"What's Up, Doc?": Analyzing How Users Seek Health Information in Large-Scale Conversational AI Datasets

People are increasingly seeking healthcare information from large language models (LLMs) via interactive chatbots, yet the nature and inherent risks of these conversations remain largely unexplored. In this paper, we filter large-scale conversational AI datasets to achieve HealthChat-11K, a curated dataset of 11K real-world conversations composed of 25K user messages. We use HealthChat-11K and a clinician-driven taxonomy for how users interact with LLMs when seeking healthcare information in order to systematically study user interactions across 21 distinct health specialties. Our analysis reveals insights into the nature of how and why users seek health information, such as common interactions, instances of incomplete context, affective behaviors, and interactions (e.g., leading questions) that can induce sycophancy, underscoring the need for improvements in the healthcare support capabilities of LLMs deployed as conversational AI. Code and artifacts to retrieve our analyses and combine them into a curated dataset can be found here: https://github.com/yahskapar/HealthChat

Diagnosing our datasets: How does my language model learn clinical information?

Large language models (LLMs) have performed well across various clinical natural language processing tasks, despite not being directly trained on electronic health record (EHR) data. In this work, we examine how popular open-source LLMs learn clinical information from large mined corpora through two crucial but understudied lenses: (1) their interpretation of clinical jargon, a foundational ability for understanding real-world clinical notes, and (2) their responses to unsupported medical claims. For both use cases, we investigate the frequency of relevant clinical information in their corresponding pretraining corpora, the relationship between pretraining data composition and model outputs, and the sources underlying this data. To isolate clinical jargon understanding, we evaluate LLMs on a new dataset MedLingo. Unsurprisingly, we find that the frequency of clinical jargon mentions across major pretraining corpora correlates with model performance. However, jargon frequently appearing in clinical notes often rarely appears in pretraining corpora, revealing a mismatch between available data and real-world usage. Similarly, we find that a non-negligible portion of documents support disputed claims that can then be parroted by models. Finally, we classified and analyzed the types of online sources in which clinical jargon and unsupported medical claims appear, with implications for future dataset composition.

Generative AI in Medicine

The increased capabilities of generative AI have dramatically expanded its possible use cases in medicine. We provide a comprehensive overview of generative AI use cases for clinicians, patients, clinical trial organizers, researchers, and trainees. We then discuss the many challenges -- including maintaining privacy and security, improving transparency and interpretability, upholding equity, and rigorously evaluating models -- which must be overcome to realize this potential, and the open research directions they give rise to.

Recent Advances, Applications, and Open Challenges in Machine Learning for Health: Reflections from Research Roundtables at ML4H 2023 Symposium

The third ML4H symposium was held in person on December 10, 2023, in New Orleans, Louisiana, USA. The symposium included research roundtable sessions to foster discussions between participants and senior researchers on timely and relevant topics for the \ac{ML4H} community. Encouraged by the successful virtual roundtables in the previous year, we organized eleven in-person roundtables and four virtual roundtables at ML4H 2022. The organization of the research roundtables at the conference involved 17 Senior Chairs and 19 Junior Chairs across 11 tables. Each roundtable session included invited senior chairs (with substantial experience in the field), junior chairs (responsible for facilitating the discussion), and attendees from diverse backgrounds with interest in the session's topic. Herein we detail the organization process and compile takeaways from these roundtable discussions, including recent advances, applications, and open challenges for each topic. We conclude with a summary and lessons learned across all roundtables. This document serves as a comprehensive review paper, summarizing the recent advancements in machine learning for healthcare as contributed by foremost researchers in the field.

A Data-Centric Approach To Generate Faithful and High Quality Patient Summaries with Large Language Models

Patients often face difficulties in understanding their hospitalizations, while healthcare workers have limited resources to provide explanations. In this work, we investigate the potential of large language models to generate patient summaries based on doctors' notes and study the effect of training data on the faithfulness and quality of the generated summaries. To this end, we develop a rigorous labeling protocol for hallucinations, and have two medical experts annotate 100 real-world summaries and 100 generated summaries. We show that fine-tuning on hallucination-free data effectively reduces hallucinations from 2.60 to 1.55 per summary for Llama 2, while preserving relevant information. Although the effect is still present, it is much smaller for GPT-4 when prompted with five examples (0.70 to 0.40). We also conduct a qualitative evaluation using hallucination-free and improved training data. GPT-4 shows very good results even in the zero-shot setting. We find that common quantitative metrics do not correlate well with faithfulness and quality. Finally, we test GPT-4 for automatic hallucination detection, which yields promising results.

Impact of Large Language Model Assistance on Patients Reading Clinical Notes: A Mixed-Methods Study

Patients derive numerous benefits from reading their clinical notes, including an increased sense of control over their health and improved understanding of their care plan. However, complex medical concepts and jargon within clinical notes hinder patient comprehension and may lead to anxiety. We developed a patient-facing tool to make clinical notes more readable, leveraging large language models (LLMs) to simplify, extract information from, and add context to notes. We prompt engineered GPT-4 to perform these augmentation tasks on real clinical notes donated by breast cancer survivors and synthetic notes generated by a clinician, a total of 12 notes with 3868 words. In June 2023, 200 female-identifying US-based participants were randomly assigned three clinical notes with varying levels of augmentations using our tool. Participants answered questions about each note, evaluating their understanding of follow-up actions and self-reported confidence. We found that augmentations were associated with a significant increase in action understanding score (0.63 $\pm$ 0.04 for select augmentations, compared to 0.54 $\pm$ 0.02 for the control) with p=0.002. In-depth interviews of self-identifying breast cancer patients (N=7) were also conducted via video conferencing. Augmentations, especially definitions, elicited positive responses among the seven participants, with some concerns about relying on LLMs. Augmentations were evaluated for errors by clinicians, and we found misleading errors occur, with errors more common in real donated notes than synthetic notes, illustrating the importance of carefully written clinical notes. Augmentations improve some but not all readability metrics. This work demonstrates the potential of LLMs to improve patients' experience with clinical notes at a lower burden to clinicians. However, having a human in the loop is important to correct potential model errors.

Conceptualizing Machine Learning for Dynamic Information Retrieval of Electronic Health Record Notes

The large amount of time clinicians spend sifting through patient notes and documenting in electronic health records (EHRs) is a leading cause of clinician burnout. By proactively and dynamically retrieving relevant notes during the documentation process, we can reduce the effort required to find relevant patient history. In this work, we conceptualize the use of EHR audit logs for machine learning as a source of supervision of note relevance in a specific clinical context, at a particular point in time. Our evaluation focuses on the dynamic retrieval in the emergency department, a high acuity setting with unique patterns of information retrieval and note writing. We show that our methods can achieve an AUC of 0.963 for predicting which notes will be read in an individual note writing session. We additionally conduct a user study with several clinicians and find that our framework can help clinicians retrieve relevant information more efficiently. Demonstrating that our framework and methods can perform well in this demanding setting is a promising proof of concept that they will translate to other clinical settings and data modalities (e.g., labs, medications, imaging).

Machine Learning for Health symposium 2022 -- Extended Abstract track

A collection of the extended abstracts that were presented at the 2nd Machine Learning for Health symposium (ML4H 2022), which was held both virtually and in person on November 28, 2022, in New Orleans, Louisiana, USA. Machine Learning for Health (ML4H) is a longstanding venue for research into machine learning for health, including both theoretical works and applied works. ML4H 2022 featured two submission tracks: a proceedings track, which encompassed full-length submissions of technically mature and rigorous work, and an extended abstract track, which would accept less mature, but innovative research for discussion. All the manuscripts submitted to ML4H Symposium underwent a double-blind peer-review process. Extended abstracts included in this collection describe innovative machine learning research focused on relevant problems in health and biomedicine.

TabLLM: Few-shot Classification of Tabular Data with Large Language Models

We study the application of large language models to zero-shot and few-shot classification of tabular data. We prompt the large language model with a serialization of the tabular data to a natural-language string, together with a short description of the classification problem. In the few-shot setting, we fine-tune the large language model using some labeled examples. We evaluate several serialization methods including templates, table-to-text models, and large language models. Despite its simplicity, we find that this technique outperforms prior deep-learning-based tabular classification methods on several benchmark datasets. In most cases, even zero-shot classification obtains non-trivial performance, illustrating the method's ability to exploit prior knowledge encoded in large language models. Unlike many deep learning methods for tabular datasets, this approach is also competitive with strong traditional baselines like gradient-boosted trees, especially in the very-few-shot setting.

Large Language Models are Zero-Shot Clinical Information Extractors

We show that large language models, such as GPT-3, perform well at zero-shot information extraction from clinical text despite not being trained specifically for the clinical domain. We present several examples showing how to use these models as tools for the diverse tasks of (i) concept disambiguation, (ii) evidence extraction, (iii) coreference resolution, and (iv) concept extraction, all on clinical text. The key to good performance is the use of simple task-specific programs that map from the language model outputs to the label space of the task. We refer to these programs as resolvers, a generalization of the verbalizer, which defines a mapping between output tokens and a discrete label space. We show in our examples that good resolvers share common components (e.g., "safety checks" that ensure the language model outputs faithfully match the input data), and that the common patterns across tasks make resolvers lightweight and easy to create. To better evaluate these systems, we also introduce two new datasets for benchmarking zero-shot clinical information extraction based on manual relabeling of the CASI dataset (Moon et al., 2014) with labels for new tasks. On the clinical extraction tasks we studied, the GPT-3 + resolver systems significantly outperform existing zero- and few-shot baselines.