Dialogue Language Model with Large-Scale Persona Data Engineering

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets remain challenges to achieving robust persona-consistent dialogue models. In this study, drawing inspiration from the success of large-scale pre-training, we introduce PPDS, an open-domain persona dialogue system that employs extensive generative pre-training on a persona dialogue dataset to enhance persona consistency. Specifically, we present a persona extraction model designed to autonomously and precisely generate vast persona dialogue datasets. Additionally, we unveil a pioneering persona augmentation technique to address the invalid persona bias inherent in the constructed dataset. Both quantitative and human evaluations consistently highlight the superior response quality and persona consistency of our proposed model, underscoring its effectiveness.

Dial-In LLM: Human-Aligned Dialogue Intent Clustering with LLM-in-the-loop

The discovery of customer intention from dialogue plays an important role in automated support system. However, traditional text clustering methods are poorly aligned with human perceptions due to the shift from embedding distance to semantic distance, and existing quantitative metrics for text clustering may not accurately reflect the true quality of intent clusters. In this paper, we leverage the superior language understanding capabilities of Large Language Models (LLMs) for designing better-calibrated intent clustering algorithms. We first establish the foundation by verifying the robustness of fine-tuned LLM utility in semantic coherence evaluation and cluster naming, resulting in an accuracy of 97.50% and 94.40%, respectively, when compared to the human-labeled ground truth. Then, we propose an iterative clustering algorithm that facilitates cluster-level refinement and the continuous discovery of high-quality intent clusters. Furthermore, we present several LLM-in-the-loop semi-supervised clustering techniques tailored for intent discovery from customer service dialogue. Experiments on a large-scale industrial dataset comprising 1,507 intent clusters demonstrate the effectiveness of the proposed techniques. The methods outperformed existing counterparts, achieving 6.25% improvement in quantitative metrics and 12% enhancement in application-level performance when constructing an intent classifier.

ASR-EC Benchmark: Evaluating Large Language Models on Chinese ASR Error Correction

Automatic speech Recognition (ASR) is a fundamental and important task in the field of speech and natural language processing. It is an inherent building block in many applications such as voice assistant, speech translation, etc. Despite the advancement of ASR technologies in recent years, it is still inevitable for modern ASR systems to have a substantial number of erroneous recognition due to environmental noise, ambiguity, etc. Therefore, the error correction in ASR is crucial. Motivated by this, this paper studies ASR error correction in the Chinese language, which is one of the most popular languages and enjoys a large number of users in the world. We first create a benchmark dataset named \emph{ASR-EC} that contains a wide spectrum of ASR errors generated by industry-grade ASR systems. To the best of our knowledge, it is the first Chinese ASR error correction benchmark. Then, inspired by the recent advances in \emph{large language models (LLMs)}, we investigate how to harness the power of LLMs to correct ASR errors. We apply LLMs to ASR error correction in three paradigms. The first paradigm is prompting, which is further categorized as zero-shot, few-shot, and multi-step. The second paradigm is finetuning, which finetunes LLMs with ASR error correction data. The third paradigm is multi-modal augmentation, which collectively utilizes the audio and ASR transcripts for error correction. Extensive experiments reveal that prompting is not effective for ASR error correction. Finetuning is effective only for a portion of LLMs. Multi-modal augmentation is the most effective method for error correction and achieves state-of-the-art performance.

Acoustic Model Optimization over Multiple Data Sources: Merging and Valuation

Due to the rising awareness of privacy protection and the voluminous scale of speech data, it is becoming infeasible for Automatic Speech Recognition (ASR) system developers to train the acoustic model with complete data as before. For example, the data may be owned by different curators, and it is not allowed to share with others. In this paper, we propose a novel paradigm to solve salient problems plaguing the ASR field. In the first stage, multiple acoustic models are trained based upon different subsets of the complete speech data, while in the second phase, two novel algorithms are utilized to generate a high-quality acoustic model based upon those trained on data subsets. We first propose the Genetic Merge Algorithm (GMA), which is a highly specialized algorithm for optimizing acoustic models but suffers from low efficiency. We further propose the SGD-Based Optimizational Merge Algorithm (SOMA), which effectively alleviates the efficiency bottleneck of GMA and maintains superior model accuracy. Extensive experiments on public data show that the proposed methods can significantly outperform the state-of-the-art. Furthermore, we introduce Shapley Value to estimate the contribution score of the trained models, which is useful for evaluating the effectiveness of the data and providing fair incentives to their curators.

Expanding Chatbot Knowledge in Customer Service: Context-Aware Similar Question Generation Using Large Language Models

Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.

Neural-Bayesian Program Learning for Few-shot Dialogue Intent Parsing

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies significantly across different scenarios, and implementing an intent parser for a specific domain often involves tedious feature engineering and a heavy workload of data labeling. In this paper, we propose a novel Neural-Bayesian Program Learning model named Dialogue-Intent Parser (DI-Parser), which specializes in intent parsing under data-hungry settings and offers promising performance improvements. DI-Parser effectively utilizes data from multiple sources in a "Learning to Learn" manner and harnesses the "wisdom of the crowd" through few-shot learning capabilities on human-annotated datasets. Experimental results demonstrate that DI-Parser outperforms state-of-the-art deep learning models and offers practical advantages for industrial-scale applications.

InfantCryNet: A Data-driven Framework for Intelligent Analysis of Infant Cries

Understanding the meaning of infant cries is a significant challenge for young parents in caring for their newborns. The presence of background noise and the lack of labeled data present practical challenges in developing systems that can detect crying and analyze its underlying reasons. In this paper, we present a novel data-driven framework, "InfantCryNet," for accomplishing these tasks. To address the issue of data scarcity, we employ pre-trained audio models to incorporate prior knowledge into our model. We propose the use of statistical pooling and multi-head attention pooling techniques to extract features more effectively. Additionally, knowledge distillation and model quantization are applied to enhance model efficiency and reduce the model size, better supporting industrial deployment in mobile devices. Experiments on real-life datasets demonstrate the superior performance of the proposed framework, outperforming state-of-the-art baselines by 4.4% in classification accuracy. The model compression effectively reduces the model size by 7% without compromising performance and by up to 28% with only an 8% decrease in accuracy, offering practical insights for model selection and system design.

Res-VMamba: Fine-Grained Food Category Visual Classification Using Selective State Space Models with Deep Residual Learning

Food classification is the foundation for developing food vision tasks and plays a key role in the burgeoning field of computational nutrition. Due to the complexity of food requiring fine-grained classification, recent academic research mainly modifies Convolutional Neural Networks (CNNs) and/or Vision Transformers (ViTs) to perform food category classification. However, to learn fine-grained features, the CNN backbone needs additional structural design, whereas ViT, containing the self-attention module, has increased computational complexity. In recent months, a new Sequence State Space (S4) model, through a Selection mechanism and computation with a Scan (S6), colloquially termed Mamba, has demonstrated superior performance and computation efficiency compared to the Transformer architecture. The VMamba model, which incorporates the Mamba mechanism into image tasks (such as classification), currently establishes the state-of-the-art (SOTA) on the ImageNet dataset. In this research, we introduce an academically underestimated food dataset CNFOOD-241, and pioneer the integration of a residual learning framework within the VMamba model to concurrently harness both global and local state features inherent in the original VMamba architectural design. The research results show that VMamba surpasses current SOTA models in fine-grained and food classification. The proposed Res-VMamba further improves the classification accuracy to 79.54\% without pretrained weight. Our findings elucidate that our proposed methodology establishes a new benchmark for SOTA performance in food recognition on the CNFOOD-241 dataset. The code can be obtained on GitHub: https://github.com/ChiShengChen/ResVMamba.

A Communication Theory Perspective on Prompting Engineering Methods for Large Language Models

The springing up of Large Language Models (LLMs) has shifted the community from single-task-orientated natural language processing (NLP) research to a holistic end-to-end multi-task learning paradigm. Along this line of research endeavors in the area, LLM-based prompting methods have attracted much attention, partially due to the technological advantages brought by prompt engineering (PE) as well as the underlying NLP principles disclosed by various prompting methods. Traditional supervised learning usually requires training a model based on labeled data and then making predictions. In contrast, PE methods directly use the powerful capabilities of existing LLMs (i.e., GPT-3 and GPT-4) via composing appropriate prompts, especially under few-shot or zero-shot scenarios. Facing the abundance of studies related to the prompting and the ever-evolving nature of this field, this article aims to (i) illustrate a novel perspective to review existing PE methods, within the well-established communication theory framework; (ii) facilitate a better/deeper understanding of developing trends of existing PE methods used in four typical tasks; (iii) shed light on promising research directions for future PE methods.

Learn to Cluster Faces with Better Subgraphs

Face clustering can provide pseudo-labels to the massive unlabeled face data and improve the performance of different face recognition models. The existing clustering methods generally aggregate the features within subgraphs that are often implemented based on a uniform threshold or a learned cutoff position. This may reduce the recall of subgraphs and hence degrade the clustering performance. This work proposed an efficient neighborhood-aware subgraph adjustment method that can significantly reduce the noise and improve the recall of the subgraphs, and hence can drive the distant nodes to converge towards the same centers. More specifically, the proposed method consists of two components, i.e. face embeddings enhancement using the embeddings from neighbors, and enclosed subgraph construction of node pairs for structural information extraction. The embeddings are combined to predict the linkage probabilities for all node pairs to replace the cosine similarities to produce new subgraphs that can be further used for aggregation of GCNs or other clustering methods. The proposed method is validated through extensive experiments against a range of clustering solutions using three benchmark datasets and numerical results confirm that it outperforms the SOTA solutions in terms of generalization capability.