Improving Sequential Recommender Systems with Online and In-store User Behavior

Online e-commerce platforms have been extending in-store shopping, which allows users to keep the canonical online browsing and checkout experience while exploring in-store shopping. However, the growing transition between online and in-store becomes a challenge to sequential recommender systems for future online interaction prediction due to the lack of holistic modeling of hybrid user behaviors (online and in-store). The challenges are twofold. First, combining online and in-store user behavior data into a single data schema and supporting multiple stages in the model life cycle (pre-training, training, inference, etc.) organically needs a new data pipeline design. Second, online recommender systems, which solely rely on online user behavior sequences, must be redesigned to support online and in-store user data as input under the sequential modeling setting. To overcome the first challenge, we propose a hybrid, omnichannel data pipeline to compile online and in-store user behavior data by caching information from diverse data sources. Later, we introduce a model-agnostic encoder module to the sequential recommender system to interpret the user in-store transaction and augment the modeling capacity for better online interaction prediction given the hybrid user behavior.

Triple Modality Fusion: Aligning Visual, Textual, and Graph Data with Large Language Models for Multi-Behavior Recommendations

Integrating diverse data modalities is crucial for enhancing the performance of personalized recommendation systems. Traditional models, which often rely on singular data sources, lack the depth needed to accurately capture the multifaceted nature of item features and user behaviors. This paper introduces a novel framework for multi-behavior recommendations, leveraging the fusion of triple-modality, which is visual, textual, and graph data through alignment with large language models (LLMs). By incorporating visual information, we capture contextual and aesthetic item characteristics; textual data provides insights into user interests and item features in detail; and graph data elucidates relationships within the item-behavior heterogeneous graphs. Our proposed model called Triple Modality Fusion (TMF) utilizes the power of LLMs to align and integrate these three modalities, achieving a comprehensive representation of user behaviors. The LLM models the user's interactions including behaviors and item features in natural languages. Initially, the LLM is warmed up using only natural language-based prompts. We then devise the modality fusion module based on cross-attention and self-attention mechanisms to integrate different modalities from other models into the same embedding space and incorporate them into an LLM. Extensive experiments demonstrate the effectiveness of our approach in improving recommendation accuracy. Further ablation studies validate the effectiveness of our model design and benefits of the TMF.

Leveraging User-Generated Reviews for Recommender Systems with Dynamic Headers

E-commerce platforms have a vast catalog of items to cater to their customers' shopping interests. Most of these platforms assist their customers in the shopping process by offering optimized recommendation carousels, designed to help customers quickly locate their desired items. Many models have been proposed in academic literature to generate and enhance the ranking and recall set of items in these carousels. Conventionally, the accompanying carousel title text (header) of these carousels remains static. In most instances, a generic text such as "Items similar to your current viewing" is utilized. Fixed variations such as the inclusion of specific attributes "Other items from a similar seller" or "Items from a similar brand" in addition to "frequently bought together" or "considered together" are observed as well. This work proposes a novel approach to customize the header generation process of these carousels. Our work leverages user-generated reviews that lay focus on specific attributes (aspects) of an item that were favorably perceived by users during their interaction with the given item. We extract these aspects from reviews and train a graph neural network-based model under the framework of a conditional ranking task. We refer to our innovative methodology as Dynamic Text Snippets (DTS) which generates multiple header texts for an anchor item and its recall set. Our approach demonstrates the potential of utilizing user-generated reviews and presents a unique paradigm for exploring increasingly context-aware recommendation systems.

Debiasing Machine Unlearning with Counterfactual Examples

The right to be forgotten (RTBF) seeks to safeguard individuals from the enduring effects of their historical actions by implementing machine-learning techniques. These techniques facilitate the deletion of previously acquired knowledge without requiring extensive model retraining. However, they often overlook a critical issue: unlearning processes bias. This bias emerges from two main sources: (1) data-level bias, characterized by uneven data removal, and (2) algorithm-level bias, which leads to the contamination of the remaining dataset, thereby degrading model accuracy. In this work, we analyze the causal factors behind the unlearning process and mitigate biases at both data and algorithmic levels. Typically, we introduce an intervention-based approach, where knowledge to forget is erased with a debiased dataset. Besides, we guide the forgetting procedure by leveraging counterfactual examples, as they maintain semantic data consistency without hurting performance on the remaining dataset. Experimental results demonstrate that our method outperforms existing machine unlearning baselines on evaluation metrics.

Prompt Optimizer of Text-to-Image Diffusion Models for Abstract Concept Understanding

The rapid evolution of text-to-image diffusion models has opened the door of generative AI, enabling the translation of textual descriptions into visually compelling images with remarkable quality. However, a persistent challenge within this domain is the optimization of prompts to effectively convey abstract concepts into concrete objects. For example, text encoders can hardly express "peace", while can easily illustrate olive branches and white doves. This paper introduces a novel approach named Prompt Optimizer for Abstract Concepts (POAC) specifically designed to enhance the performance of text-to-image diffusion models in interpreting and generating images from abstract concepts. We propose a Prompt Language Model (PLM), which is initialized from a pre-trained language model, and then fine-tuned with a curated dataset of abstract concept prompts. The dataset is created with GPT-4 to extend the abstract concept to a scene and concrete objects. Our framework employs a Reinforcement Learning (RL)-based optimization strategy, focusing on the alignment between the generated images by a stable diffusion model and optimized prompts. Through extensive experiments, we demonstrate that our proposed POAC significantly improves the accuracy and aesthetic quality of generated images, particularly in the description of abstract concepts and alignment with optimized prompts. We also present a comprehensive analysis of our model's performance across diffusion models under different settings, showcasing its versatility and effectiveness in enhancing abstract concept representation.

LLM-Ensemble: Optimal Large Language Model Ensemble Method for E-commerce Product Attribute Value Extraction

Product attribute value extraction is a pivotal component in Natural Language Processing (NLP) and the contemporary e-commerce industry. The provision of precise product attribute values is fundamental in ensuring high-quality recommendations and enhancing customer satisfaction. The recently emerging Large Language Models (LLMs) have demonstrated state-of-the-art performance in numerous attribute extraction tasks, without the need for domain-specific training data. Nevertheless, varying strengths and weaknesses are exhibited by different LLMs due to the diversity in data, architectures, and hyperparameters. This variation makes them complementary to each other, with no single LLM dominating all others. Considering the diverse strengths and weaknesses of LLMs, it becomes necessary to develop an ensemble method that leverages their complementary potentials. In this paper, we propose a novel algorithm called LLM-ensemble to ensemble different LLMs' outputs for attribute value extraction. We iteratively learn the weights for different LLMs to aggregate the labels with weights to predict the final attribute value. Not only can our proposed method be proven theoretically optimal, but it also ensures efficient computation, fast convergence, and safe deployment. We have also conducted extensive experiments with various state-of-the-art LLMs, including Llama2-13B, Llama2-70B, PaLM-2, GPT-3.5, and GPT-4, on Walmart's internal data. Our offline metrics demonstrate that the LLM-ensemble method outperforms all the state-of-the-art single LLMs on Walmart's internal dataset. This method has been launched in several production models, leading to improved Gross Merchandise Volume (GMV), Click-Through Rate (CTR), Conversion Rate (CVR), and Add-to-Cart Rate (ATC).

Chaining text-to-image and large language model: A novel approach for generating personalized e-commerce banners

Text-to-image models such as stable diffusion have opened a plethora of opportunities for generating art. Recent literature has surveyed the use of text-to-image models for enhancing the work of many creative artists. Many e-commerce platforms employ a manual process to generate the banners, which is time-consuming and has limitations of scalability. In this work, we demonstrate the use of text-to-image models for generating personalized web banners with dynamic content for online shoppers based on their interactions. The novelty in this approach lies in converting users' interaction data to meaningful prompts without human intervention. To this end, we utilize a large language model (LLM) to systematically extract a tuple of attributes from item meta-information. The attributes are then passed to a text-to-image model via prompt engineering to generate images for the banner. Our results show that the proposed approach can create high-quality personalized banners for users.

Seller-side Outcome Fairness in Online Marketplaces

This paper aims to investigate and achieve seller-side fairness within online marketplaces, where many sellers and their items are not sufficiently exposed to customers in an e-commerce platform. This phenomenon raises concerns regarding the potential loss of revenue associated with less exposed items as well as less marketplace diversity. We introduce the notion of seller-side outcome fairness and build an optimization model to balance collected recommendation rewards and the fairness metric. We then propose a gradient-based data-driven algorithm based on the duality and bandit theory. Our numerical experiments on real e-commerce data sets show that our algorithm can lift seller fairness measures while not hurting metrics like collected Gross Merchandise Value (GMV) and total purchases.

Knowledge Graph Completion Models are Few-shot Learners: An Empirical Study of Relation Labeling in E-commerce with LLMs

Knowledge Graphs (KGs) play a crucial role in enhancing e-commerce system performance by providing structured information about entities and their relationships, such as complementary or substitutable relations between products or product types, which can be utilized in recommender systems. However, relation labeling in KGs remains a challenging task due to the dynamic nature of e-commerce domains and the associated cost of human labor. Recently, breakthroughs in Large Language Models (LLMs) have shown surprising results in numerous natural language processing tasks. In this paper, we conduct an empirical study of LLMs for relation labeling in e-commerce KGs, investigating their powerful learning capabilities in natural language and effectiveness in predicting relations between product types with limited labeled data. We evaluate various LLMs, including PaLM and GPT-3.5, on benchmark datasets, demonstrating their ability to achieve competitive performance compared to humans on relation labeling tasks using just 1 to 5 labeled examples per relation. Additionally, we experiment with different prompt engineering techniques to examine their impact on model performance. Our results show that LLMs significantly outperform existing KG completion models in relation labeling for e-commerce KGs and exhibit performance strong enough to replace human labeling.

Mitigating Frequency Bias in Next-Basket Recommendation via Deconfounders

Recent studies on Next-basket Recommendation (NBR) have achieved much progress by leveraging Personalized Item Frequency (PIF) as one of the main features, which measures the frequency of the user's interactions with the item. However, taking the PIF as an explicit feature incurs bias towards frequent items. Items that a user purchases frequently are assigned higher weights in the PIF-based recommender system and appear more frequently in the personalized recommendation list. As a result, the system will lose the fairness and balance between items that the user frequently purchases and items that the user never purchases. We refer to this systematic bias on personalized recommendation lists as frequency bias, which narrows users' browsing scope and reduces the system utility. We adopt causal inference theory to address this issue. Considering the influence of historical purchases on users' future interests, the user and item representations can be viewed as unobserved confounders in the causal diagram. In this paper, we propose a deconfounder model named FENDER (Frequency-aware Deconfounder for Next-basket Recommendation) to mitigate the frequency bias. With the deconfounder theory and the causal diagram we propose, FENDER decomposes PIF with a neural tensor layer to obtain substitute confounders for users and items. Then, FENDER performs unbiased recommendations considering the effect of these substitute confounders. Experimental results demonstrate that FENDER has derived diverse and fair results compared to ten baseline models on three datasets while achieving competitive performance. Further experiments illustrate how FENDER balances users' historical purchases and potential interests.