Abstract:The increasing complexity of computer systems necessitates innovative approaches to fault and error management, going beyond traditional manual log analysis. While existing solutions using large language models (LLMs) show promise, they are limited by a gap between natural and domain-specific languages, which restricts their effectiveness in real-world applications. Our approach addresses these limitations by integrating interpretable domain knowledge into open-source LLMs through continual pre-training (CPT), enhancing performance on log tasks while retaining natural language processing capabilities. We created a comprehensive dataset, NLPLog, with over 250,000 question-answer pairs to facilitate this integration. Our model, SuperLog, trained with this dataset, achieves the best performance across four log analysis tasks, surpassing the second-best model by an average of 12.01%. Our contributions include a novel CPT paradigm that significantly improves model performance, the development of SuperLog with state-of-the-art results, and the release of a large-scale dataset to support further research in this domain.
Abstract:Automatic log analysis is essential for the efficient Operation and Maintenance (O&M) of software systems, providing critical insights into system behaviors. However, existing approaches mostly treat log analysis as training a model to perform an isolated task, using task-specific log-label pairs. These task-based approaches are inflexible in generalizing to complex scenarios, depend on task-specific training data, and cost significantly when deploying multiple models. In this paper, we propose an instruction-based training approach that transforms log-label pairs from multiple tasks and domains into a unified format of instruction-response pairs. Our trained model, LogLM, can follow complex user instructions and generalize better across different tasks, thereby increasing flexibility and reducing the dependence on task-specific training data. By integrating major log analysis tasks into a single model, our approach also relieves model deployment burden. Experimentally, LogLM outperforms existing approaches across five log analysis capabilities, and exhibits strong generalization abilities on complex instructions and unseen tasks.
Abstract:Log analysis is crucial for ensuring the orderly and stable operation of information systems, particularly in the field of Artificial Intelligence for IT Operations (AIOps). Large Language Models (LLMs) have demonstrated significant potential in natural language processing tasks. In the AIOps domain, they excel in tasks such as anomaly detection, root cause analysis of faults, operations and maintenance script generation, and alert information summarization. However, the performance of current LLMs in log analysis tasks remains inadequately validated. To address this gap, we introduce LogEval, a comprehensive benchmark suite designed to evaluate the capabilities of LLMs in various log analysis tasks for the first time. This benchmark covers tasks such as log parsing, log anomaly detection, log fault diagnosis, and log summarization. LogEval evaluates each task using 4,000 publicly available log data entries and employs 15 different prompts for each task to ensure a thorough and fair assessment. By rigorously evaluating leading LLMs, we demonstrate the impact of various LLM technologies on log analysis performance, focusing on aspects such as self-consistency and few-shot contextual learning. We also discuss findings related to model quantification, Chinese-English question-answering evaluation, and prompt engineering. These findings provide insights into the strengths and weaknesses of LLMs in multilingual environments and the effectiveness of different prompt strategies. Various evaluation methods are employed for different tasks to accurately measure the performance of LLMs in log analysis, ensuring a comprehensive assessment. The insights gained from LogEvals evaluation reveal the strengths and limitations of LLMs in log analysis tasks, providing valuable guidance for researchers and practitioners.
Abstract:Machine Translation Quality Estimation (MTQE) is the task of estimating the quality of machine-translated text in real time without the need for reference translations, which is of great importance for the development of MT. After two decades of evolution, QE has yielded a wealth of results. This article provides a comprehensive overview of QE datasets, annotation methods, shared tasks, methodologies, challenges, and future research directions. It begins with an introduction to the background and significance of QE, followed by an explanation of the concepts and evaluation metrics for word-level QE, sentence-level QE, document-level QE, and explainable QE. The paper categorizes the methods developed throughout the history of QE into those based on handcrafted features, deep learning, and Large Language Models (LLMs), with a further division of deep learning-based methods into classic deep learning and those incorporating pre-trained language models (LMs). Additionally, the article details the advantages and limitations of each method and offers a straightforward comparison of different approaches. Finally, the paper discusses the current challenges in QE research and provides an outlook on future research directions.
Abstract:With contributions from the open-source community, a vast amount of instruction tuning (IT) data has emerged. Given the significant resource allocation required by training and evaluating models, it is advantageous to have an efficient method for selecting high-quality IT data. However, existing methods for instruction data selection have limitations such as relying on fragile external APIs, being affected by biases in GPT models, or reducing the diversity of the selected instruction dataset. In this paper, we propose an industrial-friendly, expert-aligned and diversity-preserved instruction data selection method: Clustering and Ranking (CaR). CaR consists of two steps. The first step involves ranking instruction pairs using a scoring model that is well aligned with expert preferences (achieving an accuracy of 84.25%). The second step involves preserving dataset diversity through a clustering process.In our experiment, CaR selected a subset containing only 1.96% of Alpaca's IT data, yet the underlying AlpaCaR model trained on this subset outperforms Alpaca by an average of 32.1% in GPT-4 evaluations. Furthermore, our method utilizes small models (355M parameters) and requires only 11.2% of the monetary cost compared to existing methods, making it easily deployable in industrial scenarios.
Abstract:Automated log analysis is crucial in modern software-intensive systems for ensuring reliability and resilience throughout software maintenance and engineering life cycles. Existing methods perform tasks such as log parsing and log anomaly detection by providing a single prediction value without interpretation. However, given the increasing volume of system events, the limited interpretability of analysis results hinders analysts' trust and their ability to take appropriate actions. Moreover, these methods require substantial in-domain training data, and their performance declines sharply (by up to 62.5%) in online scenarios involving unseen logs from new domains, a common occurrence due to rapid software updates. In this paper, we propose LogPrompt, a novel zero-shot and interpretable log analysis approach. LogPrompt employs large language models (LLMs) to perform zero-shot log analysis tasks via a suite of advanced prompt strategies tailored for log tasks, which enhances LLMs' performance by up to 107.5% compared with simple prompts. Experiments on nine publicly available evaluation datasets across two tasks demonstrate that LogPrompt, despite using no training data, outperforms existing approaches trained on thousands of logs by up to around 50%. We also conduct a human evaluation of LogPrompt's interpretability, with six practitioners possessing over 10 years of experience, who highly rated the generated content in terms of usefulness and readability (averagely 4.42/5). LogPrompt also exhibits remarkable compatibility with open-source and smaller-scale LLMs, making it flexible for practical deployment.
Abstract:UniLog: Deploy One Model and Specialize it for All Log Analysis Tasks