WorkArena++: Towards Compositional Planning and Reasoning-based Common Knowledge Work Tasks

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress toward capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena/tree/workarena-plus-plus.

ChartGemma: Visual Instruction-tuning for Chart Reasoning in the Wild

Given the ubiquity of charts as a data analysis, visualization, and decision-making tool across industries and sciences, there has been a growing interest in developing pre-trained foundation models as well as general purpose instruction-tuned models for chart understanding and reasoning. However, existing methods suffer crucial drawbacks across two critical axes affecting the performance of chart representation models: they are trained on data generated from underlying data tables of the charts, ignoring the visual trends and patterns in chart images, and use weakly aligned vision-language backbone models for domain-specific training, limiting their generalizability when encountering charts in the wild. We address these important drawbacks and introduce ChartGemma, a novel chart understanding and reasoning model developed over PaliGemma. Rather than relying on underlying data tables, ChartGemma is trained on instruction-tuning data generated directly from chart images, thus capturing both high-level trends and low-level visual information from a diverse set of charts. Our simple approach achieves state-of-the-art results across $5$ benchmarks spanning chart summarization, question answering, and fact-checking, and our elaborate qualitative studies on real-world charts show that ChartGemma generates more realistic and factually correct summaries compared to its contemporaries. We release the code, model checkpoints, dataset, and demos at https://github.com/vis-nlp/ChartGemma.

A Deep Dive into the Trade-Offs of Parameter-Efficient Preference Alignment Techniques

Large language models are first pre-trained on trillions of tokens and then instruction-tuned or aligned to specific preferences. While pre-training remains out of reach for most researchers due to the compute required, fine-tuning has become affordable thanks to parameter-efficient methods such as LoRA and QLoRA. Alignment is known to be sensitive to the many factors involved, including the quantity and quality of data, the alignment method, and the adapter rank. However, there has not yet been an extensive study of their effect on downstream performance. To address this gap, we conduct an in-depth investigation of the impact of popular choices for three crucial axes: (i) the alignment dataset (HH-RLHF and BeaverTails), (ii) the alignment technique (SFT and DPO), and (iii) the model (LLaMA-1, Vicuna-v1.3, Mistral-7b, and Mistral-7b-Instruct). Our extensive setup spanning over 300 experiments reveals consistent trends and unexpected findings. We observe how more informative data helps with preference alignment, cases where supervised fine-tuning outperforms preference optimization, and how aligning to a distinct preference boosts performance on downstream tasks. Through our in-depth analyses, we put forward key guidelines to help researchers perform more effective parameter-efficient LLM alignment.

WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Self-Influence Guided Data Reweighting for Language Model Pre-training

Language Models (LMs) pre-trained with self-supervision on large text corpora have become the default starting point for developing models for various NLP tasks. Once the pre-training corpus has been assembled, all data samples in the corpus are treated with equal importance during LM pre-training. However, due to varying levels of relevance and quality of data, equal importance to all the data samples may not be the optimal choice. While data reweighting has been explored in the context of task-specific supervised learning and LM fine-tuning, model-driven reweighting for pre-training data has not been explored. We fill this important gap and propose PRESENCE, a method for jointly reweighting samples by leveraging self-influence (SI) scores as an indicator of sample importance and pre-training. PRESENCE promotes novelty and stability for model pre-training. Through extensive analysis spanning multiple model sizes, datasets, and tasks, we present PRESENCE as an important first step in the research direction of sample reweighting for pre-training language models.

Randomized Smoothing with Masked Inference for Adversarially Robust Text Classifications

Large-scale pre-trained language models have shown outstanding performance in a variety of NLP tasks. However, they are also known to be significantly brittle against specifically crafted adversarial examples, leading to increasing interest in probing the adversarial robustness of NLP systems. We introduce RSMI, a novel two-stage framework that combines randomized smoothing (RS) with masked inference (MI) to improve the adversarial robustness of NLP systems. RS transforms a classifier into a smoothed classifier to obtain robust representations, whereas MI forces a model to exploit the surrounding context of a masked token in an input sequence. RSMI improves adversarial robustness by 2 to 3 times over existing state-of-the-art methods on benchmark datasets. We also perform in-depth qualitative analysis to validate the effectiveness of the different stages of RSMI and probe the impact of its components through extensive ablations. By empirically proving the stability of RSMI, we put it forward as a practical method to robustly train large-scale NLP models. Our code and datasets are available at https://github.com/Han8931/rsmi_nlp

Towards Robust Low-Resource Fine-Tuning with Multi-View Compressed Representations

Due to the huge amount of parameters, fine-tuning of pretrained language models (PLMs) is prone to overfitting in the low resource scenarios. In this work, we present a novel method that operates on the hidden representations of a PLM to reduce overfitting. During fine-tuning, our method inserts random autoencoders between the hidden layers of a PLM, which transform activations from the previous layers into a multi-view compressed representation before feeding it into the upper layers. The autoencoders are plugged out after fine-tuning, so our method does not add extra parameters or increase computation cost during inference. Our method demonstrates promising performance improvement across a wide range of sequence- and token-level low-resource NLP tasks.

Chart-to-Text: A Large-Scale Benchmark for Chart Summarization

Charts are commonly used for exploring data and communicating insights. Generating natural language summaries from charts can be very helpful for people in inferring key insights that would otherwise require a lot of cognitive and perceptual efforts. We present Chart-to-text, a large-scale benchmark with two datasets and a total of 44,096 charts covering a wide range of topics and chart types. We explain the dataset construction process and analyze the datasets. We also introduce a number of state-of-the-art neural models as baselines that utilize image captioning and data-to-text generation techniques to tackle two problem variations: one assumes the underlying data table of the chart is available while the other needs to extract data from chart images. Our analysis with automatic and human evaluation shows that while our best models usually generate fluent summaries and yield reasonable BLEU scores, they also suffer from hallucinations and factual errors as well as difficulties in correctly explaining complex patterns and trends in charts.