Contextualized Evaluations: Taking the Guesswork Out of Language Model Evaluations

Language model users often issue queries that lack specification, where the context under which a query was issued -- such as the user's identity, the query's intent, and the criteria for a response to be useful -- is not explicit. For instance, a good response to a subjective query like "What book should I read next?" would depend on the user's preferences, and a good response to an open-ended query like "How do antibiotics work against bacteria?" would depend on the user's expertise. This makes evaluation of responses to such queries an ill-posed task, as evaluators may make arbitrary judgments about the response quality. To remedy this, we present contextualized evaluations, a protocol that synthetically constructs context surrounding an underspecified query and provides it during evaluation. We find that the presence of context can 1) alter conclusions drawn from evaluation, even flipping win rates between model pairs, 2) nudge evaluators to make fewer judgments based on surface-level criteria, like style, and 3) provide new insights about model behavior across diverse contexts. Specifically, our procedure uncovers an implicit bias towards WEIRD contexts in models' "default" responses and we find that models are not equally sensitive to following different contexts, even when they are provided in prompts.

AssistantBench: Can Web Agents Solve Realistic and Time-Consuming Tasks?

Language agents, built on top of language models (LMs), are systems that can interact with complex environments, such as the open web. In this work, we examine whether such agents can perform realistic and time-consuming tasks on the web, e.g., monitoring real-estate markets or locating relevant nearby businesses. We introduce AssistantBench, a challenging new benchmark consisting of 214 realistic tasks that can be automatically evaluated, covering different scenarios and domains. We find that AssistantBench exposes the limitations of current systems, including language models and retrieval-augmented language models, as no model reaches an accuracy of more than 25 points. While closed-book LMs perform well, they exhibit low precision since they tend to hallucinate facts. State-of-the-art web agents reach a score of near zero. Additionally, we introduce SeePlanAct (SPA), a new web agent that significantly outperforms previous agents, and an ensemble of SPA and closed-book models reaches the best overall performance. Moreover, we analyze failures of current systems and highlight that web navigation remains a major challenge.

DOLOMITES: Domain-Specific Long-Form Methodical Tasks

Experts in various fields routinely perform methodical writing tasks to plan, organize, and report their work. From a clinician writing a differential diagnosis for a patient, to a teacher writing a lesson plan for students, these tasks are pervasive, requiring to methodically generate structured long-form output for a given input. We develop a typology of methodical tasks structured in the form of a task objective, procedure, input, and output, and introduce DoLoMiTes, a novel benchmark with specifications for 519 such tasks elicited from hundreds of experts from across 25 fields. Our benchmark further contains specific instantiations of methodical tasks with concrete input and output examples (1,857 in total) which we obtain by collecting expert revisions of up to 10 model-generated examples of each task. We use these examples to evaluate contemporary language models highlighting that automating methodical tasks is a challenging long-form generation problem, as it requires performing complex inferences, while drawing upon the given context as well as domain knowledge.

Calibrating Large Language Models with Sample Consistency

Accurately gauging the confidence level of Large Language Models' (LLMs) predictions is pivotal for their reliable application. However, LLMs are often uncalibrated inherently and elude conventional calibration techniques due to their proprietary nature and massive scale. In this work, we explore the potential of deriving confidence from the distribution of multiple randomly sampled model generations, via three measures of consistency. We perform an extensive evaluation across various open and closed-source models on nine reasoning datasets. Results show that consistency-based calibration methods outperform existing post-hoc approaches. Meanwhile, we find that factors such as intermediate explanations, model scaling, and larger sample sizes enhance calibration, while instruction-tuning makes calibration more difficult. Moreover, confidence scores obtained from consistency have the potential to enhance model performance. Finally, we offer practical guidance on choosing suitable consistency metrics for calibration, tailored to the characteristics of various LMs.

Pachinko: Patching Interpretable QA Models through Natural Language Feedback

Eliciting feedback from end users of NLP models can be beneficial for improving models. However, how should we present model responses to users so they are most amenable to be corrected from user feedback? Further, what properties do users value to understand and trust responses? We answer these questions by analyzing the effect of rationales generated by QA models to support their answers. We specifically consider decomposed question-answering models that first extract an intermediate rationale based on a context and a question and then use solely this rationale to answer the question. A rationale outlines the approach followed by the model to answer the question. Our work considers various formats of these rationales that vary according to well-defined properties of interest. We sample these rationales from large language models using few-shot prompting for two reading comprehension datasets, and then perform two user studies. In the first one, we present users with incorrect answers and corresponding rationales of various formats and ask them to provide natural language feedback to revise the rationale. We then measure the effectiveness of this feedback in patching these rationales through in-context learning. The second study evaluates how well different rationale formats enable users to understand and trust model answers, when they are correct. We find that rationale formats significantly affect how easy it is (1) for users to give feedback for rationales, and (2) for models to subsequently execute this feedback. In addition to influencing critiquablity, certain formats significantly enhance user reported understanding and trust of model outputs.

ExpertQA: Expert-Curated Questions and Attributed Answers

As language models are adapted by a more sophisticated and diverse set of users, the importance of guaranteeing that they provide factually correct information supported by verifiable sources is critical across fields of study & professions. This is especially the case for high-stakes fields, such as medicine and law, where the risk of propagating false information is high and can lead to undesirable societal consequences. Previous work studying factuality and attribution has not focused on analyzing these characteristics of language model outputs in domain-specific scenarios. In this work, we present an evaluation study analyzing various axes of factuality and attribution provided in responses from a few systems, by bringing domain experts in the loop. Specifically, we first collect expert-curated questions from 484 participants across 32 fields of study, and then ask the same experts to evaluate generated responses to their own questions. We also ask experts to revise answers produced by language models, which leads to ExpertQA, a high-quality long-form QA dataset with 2177 questions spanning 32 fields, along with verified answers and attributions for claims in the answers.

QUEST: A Retrieval Dataset of Entity-Seeking Queries with Implicit Set Operations

Formulating selective information needs results in queries that implicitly specify set operations, such as intersection, union, and difference. For instance, one might search for "shorebirds that are not sandpipers" or "science-fiction films shot in England". To study the ability of retrieval systems to meet such information needs, we construct QUEST, a dataset of 3357 natural language queries with implicit set operations, that map to a set of entities corresponding to Wikipedia documents. The dataset challenges models to match multiple constraints mentioned in queries with corresponding evidence in documents and correctly perform various set operations. The dataset is constructed semi-automatically using Wikipedia category names. Queries are automatically composed from individual categories, then paraphrased and further validated for naturalness and fluency by crowdworkers. Crowdworkers also assess the relevance of entities based on their documents and highlight attribution of query constraints to spans of document text. We analyze several modern retrieval systems, finding that they often struggle on such queries. Queries involving negation and conjunction are particularly challenging and systems are further challenged with combinations of these operations.

AmbiCoref: Evaluating Human and Model Sensitivity to Ambiguous Coreference

Given a sentence "Abby told Brittney that she upset Courtney", one would struggle to understand who "she" refers to, and ask for clarification. However, if the word "upset" were replaced with "hugged", "she" unambiguously refers to Abby. We study if modern coreference resolution models are sensitive to such pronominal ambiguity. To this end, we construct AmbiCoref, a diagnostic corpus of minimal sentence pairs with ambiguous and unambiguous referents. Our examples generalize psycholinguistic studies of human perception of ambiguity around particular arrangements of verbs and their arguments. Analysis shows that (1) humans are less sure of referents in ambiguous AmbiCoref examples than unambiguous ones, and (2) most coreference models show little difference in output between ambiguous and unambiguous pairs. We release AmbiCoref as a diagnostic corpus for testing whether models treat ambiguity similarly to humans.

Cascading Biases: Investigating the Effect of Heuristic Annotation Strategies on Data and Models

Cognitive psychologists have documented that humans use cognitive heuristics, or mental shortcuts, to make quick decisions while expending less effort. While performing annotation work on crowdsourcing platforms, we hypothesize that such heuristic use among annotators cascades on to data quality and model robustness. In this work, we study cognitive heuristic use in the context of annotating multiple-choice reading comprehension datasets. We propose tracking annotator heuristic traces, where we tangibly measure low-effort annotation strategies that could indicate usage of various cognitive heuristics. We find evidence that annotators might be using multiple such heuristics, based on correlations with a battery of psychological tests. Importantly, heuristic use among annotators determines data quality along several dimensions: (1) known biased models, such as partial input models, more easily solve examples authored by annotators that rate highly on heuristic use, (2) models trained on annotators scoring highly on heuristic use don't generalize as well, and (3) heuristic-seeking annotators tend to create qualitatively less challenging examples. Our findings suggest that tracking heuristic usage among annotators can potentially help with collecting challenging datasets and diagnosing model biases.

G-DAUG: Generative Data Augmentation for Commonsense Reasoning

Recent advances in commonsense reasoning depend on large-scale human-annotated training data to achieve peak performance. However, manual curation of training examples is expensive and has been shown to introduce annotation artifacts that neural models can readily exploit and overfit on. We investigate G-DAUG, a novel generative data augmentation method that aims to achieve more accurate and robust learning in the low-resource setting. Our approach generates synthetic examples using pretrained language models, and selects the most informative and diverse set of examples for data augmentation. In experiments with multiple commonsense reasoning benchmarks, G-DAUG consistently outperforms existing data augmentation methods based on back-translation, and establishes a new state-of-the-art on WinoGrande, CODAH, and CommonsenseQA. Further, in addition to improvements in in-distribution accuracy, G-DAUG-augmented training also enhances out-of-distribution generalization, showing greater robustness against adversarial or perturbed examples. Our analysis demonstrates that G-DAUG produces a diverse set of fluent training examples, and that its selection and training approaches are important for performance. Our findings encourage future research toward generative data augmentation to enhance both in-distribution learning and out-of-distribution generalization.