Neon: News Entity-Interaction Extraction for Enhanced Question Answering

Capturing fresh information in near real-time and using it to augment existing large language models (LLMs) is essential to generate up-to-date, grounded, and reliable output. This problem becomes particularly challenging when LLMs are used for informational tasks in rapidly evolving fields, such as Web search related to recent or unfolding events involving entities, where generating temporally relevant responses requires access to up-to-the-hour news sources. However, the information modeled by the parametric memory of LLMs is often outdated, and Web results from prototypical retrieval systems may fail to capture the latest relevant information and struggle to handle conflicting reports in evolving news. To address this challenge, we present the NEON framework, designed to extract emerging entity interactions -- such as events or activities -- as described in news articles. NEON constructs an entity-centric timestamped knowledge graph that captures such interactions, thereby facilitating enhanced QA capabilities related to news events. Our framework innovates by integrating open Information Extraction (openIE) style tuples into LLMs to enable in-context retrieval-augmented generation. This integration demonstrates substantial improvements in QA performance when tackling temporal, entity-centric search queries. Through NEON, LLMs can deliver more accurate, reliable, and up-to-date responses.

ResearchAgent: Iterative Research Idea Generation over Scientific Literature with Large Language Models

Scientific Research, vital for improving human life, is hindered by its inherent complexity, slow pace, and the need for specialized experts. To enhance its productivity, we propose a ResearchAgent, a large language model-powered research idea writing agent, which automatically generates problems, methods, and experiment designs while iteratively refining them based on scientific literature. Specifically, starting with a core paper as the primary focus to generate ideas, our ResearchAgent is augmented not only with relevant publications through connecting information over an academic graph but also entities retrieved from an entity-centric knowledge store based on their underlying concepts, mined and shared across numerous papers. In addition, mirroring the human approach to iteratively improving ideas with peer discussions, we leverage multiple ReviewingAgents that provide reviews and feedback iteratively. Further, they are instantiated with human preference-aligned large language models whose criteria for evaluation are derived from actual human judgments. We experimentally validate our ResearchAgent on scientific publications across multiple disciplines, showcasing its effectiveness in generating novel, clear, and valid research ideas based on human and model-based evaluation results.

Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. The resulting method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.

TnT-LLM: Text Mining at Scale with Large Language Models

Transforming unstructured text into structured and meaningful forms, organized by useful category labels, is a fundamental step in text mining for downstream analysis and application. However, most existing methods for producing label taxonomies and building text-based label classifiers still rely heavily on domain expertise and manual curation, making the process expensive and time-consuming. This is particularly challenging when the label space is under-specified and large-scale data annotations are unavailable. In this paper, we address these challenges with Large Language Models (LLMs), whose prompt-based interface facilitates the induction and use of large-scale pseudo labels. We propose TnT-LLM, a two-phase framework that employs LLMs to automate the process of end-to-end label generation and assignment with minimal human effort for any given use-case. In the first phase, we introduce a zero-shot, multi-stage reasoning approach which enables LLMs to produce and refine a label taxonomy iteratively. In the second phase, LLMs are used as data labelers that yield training samples so that lightweight supervised classifiers can be reliably built, deployed, and served at scale. We apply TnT-LLM to the analysis of user intent and conversational domain for Bing Copilot (formerly Bing Chat), an open-domain chat-based search engine. Extensive experiments using both human and automatic evaluation metrics demonstrate that TnT-LLM generates more accurate and relevant label taxonomies when compared against state-of-the-art baselines, and achieves a favorable balance between accuracy and efficiency for classification at scale. We also share our practical experiences and insights on the challenges and opportunities of using LLMs for large-scale text mining in real-world applications.

Knowledge-Centric Templatic Views of Documents

Authors seeking to communicate with broader audiences often compose their ideas about the same underlying knowledge in different documents and formats -- for example, as slide decks, newsletters, reports, brochures, etc. Prior work in document generation has generally considered the creation of each separate format to be different a task, developing independent methods for generation and evaluation. This approach is suboptimal for the advancement of AI-supported content authoring from both research and application perspectives because it leads to fragmented learning processes, redundancy in models and methods, and disjointed evaluation. Thus, in our work, we consider each of these documents to be templatic views of the same underlying knowledge, and we aim to unify the generation and evaluation of these templatic views of documents. We begin by introducing an LLM-powered method to extract the most important information from an input document and represent this information in a structured format. We show that this unified representation can be used to generate multiple templatic views with no supervision and with very little guidance, improving over strong baselines. We additionally introduce a unified evaluation method that is template agnostic, and can be adapted to building document generators for heterogeneous downstream applications. Finally, we conduct a human evaluation, which shows that humans prefer 82% of the downstream documents generated with our method. Furthermore, the newly proposed evaluation metric correlates more highly with human judgement than prior metrics, while providing a unified evaluation method.

Knowledge-Augmented Large Language Models for Personalized Contextual Query Suggestion

Large Language Models (LLMs) excel at tackling various natural language tasks. However, due to the significant costs involved in re-training or fine-tuning them, they remain largely static and difficult to personalize. Nevertheless, a variety of applications could benefit from generations that are tailored to users' preferences, goals, and knowledge. Among them is web search, where knowing what a user is trying to accomplish, what they care about, and what they know can lead to improved search experiences. In this work, we propose a novel and general approach that augments an LLM with relevant context from users' interaction histories with a search engine in order to personalize its outputs. Specifically, we construct an entity-centric knowledge store for each user based on their search and browsing activities on the web, which is then leveraged to provide contextually relevant LLM prompt augmentations. This knowledge store is light-weight, since it only produces user-specific aggregate projections of interests and knowledge onto public knowledge graphs, and leverages existing search log infrastructure, thereby mitigating the privacy, compliance, and scalability concerns associated with building deep user profiles for personalization. We then validate our approach on the task of contextual query suggestion, which requires understanding not only the user's current search context but also what they historically know and care about. Through a number of experiments based on human evaluation, we show that our approach is significantly better than several other LLM-powered baselines, generating query suggestions that are contextually more relevant, personalized, and useful.

Making Large Language Models Better Data Creators

Although large language models (LLMs) have advanced the state-of-the-art in NLP significantly, deploying them for downstream applications is still challenging due to cost, responsiveness, control, or concerns around privacy and security. As such, trainable models are still the preferred option in some cases. However, these models still require human-labeled data for optimal performance, which is expensive and time-consuming to obtain. In order to address this issue, several techniques to reduce human effort involve labeling or generating data using LLMs. Although these methods are effective for certain applications, in practice they encounter difficulties in real-world scenarios. Labeling data requires careful data selection, while generating data necessitates task-specific prompt engineering. In this paper, we propose a unified data creation pipeline that requires only a single formatting example, and which is applicable to a broad range of tasks, including traditionally problematic ones with semantically devoid label spaces. In our experiments we demonstrate that instruction-following LLMs are highly cost-effective data creators, and that models trained with these data exhibit performance better than those trained with human-labeled data (by up to 17.5%) on out-of-distribution evaluation, while maintaining comparable performance on in-distribution tasks. These results have important implications for the robustness of NLP systems deployed in the real-world.

MS-LaTTE: A Dataset of Where and When To-do Tasks are Completed

Tasks are a fundamental unit of work in the daily lives of people, who are increasingly using digital means to keep track of, organize, triage and act on them. These digital tools -- such as task management applications -- provide a unique opportunity to study and understand tasks and their connection to the real world, and through intelligent assistance, help people be more productive. By logging signals such as text, timestamp information, and social connectivity graphs, an increasingly rich and detailed picture of how tasks are created and organized, what makes them important, and who acts on them, can be progressively developed. Yet the context around actual task completion remains fuzzy, due to the basic disconnect between actions taken in the real world and telemetry recorded in the digital world. Thus, in this paper we compile and release a novel, real-life, large-scale dataset called MS-LaTTE that captures two core aspects of the context surrounding task completion: location and time. We describe our annotation framework and conduct a number of analyses on the data that were collected, demonstrating that it captures intuitive contextual properties for common tasks. Finally, we test the dataset on the two problems of predicting spatial and temporal task co-occurrence, concluding that predictors for co-location and co-time are both learnable, with a BERT fine-tuned model outperforming several other baselines. The MS-LaTTE dataset provides an opportunity to tackle many new modeling challenges in contextual task understanding and we hope that its release will spur future research in task intelligence more broadly.

Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring

Writing is a complex non-linear process that begins with a mental model of intent, and progresses through an outline of ideas, to words on paper (and their subsequent refinement). Despite past research in understanding writing, Web-scale consumer and enterprise collaborative digital writing environments are yet to greatly benefit from intelligent systems that understand the stages of document evolution, providing opportune assistance based on authors' situated actions and context. In this paper, we present three studies that explore temporal stages of document authoring. We first survey information workers at a large technology company about their writing habits and preferences, concluding that writers do in fact conceptually progress through several distinct phases while authoring documents. We also explore, qualitatively, how writing stages are linked to document lifespan. We supplement these qualitative findings with an analysis of the longitudinal user interaction logs of a popular digital writing platform over several million documents. Finally, as a first step towards facilitating an intelligent digital writing assistant, we conduct a preliminary investigation into the utility of user interaction log data for predicting the temporal stage of a document. Our results support the benefit of tools tailored to writing stages, identify primary tasks associated with these stages, and show that it is possible to predict stages from anonymous interaction logs. Together, these results argue for the benefit and feasibility of more tailored digital writing assistance.

Neural Task Representations as Weak Supervision for Model Agnostic Cross-Lingual Transfer

Natural language processing is heavily Anglo-centric, while the demand for models that work in languages other than English is greater than ever. Yet, the task of transferring a model from one language to another can be expensive in terms of annotation costs, engineering time and effort. In this paper, we present a general framework for easily and effectively transferring neural models from English to other languages. The framework, which relies on task representations as a form of weak supervision, is model and task agnostic, meaning that many existing neural architectures can be ported to other languages with minimal effort. The only requirement is unlabeled parallel data, and a loss defined over task representations. We evaluate our framework by transferring an English sentiment classifier to three different languages. On a battery of tests, we show that our models outperform a number of strong baselines and rival state-of-the-art results, which rely on more complex approaches and significantly more resources and data. Additionally, we find that the framework proposed in this paper is able to capture semantically rich and meaningful representations across languages, despite the lack of direct supervision.