Automatic Generation of Product-Image Sequence in E-commerce

Product images are essential for providing desirable user experience in an e-commerce platform. For a platform with billions of products, it is extremely time-costly and labor-expensive to manually pick and organize qualified images. Furthermore, there are the numerous and complicated image rules that a product image needs to comply in order to be generated/selected. To address these challenges, in this paper, we present a new learning framework in order to achieve Automatic Generation of Product-Image Sequence (AGPIS) in e-commerce. To this end, we propose a Multi-modality Unified Image-sequence Classifier (MUIsC), which is able to simultaneously detect all categories of rule violations through learning. MUIsC leverages textual review feedback as the additional training target and utilizes product textual description to provide extra semantic information. Based on offline evaluations, we show that the proposed MUIsC significantly outperforms various baselines. Besides MUIsC, we also integrate some other important modules in the proposed framework, such as primary image selection, noncompliant content detection, and image deduplication. With all these modules, our framework works effectively and efficiently in JD.com recommendation platform. By Dec 2021, our AGPIS framework has generated high-standard images for about 1.5 million products and achieves 13.6% in reject rate.

TeKo: Text-Rich Graph Neural Networks with External Knowledge

Graph Neural Networks (GNNs) have gained great popularity in tackling various analytical tasks on graph-structured data (i.e., networks). Typical GNNs and their variants follow a message-passing manner that obtains network representations by the feature propagation process along network topology, which however ignore the rich textual semantics (e.g., local word-sequence) that exist in many real-world networks. Existing methods for text-rich networks integrate textual semantics by mainly utilizing internal information such as topics or phrases/words, which often suffer from an inability to comprehensively mine the text semantics, limiting the reciprocal guidance between network structure and text semantics. To address these problems, we propose a novel text-rich graph neural network with external knowledge (TeKo), in order to take full advantage of both structural and textual information within text-rich networks. Specifically, we first present a flexible heterogeneous semantic network that incorporates high-quality entities and interactions among documents and entities. We then introduce two types of external knowledge, that is, structured triplets and unstructured entity description, to gain a deeper insight into textual semantics. We further design a reciprocal convolutional mechanism for the constructed heterogeneous semantic network, enabling network structure and textual semantics to collaboratively enhance each other and learn high-level network representations. Extensive experimental results on four public text-rich networks as well as a large-scale e-commerce searching dataset illustrate the superior performance of TeKo over state-of-the-art baselines.

DSGPT: Domain-Specific Generative Pre-Training of Transformers for Text Generation in E-commerce Title and Review Summarization

We propose a novel domain-specific generative pre-training (DS-GPT) method for text generation and apply it to the product titleand review summarization problems on E-commerce mobile display.First, we adopt a decoder-only transformer architecture, which fitswell for fine-tuning tasks by combining input and output all to-gether. Second, we demonstrate utilizing only small amount of pre-training data in related domains is powerful. Pre-training a languagemodel from a general corpus such as Wikipedia or the CommonCrawl requires tremendous time and resource commitment, andcan be wasteful if the downstream tasks are limited in variety. OurDSGPT is pre-trained on a limited dataset, the Chinese short textsummarization dataset (LCSTS). Third, our model does not requireproduct-related human-labeled data. For title summarization task,the state of art explicitly uses additional background knowledgein training and predicting stages. In contrast, our model implic-itly captures this knowledge and achieves significant improvementover other methods, after fine-tuning on the public Taobao.comdataset. For review summarization task, we utilize JD.com in-housedataset, and observe similar improvement over standard machinetranslation methods which lack the flexibility of fine-tuning. Ourproposed work can be simply extended to other domains for a widerange of text generation tasks.

RL4RS: A Real-World Benchmark for Reinforcement Learning based Recommender System

Reinforcement learning based recommender systems (RL-based RS) aims at learning a good policy from a batch of collected data, with casting sequential recommendation to multi-step decision-making tasks. However, current RL-based RS benchmarks commonly have a large reality gap, because they involve artificial RL datasets or semi-simulated RS datasets, and the trained policy is directly evaluated in the simulation environment. In real-world situations, not all recommendation problems are suitable to be transformed into reinforcement learning problems. Unlike previous academic RL researches, RL-based RS suffer from extrapolation error and the difficulties of being well validated before deployment. In this paper, we introduce the RL4RS (Reinforcement Learning for Recommender Systems) benchmark - a new resource fully collected from industrial applications to train and evaluate RL algorithms with special concerns on the above issues. It contains two datasets, tuned simulation environments, related advanced RL baselines, data understanding tools, and counterfactual policy evaluation algorithms. The RL4RS suit can be found at https://github.com/fuxiAIlab/RL4RS. In addition to the RL-based recommender systems, we expect the resource to contribute to research in reinforcement learning and neural combinatorial optimization.

A unified Neural Network Approach to E-CommerceRelevance Learning

Result relevance scoring is critical to e-commerce search user experience. Traditional information retrieval methods focus on keyword matching and hand-crafted or counting-based numeric features, with limited understanding of item semantic relevance. We describe a highly-scalable feed-forward neural model to provide relevance score for (query, item) pairs, using only user query and item title as features, and both user click feedback as well as limited human ratings as labels. Several general enhancements were applied to further optimize eval/test metrics, including Siamese pairwise architecture, random batch negative co-training, and point-wise fine-tuning. We found significant improvement over GBDT baseline as well as several off-the-shelf deep-learning baselines on an independently constructed ratings dataset. The GBDT model relies on 10 times more features. We also present metrics for select subset combinations of techniques mentioned above.

Heterogeneous Network Embedding for Deep Semantic Relevance Match in E-commerce Search

Result relevance prediction is an essential task of e-commerce search engines to boost the utility of search engines and ensure smooth user experience. The last few years eyewitnessed a flurry of research on the use of Transformer-style models and deep text-match models to improve relevance. However, these two types of models ignored the inherent bipartite network structures that are ubiquitous in e-commerce search logs, making these models ineffective. We propose in this paper a novel Second-order Relevance, which is fundamentally different from the previous First-order Relevance, to improve result relevance prediction. We design, for the first time, an end-to-end First-and-Second-order Relevance prediction model for e-commerce item relevance. The model is augmented by the neighborhood structures of bipartite networks that are built using the information of user behavioral feedback, including clicks and purchases. To ensure that edges accurately encode relevance information, we introduce external knowledge generated from BERT to refine the network of user behaviors. This allows the new model to integrate information from neighboring items and queries, which are highly relevant to the focus query-item pair under consideration. Results of offline experiments showed that the new model significantly improved the prediction accuracy in terms of human relevance judgment. An ablation study showed that the First-and-Second-order model gained a 4.3% average gain over the First-order model. Results of an online A/B test revealed that the new model derived more commercial benefits compared to the base model.

BERT2DNN: BERT Distillation with Massive Unlabeled Data for Online E-Commerce Search

Relevance has significant impact on user experience and business profit for e-commerce search platform. In this work, we propose a data-driven framework for search relevance prediction, by distilling knowledge from BERT and related multi-layer Transformer teacher models into simple feed-forward networks with large amount of unlabeled data. The distillation process produces a student model that recovers more than 97\% test accuracy of teacher models on new queries, at a serving cost that's several magnitude lower (latency 150x lower than BERT-Base and 15x lower than the most efficient BERT variant, TinyBERT). The applications of temperature rescaling and teacher model stacking further boost model accuracy, without increasing the student model complexity. We present experimental results on both in-house e-commerce search relevance data as well as a public data set on sentiment analysis from the GLUE benchmark. The latter takes advantage of another related public data set of much larger scale, while disregarding its potentially noisy labels. Embedding analysis and case study on the in-house data further highlight the strength of the resulting model. By making the data processing and model training source code public, we hope the techniques presented here can help reduce energy consumption of the state of the art Transformer models and also level the playing field for small organizations lacking access to cutting edge machine learning hardwares.

Fine-tune BERT for E-commerce Non-Default Search Ranking

The quality of non-default ranking on e-commerce platforms, such as based on ascending item price or descending historical sales volume, often suffers from acute relevance problems, since the irrelevant items are much easier to be exposed at the top of the ranking results. In this work, we propose a two-stage ranking scheme, which first recalls wide range of candidate items through refined query/title keyword matching, and then classifies the recalled items using BERT-Large fine-tuned on human label data. We also implemented parallel prediction on multiple GPU hosts and a C++ tokenization custom op of Tensorflow. In this data challenge, our model won the 1st place in the supervised phase (based on overall F1 score) and 2nd place in the final phase (based on average per query F1 score).

Unifying Topic, Sentiment & Preference in an HDP-Based Rating Regression Model for Online Reviews

This paper proposes a new HDP based online review rating regression model named Topic-Sentiment-Preference Regression Analysis (TSPRA). TSPRA combines topics (i.e. product aspects), word sentiment and user preference as regression factors, and is able to perform topic clustering, review rating prediction, sentiment analysis and what we invent as "critical aspect" analysis altogether in one framework. TSPRA extends sentiment approaches by integrating the key concept "user preference" in collaborative filtering (CF) models into consideration, while it is distinct from current CF models by decoupling "user preference" and "sentiment" as independent factors. Our experiments conducted on 22 Amazon datasets show overwhelming better performance in rating predication against a state-of-art model FLAME (2015) in terms of error, Pearson's Correlation and number of inverted pairs. For sentiment analysis, we compare the derived word sentiments against a public sentiment resource SenticNet3 and our sentiment estimations clearly make more sense in the context of online reviews. Last, as a result of the de-correlation of "user preference" from "sentiment", TSPRA is able to evaluate a new concept "critical aspects", defined as the product aspects seriously concerned by users but negatively commented in reviews. Improvement to such "critical aspects" could be most effective to enhance user experience.