The Imperative of Conversation Analysis in the Era of LLMs: A Survey of Tasks, Techniques, and Trends

In the era of large language models (LLMs), a vast amount of conversation logs will be accumulated thanks to the rapid development trend of language UI. Conversation Analysis (CA) strives to uncover and analyze critical information from conversation data, streamlining manual processes and supporting business insights and decision-making. The need for CA to extract actionable insights and drive empowerment is becoming increasingly prominent and attracting widespread attention. However, the lack of a clear scope for CA leads to a dispersion of various techniques, making it difficult to form a systematic technical synergy to empower business applications. In this paper, we perform a thorough review and systematize CA task to summarize the existing related work. Specifically, we formally define CA task to confront the fragmented and chaotic landscape in this field, and derive four key steps of CA from conversation scene reconstruction, to in-depth attribution analysis, and then to performing targeted training, finally generating conversations based on the targeted training for achieving the specific goals. In addition, we showcase the relevant benchmarks, discuss potential challenges and point out future directions in both industry and academia. In view of current advancements, it is evident that the majority of efforts are still concentrated on the analysis of shallow conversation elements, which presents a considerable gap between the research and business, and with the assist of LLMs, recent work has shown a trend towards research on causality and strategic tasks which are sophisticated and high-level. The analyzed experiences and insights will inevitably have broader application value in business operations that target conversation logs.

MMEvol: Empowering Multimodal Large Language Models with Evol-Instruct

The development of Multimodal Large Language Models (MLLMs) has seen significant advancements. However, the quantity and quality of multimodal instruction data have emerged as significant bottlenecks in their progress. Manually creating multimodal instruction data is both time-consuming and inefficient, posing challenges in producing instructions of high complexity. Moreover, distilling instruction data from black-box commercial models (e.g., GPT-4o, GPT-4V) often results in simplistic instruction data, which constrains performance to that of these models. The challenge of curating diverse and complex instruction data remains substantial. We propose MMEvol, a novel multimodal instruction data evolution framework that combines fine-grained perception evolution, cognitive reasoning evolution, and interaction evolution. This iterative approach breaks through data quality bottlenecks to generate a complex and diverse image-text instruction dataset, thereby empowering MLLMs with enhanced capabilities. Beginning with an initial set of instructions, SEED-163K, we utilize MMEvol to systematically broadens the diversity of instruction types, integrates reasoning steps to enhance cognitive capabilities, and extracts detailed information from images to improve visual understanding and robustness. To comprehensively evaluate the effectiveness of our data, we train LLaVA-NeXT using the evolved data and conduct experiments across 13 vision-language tasks. Compared to the baseline trained with seed data, our approach achieves an average accuracy improvement of 3.1 points and reaches state-of-the-art (SOTA) performance on 9 of these tasks.

Hierarchical Context Pruning: Optimizing Real-World Code Completion with Repository-Level Pretrained Code LLMs

Some recently developed code large language models (Code LLMs) have been pre-trained on repository-level code data (Repo-Code LLMs), enabling these models to recognize repository structures and utilize cross-file information for code completion. However, in real-world development scenarios, simply concatenating the entire code repository often exceeds the context window limits of these Repo-Code LLMs, leading to significant performance degradation. In this study, we conducted extensive preliminary experiments and analyses on six Repo-Code LLMs. The results indicate that maintaining the topological dependencies of files and increasing the code file content in the completion prompts can improve completion accuracy; pruning the specific implementations of functions in all dependent files does not significantly reduce the accuracy of completions. Based on these findings, we proposed a strategy named Hierarchical Context Pruning (HCP) to construct completion prompts with high informational code content. The HCP models the code repository at the function level, maintaining the topological dependencies between code files while removing a large amount of irrelevant code content, significantly reduces the input length for repository-level code completion. We applied the HCP strategy in experiments with six Repo-Code LLMs, and the results demonstrate that our proposed method can significantly enhance completion accuracy while substantially reducing the length of input. Our code and data are available at https://github.com/Hambaobao/HCP-Coder.

Leave No Document Behind: Benchmarking Long-Context LLMs with Extended Multi-Doc QA

Long-context modeling capabilities have garnered widespread attention, leading to the emergence of Large Language Models (LLMs) with ultra-context windows. Meanwhile, benchmarks for evaluating long-context LLMs are gradually catching up. However, existing benchmarks employ irrelevant noise texts to artificially extend the length of test cases, diverging from the real-world scenarios of long-context applications. To bridge this gap, we propose a novel long-context benchmark, Loong, aligning with realistic scenarios through extended multi-document question answering (QA). Unlike typical document QA, in Loong's test cases, each document is relevant to the final answer, ignoring any document will lead to the failure of the answer. Furthermore, Loong introduces four types of tasks with a range of context lengths: Spotlight Locating, Comparison, Clustering, and Chain of Reasoning, to facilitate a more realistic and comprehensive evaluation of long-context understanding. Extensive experiments indicate that existing long-context language models still exhibit considerable potential for enhancement. Retrieval augmented generation (RAG) achieves poor performance, demonstrating that Loong can reliably assess the model's long-context modeling capabilities.

YAYI-UIE: A Chat-Enhanced Instruction Tuning Framework for Universal Information Extraction

The difficulty of the information extraction task lies in dealing with the task-specific label schemas and heterogeneous data structures. Recent work has proposed methods based on large language models to uniformly model different information extraction tasks. However, these existing methods are deficient in their information extraction capabilities for Chinese languages other than English. In this paper, we propose an end-to-end chat-enhanced instruction tuning framework for universal information extraction (YAYI-UIE), which supports both Chinese and English. Specifically, we utilize dialogue data and information extraction data to enhance the information extraction performance jointly. Experimental results show that our proposed framework achieves state-of-the-art performance on Chinese datasets while also achieving comparable performance on English datasets under both supervised settings and zero-shot settings.

YAYI 2: Multilingual Open-Source Large Language Models

As the latest advancements in natural language processing, large language models (LLMs) have achieved human-level language understanding and generation abilities in many real-world tasks, and even have been regarded as a potential path to the artificial general intelligence. To better facilitate research on LLMs, many open-source LLMs, such as Llama 2 and Falcon, have recently been proposed and gained comparable performances to proprietary models. However, these models are primarily designed for English scenarios and exhibit poor performances in Chinese contexts. In this technical report, we propose YAYI 2, including both base and chat models, with 30 billion parameters. YAYI 2 is pre-trained from scratch on a multilingual corpus which contains 2.65 trillion tokens filtered by our pre-training data processing pipeline. The base model is aligned with human values through supervised fine-tuning with millions of instructions and reinforcement learning from human feedback. Extensive experiments on multiple benchmarks, such as MMLU and CMMLU, consistently demonstrate that the proposed YAYI 2 outperforms other similar sized open-source models.