach humans. Drawing on our findings that improved representational alignment with a student improves student learning outcomes (i.e., task accuracy), we design a classroom matching procedure that assigns students to teachers based on the utility curve. If we are to design effective machine teachers, it is not enough to build teachers that are accurate -- we want teachers that can align, representationally, to their students too.

When Should Algorithms Resign?

This paper discusses algorithmic resignation, a strategic approach for managing the use of AI systems within organizations. Algorithmic resignation involves the deliberate and informed disengagement from AI assistance in certain scenarios, by embedding governance mechanisms directly into AI systems. Our proposal is not merely about disuse of AI but includes guiding when and how these systems should be used or avoided. We discuss the multifaceted benefits of algorithmic resignation, spanning economic efficiency, reputational gains, and legal compliance. Further, we outline the operationalization of resignation through various methods such as positive and negative nudges, stakeholder incentive alignment, and careful consideration of the level of AI engagement. Using techniques like barring access to AI outputs selectively or providing explicit disclaimers on system performance, algorithmic resignation not only mitigates risks associated with AI but also leverages its benefits, ensuring the responsible and effective use of AI systems.

Comparing Abstraction in Humans and Large Language Models Using Multimodal Serial Reproduction

Humans extract useful abstractions of the world from noisy sensory data. Serial reproduction allows us to study how people construe the world through a paradigm similar to the game of telephone, where one person observes a stimulus and reproduces it for the next to form a chain of reproductions. Past serial reproduction experiments typically employ a single sensory modality, but humans often communicate abstractions of the world to each other through language. To investigate the effect language on the formation of abstractions, we implement a novel multimodal serial reproduction framework by asking people who receive a visual stimulus to reproduce it in a linguistic format, and vice versa. We ran unimodal and multimodal chains with both humans and GPT-4 and find that adding language as a modality has a larger effect on human reproductions than GPT-4's. This suggests human visual and linguistic representations are more dissociable than those of GPT-4.

FeedbackLogs: Recording and Incorporating Stakeholder Feedback into Machine Learning Pipelines

Even though machine learning (ML) pipelines affect an increasing array of stakeholders, there is little work on how input from stakeholders is recorded and incorporated. We propose FeedbackLogs, addenda to existing documentation of ML pipelines, to track the input of multiple stakeholders. Each log records important details about the feedback collection process, the feedback itself, and how the feedback is used to update the ML pipeline. In this paper, we introduce and formalise a process for collecting a FeedbackLog. We also provide concrete use cases where FeedbackLogs can be employed as evidence for algorithmic auditing and as a tool to record updates based on stakeholder feedback.

Selective Concept Models: Permitting Stakeholder Customisation at Test-Time

Concept-based models perform prediction using a set of concepts that are interpretable to stakeholders. However, such models often involve a fixed, large number of concepts, which may place a substantial cognitive load on stakeholders. We propose Selective COncept Models (SCOMs) which make predictions using only a subset of concepts and can be customised by stakeholders at test-time according to their preferences. We show that SCOMs only require a fraction of the total concepts to achieve optimal accuracy on multiple real-world datasets. Further, we collect and release a new dataset, CUB-Sel, consisting of human concept set selections for 900 bird images from the popular CUB dataset. Using CUB-Sel, we show that humans have unique individual preferences for the choice of concepts they prefer to reason about, and struggle to identify the most theoretically informative concepts. The customisation and concept selection provided by SCOM improves the efficiency of interpretation and intervention for stakeholders.

Evaluating Language Models for Mathematics through Interactions

The standard methodology of evaluating large language models (LLMs) based on static pairs of inputs and outputs is insufficient for developing assistants: this kind of assessments fails to take into account the essential interactive element in their deployment, and therefore limits how we understand language model capabilities. We introduce CheckMate, an adaptable prototype platform for humans to interact with and evaluate LLMs. We conduct a study with CheckMate to evaluate three language models~(InstructGPT, ChatGPT, and GPT-4) as assistants in proving undergraduate-level mathematics, with a mixed cohort of participants from undergraduate students to professors of mathematics. We release the resulting interaction and rating dataset, MathConverse. By analysing MathConverse, we derive a preliminary taxonomy of human behaviours and uncover that despite a generally positive correlation, there are notable instances of divergence between correctness and perceived helpfulness in LLM generations, amongst other findings. Further, we identify useful scenarios and existing issues of GPT-4 in mathematical reasoning through a series of case studies contributed by expert mathematicians. We conclude with actionable takeaways for ML practitioners and mathematicians: models which communicate uncertainty, respond well to user corrections, are more interpretable and concise may constitute better assistants; interactive evaluation is a promising way to continually navigate the capability of these models; humans should be aware of language models' algebraic fallibility, and for that reason discern where they should be used.

Learning Personalized Decision Support Policies

Individual human decision-makers may benefit from different forms of support to improve decision outcomes. However, a key question is which form of support will lead to accurate decisions at a low cost. In this work, we propose learning a decision support policy that, for a given input, chooses which form of support, if any, to provide. We consider decision-makers for whom we have no prior information and formalize learning their respective policies as a multi-objective optimization problem that trades off accuracy and cost. Using techniques from stochastic contextual bandits, we propose $\texttt{THREAD}$, an online algorithm to personalize a decision support policy for each decision-maker, and devise a hyper-parameter tuning strategy to identify a cost-performance trade-off using simulated human behavior. We provide computational experiments to demonstrate the benefits of $\texttt{THREAD}$ compared to offline baselines. We then introduce $\texttt{Modiste}$, an interactive tool that provides $\texttt{THREAD}$ with an interface. We conduct human subject experiments to show how $\texttt{Modiste}$ learns policies personalized to each decision-maker and discuss the nuances of learning decision support policies online for real users.

Human Uncertainty in Concept-Based AI Systems

Placing a human in the loop may abate the risks of deploying AI systems in safety-critical settings (e.g., a clinician working with a medical AI system). However, mitigating risks arising from human error and uncertainty within such human-AI interactions is an important and understudied issue. In this work, we study human uncertainty in the context of concept-based models, a family of AI systems that enable human feedback via concept interventions where an expert intervenes on human-interpretable concepts relevant to the task. Prior work in this space often assumes that humans are oracles who are always certain and correct. Yet, real-world decision-making by humans is prone to occasional mistakes and uncertainty. We study how existing concept-based models deal with uncertain interventions from humans using two novel datasets: UMNIST, a visual dataset with controlled simulated uncertainty based on the MNIST dataset, and CUB-S, a relabeling of the popular CUB concept dataset with rich, densely-annotated soft labels from humans. We show that training with uncertain concept labels may help mitigate weaknesses of concept-based systems when handling uncertain interventions. These results allow us to identify several open challenges, which we argue can be tackled through future multidisciplinary research on building interactive uncertainty-aware systems. To facilitate further research, we release a new elicitation platform, UElic, to collect uncertain feedback from humans in collaborative prediction tasks.