Salesforce AI Research
Abstract:The emergence of long-context language models with context windows extending to millions of tokens has created new opportunities for sophisticated code understanding and software development evaluation. We propose LoCoBench, a comprehensive benchmark specifically designed to evaluate long-context LLMs in realistic, complex software development scenarios. Unlike existing code evaluation benchmarks that focus on single-function completion or short-context tasks, LoCoBench addresses the critical evaluation gap for long-context capabilities that require understanding entire codebases, reasoning across multiple files, and maintaining architectural consistency across large-scale software systems. Our benchmark provides 8,000 evaluation scenarios systematically generated across 10 programming languages, with context lengths spanning 10K to 1M tokens, a 100x variation that enables precise assessment of long-context performance degradation in realistic software development settings. LoCoBench introduces 8 task categories that capture essential long-context capabilities: architectural understanding, cross-file refactoring, multi-session development, bug investigation, feature implementation, code comprehension, integration testing, and security analysis. Through a 5-phase pipeline, we create diverse, high-quality scenarios that challenge LLMs to reason about complex codebases at unprecedented scale. We introduce a comprehensive evaluation framework with 17 metrics across 4 dimensions, including 8 new evaluation metrics, combined in a LoCoBench Score (LCBS). Our evaluation of state-of-the-art long-context models reveals substantial performance gaps, demonstrating that long-context understanding in complex software development represents a significant unsolved challenge that demands more attention. LoCoBench is released at: https://github.com/SalesforceAIResearch/LoCoBench.
Abstract:Next-generation AI companions must go beyond general video understanding to resolve spatial and temporal references in dynamic, real-world environments. Existing Video Large Language Models (Video LLMs), while capable of coarse-level comprehension, struggle with fine-grained, spatiotemporal reasoning, especially when user queries rely on time-based event references for temporal anchoring, or gestural cues for spatial anchoring to clarify object references and positions. To bridge this critical gap, we introduce Strefer, a synthetic instruction data generation framework designed to equip Video LLMs with spatiotemporal referring and reasoning capabilities. Strefer produces diverse instruction-tuning data using a data engine that pseudo-annotates temporally dense, fine-grained video metadata, capturing rich spatial and temporal information in a structured manner, including subjects, objects, their locations as masklets, and their action descriptions and timelines. Our approach enhances the ability of Video LLMs to interpret spatial and temporal references, fostering more versatile, space-time-aware reasoning essential for real-world AI companions. Without using proprietary models, costly human annotation, or the need to annotate large volumes of new videos, experimental evaluations show that models trained with data produced by Strefer outperform baselines on tasks requiring spatial and temporal disambiguation. Additionally, these models exhibit enhanced space-time-aware reasoning, establishing a new foundation for perceptually grounded, instruction-tuned Video LLMs.
Abstract:The Model Context Protocol has emerged as a transformative standard for connecting large language models to external data sources and tools, rapidly gaining adoption across major AI providers and development platforms. However, existing benchmarks are overly simplistic and fail to capture real application challenges such as long-horizon reasoning and large, unfamiliar tool spaces. To address this critical gap, we introduce MCP-Universe, the first comprehensive benchmark specifically designed to evaluate LLMs in realistic and hard tasks through interaction with real-world MCP servers. Our benchmark encompasses 6 core domains spanning 11 different MCP servers: Location Navigation, Repository Management, Financial Analysis, 3D Design, Browser Automation, and Web Searching. To ensure rigorous evaluation, we implement execution-based evaluators, including format evaluators for agent format compliance, static evaluators for time-invariant content matching, and dynamic evaluators that automatically retrieve real-time ground truth for temporally sensitive tasks. Through extensive evaluation of leading LLMs, we find that even SOTA models such as GPT-5 (43.72%), Grok-4 (33.33%) and Claude-4.0-Sonnet (29.44%) exhibit significant performance limitations. In addition, our benchmark poses a significant long-context challenge for LLM agents, as the number of input tokens increases rapidly with the number of interaction steps. Moreover, it introduces an unknown-tools challenge, as LLM agents often lack familiarity with the precise usage of the MCP servers. Notably, enterprise-level agents like Cursor cannot achieve better performance than standard ReAct frameworks. Beyond evaluation, we open-source our extensible evaluation framework with UI support, enabling researchers and practitioners to seamlessly integrate new agents and MCP servers while fostering innovation in the rapidly evolving MCP ecosystem.
Abstract:Autonomous agents that operate computers via Graphical User Interfaces (GUIs) often struggle with efficiency and reliability on complex, long-horizon tasks. While augmenting these agents with planners can improve task decomposition, they remain constrained by the inherent limitations of performing all actions through GUI manipulation, leading to brittleness and inefficiency. In this work, we introduce a more robust and flexible paradigm: enabling agents to use coding as a enhanced action. We present CoAct-1, a novel multi-agent system that synergistically combines GUI-based control with direct programmatic execution. CoAct-1 features an Orchestrator that dynamically delegates subtasks to either a conventional GUI Operator or a specialized Programmer agent, which can write and execute Python or Bash scripts. This hybrid approach allows the agent to bypass inefficient GUI action sequences for tasks like file management and data processing, while still leveraging visual interaction when necessary. We evaluate our system on the challenging OSWorld benchmark, where CoAct-1 achieves a new state-of-the-art success rate of 60.76%, significantly outperforming prior methods. Furthermore, our approach dramatically improves efficiency, reducing the average number of steps required to complete a task to just 10.15, compared to 15 for leading GUI agents. Our results demonstrate that integrating coding as a core action provides a more powerful, efficient, and scalable path toward generalized computer automation.
Abstract:Large Language Models (LLMs)-based agents have made impressive progress in reasoning and tool use, enabling them to solve complex tasks. However, their ability to proactively collaborate with users, especially when goals are vague, evolving, or indirectly expressed, remains underexplored. To address this gap, we introduce UserBench, a user-centric benchmark designed to evaluate agents in multi-turn, preference-driven interactions. UserBench features simulated users who start with underspecified goals and reveal preferences incrementally, requiring agents to proactively clarify intent and make grounded decisions with tools. Our evaluation of leading open- and closed-source LLMs reveals a significant disconnect between task completion and user alignment. For instance, models provide answers that fully align with all user intents only 20% of the time on average, and even the most advanced models uncover fewer than 30% of all user preferences through active interaction. These results highlight the challenges of building agents that are not just capable task executors, but true collaborative partners. UserBench offers an interactive environment to measure and advance this critical capability.
Abstract:Reinforcement learning (RL) has become the dominant paradigm for endowing language models with advanced reasoning capabilities. Despite the substantial empirical gains demonstrated by RL-based training methods like GRPO, a granular understanding of their advantages is still lacking. To address this gap, we introduce a fine-grained analytic framework to dissect the impact of RL on reasoning. Our framework specifically investigates key elements that have been hypothesized to benefit from RL training: (1) plan-following and execution, (2) problem decomposition, and (3) improved reasoning and knowledge utilization. Using this framework, we gain insights beyond mere accuracy. For instance, providing models with explicit step-by-step plans surprisingly degrades performance on the most challenging benchmarks, yet RL-tuned models exhibit greater robustness, experiencing markedly smaller performance drops than their base counterparts. This suggests that RL may not primarily enhance the execution of external plans but rather empower models to formulate and follow internal strategies better suited to their reasoning processes. Conversely, we observe that RL enhances the model's capacity to integrate provided knowledge into its reasoning process, leading to performance improvements across diverse tasks. We also study difficulty, showing improved training by developing new ways to exploit hard problems. Our findings lay a foundation for more principled training and evaluation of reasoning models.
Abstract:Multi-agent systems (MAS) leveraging the impressive capabilities of Large Language Models (LLMs) hold significant potential for tackling complex tasks. However, most current MAS depend on manually designed agent roles and communication protocols. These manual designs often fail to align with the underlying LLMs' strengths and struggle to adapt to novel tasks. Recent automatic MAS approaches attempt to mitigate these limitations but typically necessitate a validation set for tuning and yield static MAS designs lacking adaptability during inference. We introduce MAS-ZERO, the first self-evolved, inference-time framework for automatic MAS design. MAS-ZERO employs meta-level design to iteratively generate, evaluate, and refine MAS configurations tailored to each problem instance, without requiring a validation set. Critically, it enables dynamic agent composition and problem decomposition through meta-feedback on solvability and completeness. Experiments across math, graduate-level QA, and software engineering benchmarks, using both closed-source and open-source LLM backbones of varying sizes, demonstrate that MAS-ZERO outperforms both manual and automatic MAS baselines, achieving a 7.44% average accuracy improvement over the next strongest baseline while maintaining cost-efficiency. These findings underscore the promise of meta-level self-evolved design for creating effective and adaptive MAS.
Abstract:While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.
Abstract:Multi-agent systems (MAS) leveraging the impressive capabilities of Large Language Models (LLMs) hold significant potential for tackling complex tasks. However, most current MAS depend on manually designed agent roles and communication protocols. These manual designs often fail to align with the underlying LLMs' strengths and struggle to adapt to novel tasks. Recent automatic MAS approaches attempt to mitigate these limitations but typically necessitate a validation-set for tuning and yield static MAS designs lacking adaptability during inference. We introduce SELF-MAS, the first self-supervised, inference-time only framework for automatic MAS design. SELF-MAS employs meta-level design to iteratively generate, evaluate, and refine MAS configurations tailored to each problem instance, without requiring a validation set. Critically, it enables dynamic agent composition and problem decomposition through meta-feedback on solvability and completeness. Experiments across math, graduate-level QA, and software engineering benchmarks, using both closed-source and open-source LLM back-bones of varying sizes, demonstrate that SELF-MAS outperforms both manual and automatic MAS baselines, achieving a 7.44% average accuracy improvement over the next strongest baseline while maintaining cost-efficiency. These findings underscore the promise of meta-level self-supervised design for creating effective and adaptive MAS.
Abstract:Inference-time scaling techniques have significantly bolstered the reasoning capabilities of large language models (LLMs) by harnessing additional computational effort at inference without retraining. Similarly, Chain-of-Thought (CoT) prompting and its extension, Long CoT, improve accuracy by generating rich intermediate reasoning trajectories, but these approaches incur substantial token costs that impede their deployment in latency-sensitive settings. In this work, we first show that truncated CoT, which stops reasoning before completion and directly generates the final answer, often matches full CoT sampling while using dramatically fewer tokens. Building on this insight, we introduce Fractured Sampling, a unified inference-time strategy that interpolates between full CoT and solution-only sampling along three orthogonal axes: (1) the number of reasoning trajectories, (2) the number of final solutions per trajectory, and (3) the depth at which reasoning traces are truncated. Through extensive experiments on five diverse reasoning benchmarks and several model scales, we demonstrate that Fractured Sampling consistently achieves superior accuracy-cost trade-offs, yielding steep log-linear scaling gains in Pass@k versus token budget. Our analysis reveals how to allocate computation across these dimensions to maximize performance, paving the way for more efficient and scalable LLM reasoning.