Expanding Chatbot Knowledge in Customer Service: Context-Aware Similar Question Generation Using Large Language Models

Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.

Neural-Bayesian Program Learning for Few-shot Dialogue Intent Parsing

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies significantly across different scenarios, and implementing an intent parser for a specific domain often involves tedious feature engineering and a heavy workload of data labeling. In this paper, we propose a novel Neural-Bayesian Program Learning model named Dialogue-Intent Parser (DI-Parser), which specializes in intent parsing under data-hungry settings and offers promising performance improvements. DI-Parser effectively utilizes data from multiple sources in a "Learning to Learn" manner and harnesses the "wisdom of the crowd" through few-shot learning capabilities on human-annotated datasets. Experimental results demonstrate that DI-Parser outperforms state-of-the-art deep learning models and offers practical advantages for industrial-scale applications.

Auto-Demo Prompting: Leveraging Generated Outputs as Demonstrations for Enhanced Batch Prompting

Batch prompting is a common technique in large language models (LLMs) used to process multiple inputs simultaneously, aiming to improve computational efficiency. However, as batch sizes increase, performance degradation often occurs due to the model's difficulty in handling lengthy context inputs. Existing methods that attempt to mitigate these issues rely solely on batch data arrangement and majority voting rather than improving the design of the batch prompt itself. In this paper, we address these limitations by proposing "Auto-Demo Prompting," a novel approach that leverages the question-output pairs from earlier questions within a batch as demonstrations for subsequent answer inference. We provide a formal theoretical analysis of how Auto-Demo Prompting functions within the autoregressive generation process of LLMs, illustrating how it utilizes prior outputs to optimize the model's internal representations. Our method effectively bridges the gap between batch prompting and few-shot prompting, enhancing performance with only a slight compromise in token usage. Experimental results across five NLP tasks demonstrate its effectiveness in mitigating performance degradation and occasionally outperforming single prompts. Furthermore, it opens new avenues for applying few-shot learning techniques, such as demonstration selection, within batch prompting, making it a robust solution for real-world applications.

InfantCryNet: A Data-driven Framework for Intelligent Analysis of Infant Cries

Understanding the meaning of infant cries is a significant challenge for young parents in caring for their newborns. The presence of background noise and the lack of labeled data present practical challenges in developing systems that can detect crying and analyze its underlying reasons. In this paper, we present a novel data-driven framework, "InfantCryNet," for accomplishing these tasks. To address the issue of data scarcity, we employ pre-trained audio models to incorporate prior knowledge into our model. We propose the use of statistical pooling and multi-head attention pooling techniques to extract features more effectively. Additionally, knowledge distillation and model quantization are applied to enhance model efficiency and reduce the model size, better supporting industrial deployment in mobile devices. Experiments on real-life datasets demonstrate the superior performance of the proposed framework, outperforming state-of-the-art baselines by 4.4% in classification accuracy. The model compression effectively reduces the model size by 7% without compromising performance and by up to 28% with only an 8% decrease in accuracy, offering practical insights for model selection and system design.

Cost-Aware Uncertainty Reduction in Schema Matching with GPT-4: The Prompt-Matcher Framework

Schema matching is the process of identifying correspondences between the elements of two given schemata, essential for database management systems, data integration, and data warehousing. The inherent uncertainty of current schema matching algorithms leads to the generation of a set of candidate matches. Storing these results necessitates the use of databases and systems capable of handling probabilistic queries. This complicates the querying process and increases the associated storage costs. Motivated by GPT-4 outstanding performance, we explore its potential to reduce uncertainty. Our proposal is to supplant the role of crowdworkers with GPT-4 for querying the set of candidate matches. To get more precise correspondence verification responses from GPT-4, We have crafted Semantic-match and Abbreviation-match prompt for GPT-4, achieving state-of-the-art results on two benchmark datasets DeepMDatasets 100% (+0.0) and Fabricated-Datasets 91.8% (+2.2) recall rate. To optimise budget utilisation, we have devised a cost-aware solution. Within the constraints of the budget, our solution delivers favourable outcomes with minimal time expenditure. We introduce a novel framework, Prompt-Matcher, to reduce the uncertainty in the process of integration of multiple automatic schema matching algorithms and the selection of complex parameterization. It assists users in diminishing the uncertainty associated with candidate schema match results and in optimally ranking the most promising matches. We formally define the Correspondence Selection Problem, aiming to optimise the revenue within the confines of the GPT-4 budget. We demonstrate that CSP is NP-Hard and propose an approximation algorithm with minimal time expenditure. Ultimately, we demonstrate the efficacy of Prompt-Matcher through rigorous experiments.

DataVisT5: A Pre-trained Language Model for Jointly Understanding Text and Data Visualization

Data visualization (DV) is the fundamental and premise tool to improve the efficiency in conveying the insights behind the big data, which has been widely accepted in existing data-driven world. Task automation in DV, such as converting natural language queries to visualizations (i.e., text-to-vis), generating explanations from visualizations (i.e., vis-to-text), answering DV-related questions in free form (i.e. FeVisQA), and explicating tabular data (i.e., table-to-text), is vital for advancing the field. Despite their potential, the application of pre-trained language models (PLMs) like T5 and BERT in DV has been limited by high costs and challenges in handling cross-modal information, leading to few studies on PLMs for DV. We introduce \textbf{DataVisT5}, a novel PLM tailored for DV that enhances the T5 architecture through a hybrid objective pre-training and multi-task fine-tuning strategy, integrating text and DV datasets to effectively interpret cross-modal semantics. Extensive evaluations on public datasets show that DataVisT5 consistently outperforms current state-of-the-art models on various DV-related tasks. We anticipate that DataVisT5 will not only inspire further research on vertical PLMs but also expand the range of applications for PLMs.

Pairwise Judgment Formulation for Semantic Embedding Model in Web Search

Semantic Embedding Model (SEM), a neural network-based Siamese architecture, is gaining momentum in information retrieval and natural language processing. In order to train SEM in a supervised fashion for Web search, the search engine query log is typically utilized to automatically formulate pairwise judgments as training data. Despite the growing application of semantic embeddings in the search engine industry, little work has been done on formulating effective pairwise judgments for training SEM. In this paper, we make the first in-depth investigation of a wide range of strategies for generating pairwise judgments for SEM. An interesting (perhaps surprising) discovery reveals that the conventional pairwise judgment formulation strategy wildly used in the field of pairwise Learning-to-Rank (LTR) is not necessarily effective for training SEM. Through a large-scale empirical study based on query logs and click-through activities from a major commercial search engine, we demonstrate the effective strategies for SEM and highlight the advantages of a hybrid heuristic (i.e., Clicked > Non-Clicked) in comparison to the atomic heuristics (e.g., Clicked > Skipped) in LTR. We conclude with best practices for training SEM and offer promising insights for future research.

Dissecting Multiplication in Transformers: Insights into LLMs

Transformer-based large language models have achieved remarkable performance across various natural language processing tasks. However, they often struggle with seemingly easy tasks like arithmetic despite their vast capabilities. This stark disparity raise human's concerns about their safe and ethical use, hinder their widespread adoption.In this paper, we focus on a typical arithmetic task, integer multiplication, to explore and explain the imperfection of transformers in this domain. We provide comprehensive analysis of a vanilla transformer trained to perform n-digit integer multiplication. Our observations indicate that the model decomposes multiplication task into multiple parallel subtasks, sequentially optimizing each subtask for each digit to complete the final multiplication. Based on observation and analysis, we infer the reasons of transformers deficiencies in multiplication tasks lies in their difficulty in calculating successive carryovers and caching intermediate results, and confirmed this inference through experiments. Guided by these findings, we propose improvements to enhance transformers performance on multiplication tasks. These enhancements are validated through rigorous testing and mathematical modeling, not only enhance transformer's interpretability, but also improve its performance, e.g., we achieve over 99.9% accuracy on 5-digit integer multiplication with a tiny transformer, outperform LLMs GPT-4. Our method contributes to the broader fields of model understanding and interpretability, paving the way for analyzing more complex tasks and Transformer models. This work underscores the importance of explainable AI, helping to build trust in large language models and promoting their adoption in critical applications.

XPose: eXplainable Human Pose Estimation

Current approaches in pose estimation primarily concentrate on enhancing model architectures, often overlooking the importance of comprehensively understanding the rationale behind model decisions. In this paper, we propose XPose, a novel framework that incorporates Explainable AI (XAI) principles into pose estimation. This integration aims to elucidate the individual contribution of each keypoint to final prediction, thereby elevating the model's transparency and interpretability. Conventional XAI techniques have predominantly addressed tasks with single-target tasks like classification. Additionally, the application of Shapley value, a common measure in XAI, to pose estimation has been hindered by prohibitive computational demands. To address these challenges, this work introduces an innovative concept called Group Shapley Value (GSV). This approach strategically organizes keypoints into clusters based on their interdependencies. Within these clusters, GSV meticulously calculates Shapley value for keypoints, while for inter-cluster keypoints, it opts for a more holistic group-level valuation. This dual-level computation framework meticulously assesses keypoint contributions to the final outcome, optimizing computational efficiency. Building on the insights into keypoint interactions, we devise a novel data augmentation technique known as Group-based Keypoint Removal (GKR). This method ingeniously removes individual keypoints during training phases, deliberately preserving those with strong mutual connections, thereby refining the model's predictive prowess for non-visible keypoints. The empirical validation of GKR across a spectrum of standard approaches attests to its efficacy. GKR's success demonstrates how using Explainable AI (XAI) can directly enhance pose estimation models.

On Leveraging Large Language Models for Enhancing Entity Resolution

Entity resolution, the task of identifying and consolidating records that pertain to the same real-world entity, plays a pivotal role in various sectors such as e-commerce, healthcare, and law enforcement. The emergence of Large Language Models (LLMs) like GPT-4 has introduced a new dimension to this task, leveraging their advanced linguistic capabilities. This paper explores the potential of LLMs in the entity resolution process, shedding light on both their advantages and the computational complexities associated with large-scale matching. We introduce strategies for the efficient utilization of LLMs, including the selection of an optimal set of matching questions, namely MQsSP, which is proved to be a NP-hard problem. Our approach optimally chooses the most effective matching questions while keep consumption limited to your budget . Additionally, we propose a method to adjust the distribution of possible partitions after receiving responses from LLMs, with the goal of reducing the uncertainty of entity resolution. We evaluate the effectiveness of our approach using entropy as a metric, and our experimental results demonstrate the efficiency and effectiveness of our proposed methods, offering promising prospects for real-world applications.