Schema Augmentation for Zero-Shot Domain Adaptation in Dialogue State Tracking

Zero-shot domain adaptation for dialogue state tracking (DST) remains a challenging problem in task-oriented dialogue (TOD) systems, where models must generalize to target domains unseen at training time. Current large language model approaches for zero-shot domain adaptation rely on prompting to introduce knowledge pertaining to the target domains. However, their efficacy strongly depends on prompt engineering, as well as the zero-shot ability of the underlying language model. In this work, we devise a novel data augmentation approach, Schema Augmentation, that improves the zero-shot domain adaptation of language models through fine-tuning. Schema Augmentation is a simple but effective technique that enhances generalization by introducing variations of slot names within the schema provided in the prompt. Experiments on MultiWOZ and SpokenWOZ showed that the proposed approach resulted in a substantial improvement over the baseline, in some experiments achieving over a twofold accuracy gain over unseen domains while maintaining equal or superior performance over all domains.

cPAPERS: A Dataset of Situated and Multimodal Interactive Conversations in Scientific Papers

An emerging area of research in situated and multimodal interactive conversations (SIMMC) includes interactions in scientific papers. Since scientific papers are primarily composed of text, equations, figures, and tables, SIMMC methods must be developed specifically for each component to support the depth of inquiry and interactions required by research scientists. This work introduces Conversational Papers (cPAPERS), a dataset of conversational question-answer pairs from reviews of academic papers grounded in these paper components and their associated references from scientific documents available on arXiv. We present a data collection strategy to collect these question-answer pairs from OpenReview and associate them with contextual information from LaTeX source files. Additionally, we present a series of baseline approaches utilizing Large Language Models (LLMs) in both zero-shot and fine-tuned configurations to address the cPAPERS dataset.

iTBLS: A Dataset of Interactive Conversations Over Tabular Information

This paper introduces Interactive Tables (iTBLS), a dataset of interactive conversations situated in tables from scientific articles. This dataset is designed to facilitate human-AI collaborative problem-solving through AI-powered multi-task tabular capabilities. In contrast to prior work that models interactions as factoid QA or procedure synthesis, iTBLS broadens the scope of interactions to include mathematical reasoning, natural language manipulation, and expansion of existing tables from natural language conversation by delineating interactions into one of three tasks: interpretation, modification, or generation. Additionally, the paper presents a suite of baseline approaches to iTBLS, utilizing zero-shot prompting and parameter-efficient fine-tuning for different computing situations. We also introduce a novel multi-step approach and show how it can be leveraged in conjunction with parameter-efficient fine-tuning to achieve the state-of-the-art on iTBLS; outperforming standard parameter-efficient fine-tuning by up to 15% on interpretation, 18% on modification, and 38% on generation.

gTBLS: Generating Tables from Text by Conditional Question Answering

Distilling large, unstructured text into a structured, condensed form such as tables is an open research problem. One of the primary challenges in automatically generating tables is ensuring their syntactic validity. Prior approaches address this challenge by including additional parameters in the Transformer's attention mechanism to attend to specific rows and column headers. In contrast to this single-stage method, this paper presents a two-stage approach called Generative Tables (gTBLS). The first stage infers table structure (row and column headers) from the text. The second stage formulates questions using these headers and fine-tunes a causal language model to answer them. Furthermore, the gTBLS approach is amenable to the utilization of pre-trained Large Language Models in a zero-shot configuration, presenting a solution for table generation in situations where fine-tuning is not feasible. gTBLS improves prior approaches by up to 10% in BERTScore on the table construction task and up to 20% on the table content generation task of the E2E, WikiTableText, WikiBio, and RotoWire datasets.

SYNDICOM: Improving Conversational Commonsense with Error-Injection and Natural Language Feedback

Commonsense reasoning is a critical aspect of human communication. Despite recent advances in conversational AI driven by large language models, commonsense reasoning remains a challenging task. In this work, we introduce SYNDICOM - a method for improving commonsense in dialogue response generation. SYNDICOM consists of two components. The first component is a dataset composed of commonsense dialogues created from a knowledge graph and synthesized into natural language. This dataset includes both valid and invalid responses to dialogue contexts, along with natural language feedback (NLF) for the invalid responses. The second contribution is a two-step procedure: training a model to predict natural language feedback (NLF) for invalid responses, and then training a response generation model conditioned on the predicted NLF, the invalid response, and the dialogue. SYNDICOM is scalable and does not require reinforcement learning. Empirical results on three tasks are evaluated using a broad range of metrics. SYNDICOM achieves a relative improvement of 53% over ChatGPT on ROUGE1, and human evaluators prefer SYNDICOM over ChatGPT 57% of the time. We will publicly release the code and the full dataset.

Learning to Retrieve Engaging Follow-Up Queries

Open domain conversational agents can answer a broad range of targeted queries. However, the sequential nature of interaction with these systems makes knowledge exploration a lengthy task which burdens the user with asking a chain of well phrased questions. In this paper, we present a retrieval based system and associated dataset for predicting the next questions that the user might have. Such a system can proactively assist users in knowledge exploration leading to a more engaging dialog. The retrieval system is trained on a dataset which contains ~14K multi-turn information-seeking conversations with a valid follow-up question and a set of invalid candidates. The invalid candidates are generated to simulate various syntactic and semantic confounders such as paraphrases, partial entity match, irrelevant entity, and ASR errors. We use confounder specific techniques to simulate these negative examples on the OR-QuAC dataset and develop a dataset called the Follow-up Query Bank (FQ-Bank). Then, we train ranking models on FQ-Bank and present results comparing supervised and unsupervised approaches. The results suggest that we can retrieve the valid follow-ups by ranking them in higher positions compared to confounders, but further knowledge grounding can improve ranking performance.

Commonsense Reasoning for Conversational AI: A Survey of the State of the Art

Large, transformer-based pretrained language models like BERT, GPT, and T5 have demonstrated a deep understanding of contextual semantics and language syntax. Their success has enabled significant advances in conversational AI, including the development of open-dialogue systems capable of coherent, salient conversations which can answer questions, chat casually, and complete tasks. However, state-of-the-art models still struggle with tasks that involve higher levels of reasoning - including commonsense reasoning that humans find trivial. This paper presents a survey of recent conversational AI research focused on commonsense reasoning. The paper lists relevant training datasets and describes the primary approaches to include commonsense in conversational AI. The paper also discusses benchmarks used for evaluating commonsense in conversational AI problems. Finally, the paper presents preliminary observations of the limited commonsense capabilities of two state-of-the-art open dialogue models, BlenderBot3 and LaMDA, and its negative effect on natural interactions. These observations further motivate research on commonsense reasoning in conversational AI.