Dial-In LLM: Human-Aligned Dialogue Intent Clustering with LLM-in-the-loop

The discovery of customer intention from dialogue plays an important role in automated support system. However, traditional text clustering methods are poorly aligned with human perceptions due to the shift from embedding distance to semantic distance, and existing quantitative metrics for text clustering may not accurately reflect the true quality of intent clusters. In this paper, we leverage the superior language understanding capabilities of Large Language Models (LLMs) for designing better-calibrated intent clustering algorithms. We first establish the foundation by verifying the robustness of fine-tuned LLM utility in semantic coherence evaluation and cluster naming, resulting in an accuracy of 97.50% and 94.40%, respectively, when compared to the human-labeled ground truth. Then, we propose an iterative clustering algorithm that facilitates cluster-level refinement and the continuous discovery of high-quality intent clusters. Furthermore, we present several LLM-in-the-loop semi-supervised clustering techniques tailored for intent discovery from customer service dialogue. Experiments on a large-scale industrial dataset comprising 1,507 intent clusters demonstrate the effectiveness of the proposed techniques. The methods outperformed existing counterparts, achieving 6.25% improvement in quantitative metrics and 12% enhancement in application-level performance when constructing an intent classifier.

ASR-EC Benchmark: Evaluating Large Language Models on Chinese ASR Error Correction

Automatic speech Recognition (ASR) is a fundamental and important task in the field of speech and natural language processing. It is an inherent building block in many applications such as voice assistant, speech translation, etc. Despite the advancement of ASR technologies in recent years, it is still inevitable for modern ASR systems to have a substantial number of erroneous recognition due to environmental noise, ambiguity, etc. Therefore, the error correction in ASR is crucial. Motivated by this, this paper studies ASR error correction in the Chinese language, which is one of the most popular languages and enjoys a large number of users in the world. We first create a benchmark dataset named \emph{ASR-EC} that contains a wide spectrum of ASR errors generated by industry-grade ASR systems. To the best of our knowledge, it is the first Chinese ASR error correction benchmark. Then, inspired by the recent advances in \emph{large language models (LLMs)}, we investigate how to harness the power of LLMs to correct ASR errors. We apply LLMs to ASR error correction in three paradigms. The first paradigm is prompting, which is further categorized as zero-shot, few-shot, and multi-step. The second paradigm is finetuning, which finetunes LLMs with ASR error correction data. The third paradigm is multi-modal augmentation, which collectively utilizes the audio and ASR transcripts for error correction. Extensive experiments reveal that prompting is not effective for ASR error correction. Finetuning is effective only for a portion of LLMs. Multi-modal augmentation is the most effective method for error correction and achieves state-of-the-art performance.

Expanding Chatbot Knowledge in Customer Service: Context-Aware Similar Question Generation Using Large Language Models

Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.

Neural-Bayesian Program Learning for Few-shot Dialogue Intent Parsing

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies significantly across different scenarios, and implementing an intent parser for a specific domain often involves tedious feature engineering and a heavy workload of data labeling. In this paper, we propose a novel Neural-Bayesian Program Learning model named Dialogue-Intent Parser (DI-Parser), which specializes in intent parsing under data-hungry settings and offers promising performance improvements. DI-Parser effectively utilizes data from multiple sources in a "Learning to Learn" manner and harnesses the "wisdom of the crowd" through few-shot learning capabilities on human-annotated datasets. Experimental results demonstrate that DI-Parser outperforms state-of-the-art deep learning models and offers practical advantages for industrial-scale applications.

InfantCryNet: A Data-driven Framework for Intelligent Analysis of Infant Cries

Understanding the meaning of infant cries is a significant challenge for young parents in caring for their newborns. The presence of background noise and the lack of labeled data present practical challenges in developing systems that can detect crying and analyze its underlying reasons. In this paper, we present a novel data-driven framework, "InfantCryNet," for accomplishing these tasks. To address the issue of data scarcity, we employ pre-trained audio models to incorporate prior knowledge into our model. We propose the use of statistical pooling and multi-head attention pooling techniques to extract features more effectively. Additionally, knowledge distillation and model quantization are applied to enhance model efficiency and reduce the model size, better supporting industrial deployment in mobile devices. Experiments on real-life datasets demonstrate the superior performance of the proposed framework, outperforming state-of-the-art baselines by 4.4% in classification accuracy. The model compression effectively reduces the model size by 7% without compromising performance and by up to 28% with only an 8% decrease in accuracy, offering practical insights for model selection and system design.

DataVisT5: A Pre-trained Language Model for Jointly Understanding Text and Data Visualization

Data visualization (DV) is the fundamental and premise tool to improve the efficiency in conveying the insights behind the big data, which has been widely accepted in existing data-driven world. Task automation in DV, such as converting natural language queries to visualizations (i.e., text-to-vis), generating explanations from visualizations (i.e., vis-to-text), answering DV-related questions in free form (i.e. FeVisQA), and explicating tabular data (i.e., table-to-text), is vital for advancing the field. Despite their potential, the application of pre-trained language models (PLMs) like T5 and BERT in DV has been limited by high costs and challenges in handling cross-modal information, leading to few studies on PLMs for DV. We introduce \textbf{DataVisT5}, a novel PLM tailored for DV that enhances the T5 architecture through a hybrid objective pre-training and multi-task fine-tuning strategy, integrating text and DV datasets to effectively interpret cross-modal semantics. Extensive evaluations on public datasets show that DataVisT5 consistently outperforms current state-of-the-art models on various DV-related tasks. We anticipate that DataVisT5 will not only inspire further research on vertical PLMs but also expand the range of applications for PLMs.

PDSS: A Privacy-Preserving Framework for Step-by-Step Distillation of Large Language Models

In the context of real-world applications, leveraging large language models (LLMs) for domain-specific tasks often faces two major challenges: domain-specific knowledge privacy and constrained resources. To address these issues, we propose PDSS, a privacy-preserving framework for step-by-step distillation of LLMs. PDSS works on a server-client architecture, wherein client transmits perturbed prompts to the server's LLM for rationale generation. The generated rationales are then decoded by the client and used to enrich the training of task-specific small language model(SLM) within a multi-task learning paradigm. PDSS introduces two privacy protection strategies: the Exponential Mechanism Strategy and the Encoder-Decoder Strategy, balancing prompt privacy and rationale usability. Experiments demonstrate the effectiveness of PDSS in various text generation tasks, enabling the training of task-specific SLM with enhanced performance while prioritizing data privacy protection.

Towards Robustness of Text-to-Visualization Translation against Lexical and Phrasal Variability

Text-to-Vis is an emerging task in the natural language processing (NLP) area that aims to automatically generate data visualizations from natural language questions (NLQs). Despite their progress, existing text-to-vis models often heavily rely on lexical matching between words in the questions and tokens in data schemas. This overreliance on lexical matching may lead to a diminished level of model robustness against input variations. In this study, we thoroughly examine the robustness of current text-to-vis models, an area that has not previously been explored. In particular, we construct the first robustness dataset nvBench-Rob, which contains diverse lexical and phrasal variations based on the original text-to-vis benchmark nvBench. Then, we found that the performance of existing text-to-vis models on this new dataset dramatically drops, implying that these methods exhibit inadequate robustness overall. Finally, we propose a novel framework based on Retrieval-Augmented Generation (RAG) technique, named GRED, specifically designed to address input perturbations in these two variants. The framework consists of three parts: NLQ-Retrieval Generator, Visualization Query-Retrieval Retuner and Annotation-based Debugger, which are used to tackle the challenges posed by natural language variants, programming style differences and data schema variants, respectively. Extensive experimental evaluations show that, compared to the state-of-the-art model RGVisNet in the Text-to-Vis field, GRED performs better in terms of model robustness, with a 32% increase in accuracy on the proposed nvBench-Rob dataset.

On Leveraging Large Language Models for Enhancing Entity Resolution

Entity resolution, the task of identifying and consolidating records that pertain to the same real-world entity, plays a pivotal role in various sectors such as e-commerce, healthcare, and law enforcement. The emergence of Large Language Models (LLMs) like GPT-4 has introduced a new dimension to this task, leveraging their advanced linguistic capabilities. This paper explores the potential of LLMs in the entity resolution process, shedding light on both their advantages and the computational complexities associated with large-scale matching. We introduce strategies for the efficient utilization of LLMs, including the selection of an optimal set of matching questions, namely MQsSP, which is proved to be a NP-hard problem. Our approach optimally chooses the most effective matching questions while keep consumption limited to your budget . Additionally, we propose a method to adjust the distribution of possible partitions after receiving responses from LLMs, with the goal of reducing the uncertainty of entity resolution. We evaluate the effectiveness of our approach using entropy as a metric, and our experimental results demonstrate the efficiency and effectiveness of our proposed methods, offering promising prospects for real-world applications.

Natural Language Interfaces for Tabular Data Querying and Visualization: A Survey

The emergence of natural language processing has revolutionized the way users interact with tabular data, enabling a shift from traditional query languages and manual plotting to more intuitive, language-based interfaces. The rise of large language models (LLMs) such as ChatGPT and its successors has further advanced this field, opening new avenues for natural language processing techniques. This survey presents a comprehensive overview of natural language interfaces for tabular data querying and visualization, which allow users to interact with data using natural language queries. We introduce the fundamental concepts and techniques underlying these interfaces with a particular emphasis on semantic parsing, the key technology facilitating the translation from natural language to SQL queries or data visualization commands. We then delve into the recent advancements in Text-to-SQL and Text-to-Vis problems from the perspectives of datasets, methodologies, metrics, and system designs. This includes a deep dive into the influence of LLMs, highlighting their strengths, limitations, and potential for future improvements. Through this survey, we aim to provide a roadmap for researchers and practitioners interested in developing and applying natural language interfaces for data interaction in the era of large language models.