Intent-driven In-context Learning for Few-shot Dialogue State Tracking

Dialogue state tracking (DST) plays an essential role in task-oriented dialogue systems. However, user's input may contain implicit information, posing significant challenges for DST tasks. Additionally, DST data includes complex information, which not only contains a large amount of noise unrelated to the current turn, but also makes constructing DST datasets expensive. To address these challenges, we introduce Intent-driven In-context Learning for Few-shot DST (IDIC-DST). By extracting user's intent, we propose an Intent-driven Dialogue Information Augmentation module to augment the dialogue information, which can track dialogue states more effectively. Moreover, we mask noisy information from DST data and rewrite user's input in the Intent-driven Examples Retrieval module, where we retrieve similar examples. We then utilize a pre-trained large language model to update the dialogue state using the augmented dialogue information and examples. Experimental results demonstrate that IDIC-DST achieves state-of-the-art performance in few-shot settings on MultiWOZ 2.1 and MultiWOZ 2.4 datasets.

In-Group Love, Out-Group Hate: A Framework to Measure Affective Polarization via Contentious Online Discussions

Affective polarization, the emotional divide between ideological groups marked by in-group love and out-group hate, has intensified in the United States, driving contentious issues like masking and lockdowns during the COVID-19 pandemic. Despite its societal impact, existing models of opinion change fail to account for emotional dynamics nor offer methods to quantify affective polarization robustly and in real-time. In this paper, we introduce a discrete choice model that captures decision-making within affectively polarized social networks and propose a statistical inference method estimate key parameters -- in-group love and out-group hate -- from social media data. Through empirical validation from online discussions about the COVID-19 pandemic, we demonstrate that our approach accurately captures real-world polarization dynamics and explains the rapid emergence of a partisan gap in attitudes towards masking and lockdowns. This framework allows for tracking affective polarization across contentious issues has broad implications for fostering constructive online dialogues in digital spaces.

Unifying AI Tutor Evaluation: An Evaluation Taxonomy for Pedagogical Ability Assessment of LLM-Powered AI Tutors

In this paper, we investigate whether current state-of-the-art large language models (LLMs) are effective as AI tutors and whether they demonstrate pedagogical abilities necessary for good AI tutoring in educational dialogues. Previous efforts towards evaluation have been limited to subjective protocols and benchmarks. To bridge this gap, we propose a unified evaluation taxonomy with eight pedagogical dimensions based on key learning sciences principles, which is designed to assess the pedagogical value of LLM-powered AI tutor responses grounded in student mistakes or confusion in the mathematical domain. We release MRBench -- a new evaluation benchmark containing 192 conversations and 1,596 responses from seven state-of-the-art LLM-based and human tutors, providing gold annotations for eight pedagogical dimensions. We assess reliability of the popular Prometheus2 LLM as an evaluator and analyze each tutor's pedagogical abilities, highlighting which LLMs are good tutors and which ones are more suitable as question-answering systems. We believe that the presented taxonomy, benchmark, and human-annotated labels will streamline the evaluation process and help track the progress in AI tutors' development.

Schema Augmentation for Zero-Shot Domain Adaptation in Dialogue State Tracking

Zero-shot domain adaptation for dialogue state tracking (DST) remains a challenging problem in task-oriented dialogue (TOD) systems, where models must generalize to target domains unseen at training time. Current large language model approaches for zero-shot domain adaptation rely on prompting to introduce knowledge pertaining to the target domains. However, their efficacy strongly depends on prompt engineering, as well as the zero-shot ability of the underlying language model. In this work, we devise a novel data augmentation approach, Schema Augmentation, that improves the zero-shot domain adaptation of language models through fine-tuning. Schema Augmentation is a simple but effective technique that enhances generalization by introducing variations of slot names within the schema provided in the prompt. Experiments on MultiWOZ and SpokenWOZ showed that the proposed approach resulted in a substantial improvement over the baseline, in some experiments achieving over a twofold accuracy gain over unseen domains while maintaining equal or superior performance over all domains.

Beyond Ontology in Dialogue State Tracking for Goal-Oriented Chatbot

Goal-oriented chatbots are essential for automating user tasks, such as booking flights or making restaurant reservations. A key component of these systems is Dialogue State Tracking (DST), which interprets user intent and maintains the dialogue state. However, existing DST methods often rely on fixed ontologies and manually compiled slot values, limiting their adaptability to open-domain dialogues. We propose a novel approach that leverages instruction tuning and advanced prompt strategies to enhance DST performance, without relying on any predefined ontologies. Our method enables Large Language Model (LLM) to infer dialogue states through carefully designed prompts and includes an anti-hallucination mechanism to ensure accurate tracking in diverse conversation contexts. Additionally, we employ a Variational Graph Auto-Encoder (VGAE) to model and predict subsequent user intent. Our approach achieved state-of-the-art with a JGA of 42.57% outperforming existing ontology-less DST models, and performed well in open-domain real-world conversations. This work presents a significant advancement in creating more adaptive and accurate goal-oriented chatbots.

CorrectionLM: Self-Corrections with SLM for Dialogue State Tracking

Large language models (LLMs) have demonstrated self-improvement capabilities via feedback and refinement, but current small language models (SLMs) have had limited success in this area. Existing correction approaches often rely on distilling knowledge from LLMs, which imposes significant computation demands. In this work, we introduce CORRECTIONLM, a novel correction framework that enables SLMs to self-correct using in-context exemplars without LLM involvement. Applied to two dialogue state tracking (DST) tasks in low-resource settings, CORRECTIONLM achieves results similar to a state-of-the-art LLM at a small fraction of the computation costs.

Large Language Models as User-Agents for Evaluating Task-Oriented-Dialogue Systems

Traditionally, offline datasets have been used to evaluate task-oriented dialogue (TOD) models. These datasets lack context awareness, making them suboptimal benchmarks for conversational systems. In contrast, user-agents, which are context-aware, can simulate the variability and unpredictability of human conversations, making them better alternatives as evaluators. Prior research has utilized large language models (LLMs) to develop user-agents. Our work builds upon this by using LLMs to create user-agents for the evaluation of TOD systems. This involves prompting an LLM, using in-context examples as guidance, and tracking the user-goal state. Our evaluation of diversity and task completion metrics for the user-agents shows improved performance with the use of better prompts. Additionally, we propose methodologies for the automatic evaluation of TOD models within this dynamic framework.

Keyword-Aware ASR Error Augmentation for Robust Dialogue State Tracking

Dialogue State Tracking (DST) is a key part of task-oriented dialogue systems, identifying important information in conversations. However, its accuracy drops significantly in spoken dialogue environments due to named entity errors from Automatic Speech Recognition (ASR) systems. We introduce a simple yet effective data augmentation method that targets those entities to improve the robustness of DST model. Our novel method can control the placement of errors using keyword-highlighted prompts while introducing phonetically similar errors. As a result, our method generated sufficient error patterns on keywords, leading to improved accuracy in noised and low-accuracy ASR environments.

Inference is All You Need: Self Example Retriever for Cross-domain Dialogue State Tracking with ChatGPT

Traditional dialogue state tracking approaches heavily rely on extensive training data and handcrafted features, limiting their scalability and adaptability to new domains. In this paper, we propose a novel method that leverages inference and in-context learning with ChatGPT for domain transfer in dialogue state tracking, without any parameter updates. By guiding ChatGPT's chain of thought, we enable it to retrieve relevant examples and generalize knowledge to accurately infer dialogue states, solely through inference. Experimental results on the MultiWOZ dataset demonstrate competitive performance and promising generalization across domains. Our parameter-free approach offers a scalable and adaptable solution, opening new research directions in domain transfer learning.

Confidence Estimation for LLM-Based Dialogue State Tracking

Estimation of a model's confidence on its outputs is critical for Conversational AI systems based on large language models (LLMs), especially for reducing hallucination and preventing over-reliance. In this work, we provide an exhaustive exploration of methods, including approaches proposed for open- and closed-weight LLMs, aimed at quantifying and leveraging model uncertainty to improve the reliability of LLM-generated responses, specifically focusing on dialogue state tracking (DST) in task-oriented dialogue systems (TODS). Regardless of the model type, well-calibrated confidence scores are essential to handle uncertainties, thereby improving model performance. We evaluate four methods for estimating confidence scores based on softmax, raw token scores, verbalized confidences, and a combination of these methods, using the area under the curve (AUC) metric to assess calibration, with higher AUC indicating better calibration. We also enhance these with a self-probing mechanism, proposed for closed models. Furthermore, we assess these methods using an open-weight model fine-tuned for the task of DST, achieving superior joint goal accuracy (JGA). Our findings also suggest that fine-tuning open-weight LLMs can result in enhanced AUC performance, indicating better confidence score calibration.