Comprehensive Evaluation for a Large Scale Knowledge Graph Question Answering Service

Question answering systems for knowledge graph (KGQA), answer factoid questions based on the data in the knowledge graph. KGQA systems are complex because the system has to understand the relations and entities in the knowledge-seeking natural language queries and map them to structured queries against the KG to answer them. In this paper, we introduce Chronos, a comprehensive evaluation framework for KGQA at industry scale. It is designed to evaluate such a multi-component system comprehensively, focusing on (1) end-to-end and component-level metrics, (2) scalable to diverse datasets and (3) a scalable approach to measure the performance of the system prior to release. In this paper, we discuss the unique challenges associated with evaluating KGQA systems at industry scale, review the design of Chronos, and how it addresses these challenges. We will demonstrate how it provides a base for data-driven decisions and discuss the challenges of using it to measure and improve a real-world KGQA system.

Federated Retrieval Augmented Generation for Multi-Product Question Answering

Recent advancements in Large Language Models and Retrieval-Augmented Generation have boosted interest in domain-specific question-answering for enterprise products. However, AI Assistants often face challenges in multi-product QA settings, requiring accurate responses across diverse domains. Existing multi-domain RAG-QA approaches either query all domains indiscriminately, increasing computational costs and LLM hallucinations, or rely on rigid resource selection, which can limit search results. We introduce MKP-QA, a novel multi-product knowledge-augmented QA framework with probabilistic federated search across domains and relevant knowledge. This method enhances multi-domain search quality by aggregating query-domain and query-passage probabilistic relevance. To address the lack of suitable benchmarks for multi-product QAs, we also present new datasets focused on three Adobe products: Adobe Experience Platform, Target, and Customer Journey Analytics. Our experiments show that MKP-QA significantly boosts multi-product RAG-QA performance in terms of both retrieval accuracy and response quality.

KG-TRICK: Unifying Textual and Relational Information Completion of Knowledge for Multilingual Knowledge Graphs

Multilingual knowledge graphs (KGs) provide high-quality relational and textual information for various NLP applications, but they are often incomplete, especially in non-English languages. Previous research has shown that combining information from KGs in different languages aids either Knowledge Graph Completion (KGC), the task of predicting missing relations between entities, or Knowledge Graph Enhancement (KGE), the task of predicting missing textual information for entities. Although previous efforts have considered KGC and KGE as independent tasks, we hypothesize that they are interdependent and mutually beneficial. To this end, we introduce KG-TRICK, a novel sequence-to-sequence framework that unifies the tasks of textual and relational information completion for multilingual KGs. KG-TRICK demonstrates that: i) it is possible to unify the tasks of KGC and KGE into a single framework, and ii) combining textual information from multiple languages is beneficial to improve the completeness of a KG. As part of our contributions, we also introduce WikiKGE10++, the largest manually-curated benchmark for textual information completion of KGs, which features over 25,000 entities across 10 diverse languages.

Enhancing Discoverability in Enterprise Conversational Systems with Proactive Question Suggestions

Enterprise conversational AI systems are becoming increasingly popular to assist users in completing daily tasks such as those in marketing and customer management. However, new users often struggle to ask effective questions, especially in emerging systems with unfamiliar or evolving capabilities. This paper proposes a framework to enhance question suggestions in conversational enterprise AI systems by generating proactive, context-aware questions that try to address immediate user needs while improving feature discoverability. Our approach combines periodic user intent analysis at the population level with chat session-based question generation. We evaluate the framework using real-world data from the AI Assistant for Adobe Experience Platform (AEP), demonstrating the improved usefulness and system discoverability of the AI Assistant.

HierTOD: A Task-Oriented Dialogue System Driven by Hierarchical Goals

Task-Oriented Dialogue (TOD) systems assist users in completing tasks through natural language interactions, often relying on a single-layered workflow structure for slot-filling in public tasks, such as hotel bookings. However, in enterprise environments, which involve rich domain-specific knowledge, TOD systems face challenges due to task complexity and the lack of standardized documentation. In this work, we introduce HierTOD, an enterprise TOD system driven by hierarchical goals and can support composite workflows. By focusing on goal-driven interactions, our system serves a more proactive role, facilitating mixed-initiative dialogue and improving task completion. Equipped with components for natural language understanding, composite goal retriever, dialogue management, and response generation, backed by a well-organized data service with domain knowledge base and retrieval engine, HierTOD delivers efficient task assistance. Furthermore, our system implementation unifies two TOD paradigms: slot-filling for information collection and step-by-step guidance for task execution. Our human study demonstrates the effectiveness and helpfulness of HierTOD in performing both paradigms.

Towards Cross-Cultural Machine Translation with Retrieval-Augmented Generation from Multilingual Knowledge Graphs

Translating text that contains entity names is a challenging task, as cultural-related references can vary significantly across languages. These variations may also be caused by transcreation, an adaptation process that entails more than transliteration and word-for-word translation. In this paper, we address the problem of cross-cultural translation on two fronts: (i) we introduce XC-Translate, the first large-scale, manually-created benchmark for machine translation that focuses on text that contains potentially culturally-nuanced entity names, and (ii) we propose KG-MT, a novel end-to-end method to integrate information from a multilingual knowledge graph into a neural machine translation model by leveraging a dense retrieval mechanism. Our experiments and analyses show that current machine translation systems and large language models still struggle to translate texts containing entity names, whereas KG-MT outperforms state-of-the-art approaches by a large margin, obtaining a 129% and 62% relative improvement compared to NLLB-200 and GPT-4, respectively.

RETAIN: Interactive Tool for Regression Testing Guided LLM Migration

Large Language Models (LLMs) are increasingly integrated into diverse applications. The rapid evolution of LLMs presents opportunities for developers to enhance applications continuously. However, this constant adaptation can also lead to performance regressions during model migrations. While several interactive tools have been proposed to streamline the complexity of prompt engineering, few address the specific requirements of regression testing for LLM Migrations. To bridge this gap, we introduce RETAIN (REgression Testing guided LLM migrAtIoN), a tool designed explicitly for regression testing in LLM Migrations. RETAIN comprises two key components: an interactive interface tailored to regression testing needs during LLM migrations, and an error discovery module that facilitates understanding of differences in model behaviors. The error discovery module generates textual descriptions of various errors or differences between model outputs, providing actionable insights for prompt refinement. Our automatic evaluation and empirical user studies demonstrate that RETAIN, when compared to manual evaluation, enabled participants to identify twice as many errors, facilitated experimentation with 75% more prompts, and achieves 12% higher metric scores in a given time frame.

MuRAR: A Simple and Effective Multimodal Retrieval and Answer Refinement Framework for Multimodal Question Answering

Recent advancements in retrieval-augmented generation (RAG) have demonstrated impressive performance in the question-answering (QA) task. However, most previous works predominantly focus on text-based answers. While some studies address multimodal data, they still fall short in generating comprehensive multimodal answers, particularly for explaining concepts or providing step-by-step tutorials on how to accomplish specific goals. This capability is especially valuable for applications such as enterprise chatbots and settings such as customer service and educational systems, where the answers are sourced from multimodal data. In this paper, we introduce a simple and effective framework named MuRAR (Multimodal Retrieval and Answer Refinement). MuRAR enhances text-based answers by retrieving relevant multimodal data and refining the responses to create coherent multimodal answers. This framework can be easily extended to support multimodal answers in enterprise chatbots with minimal modifications. Human evaluation results indicate that multimodal answers generated by MuRAR are more useful and readable compared to plain text answers.

ConvKGYarn: Spinning Configurable and Scalable Conversational Knowledge Graph QA datasets with Large Language Models

The rapid advancement of Large Language Models (LLMs) and conversational assistants necessitates dynamic, scalable, and configurable conversational datasets for training and evaluation. These datasets must accommodate diverse user interaction modes, including text and voice, each presenting unique modeling challenges. Knowledge Graphs (KGs), with their structured and evolving nature, offer an ideal foundation for current and precise knowledge. Although human-curated KG-based conversational datasets exist, they struggle to keep pace with the rapidly changing user information needs. We present ConvKGYarn, a scalable method for generating up-to-date and configurable conversational KGQA datasets. Qualitative psychometric analyses confirm our method can generate high-quality datasets rivaling a popular conversational KGQA dataset while offering it at scale and covering a wide range of human-interaction configurations. We showcase its utility by testing LLMs on diverse conversations - exploring model behavior on conversational KGQA sets with different configurations grounded in the same KG fact set. Our results highlight the ability of ConvKGYarn to improve KGQA foundations and evaluate parametric knowledge of LLMs, thus offering a robust solution to the constantly evolving landscape of conversational assistants.

APE: Active Learning-based Tooling for Finding Informative Few-shot Examples for LLM-based Entity Matching

Prompt engineering is an iterative procedure often requiring extensive manual effort to formulate suitable instructions for effectively directing large language models (LLMs) in specific tasks. Incorporating few-shot examples is a vital and effective approach to providing LLMs with precise instructions, leading to improved LLM performance. Nonetheless, identifying the most informative demonstrations for LLMs is labor-intensive, frequently entailing sifting through an extensive search space. In this demonstration, we showcase a human-in-the-loop tool called APE (Active Prompt Engineering) designed for refining prompts through active learning. Drawing inspiration from active learning, APE iteratively selects the most ambiguous examples for human feedback, which will be transformed into few-shot examples within the prompt. The demo recording can be found with the submission or be viewed at https://youtu.be/OwQ6MQx53-Y.