Unveiling User Preferences: A Knowledge Graph and LLM-Driven Approach for Conversational Recommendation

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations through dynamically capturing user preferences in interactive conversations. Conventional CRSs often extract user preferences as hidden representations, which are criticized for their lack of interpretability. This diminishes the transparency and trustworthiness of the recommendation process. Recent works have explored combining the impressive capabilities of Large Language Models (LLMs) with the domain-specific knowledge of Knowledge Graphs (KGs) to generate human-understandable recommendation explanations. Despite these efforts, the integration of LLMs and KGs for CRSs remains challenging due to the modality gap between unstructured dialogues and structured KGs. Moreover, LLMs pre-trained on large-scale corpora may not be well-suited for analyzing user preferences, which require domain-specific knowledge. In this paper, we propose COMPASS, a plug-and-play framework that synergizes LLMs and KGs to unveil user preferences, enhancing the performance and explainability of existing CRSs. To address integration challenges, COMPASS employs a two-stage training approach: first, it bridges the gap between the structured KG and natural language through an innovative graph entity captioning pre-training mechanism. This enables the LLM to transform KG entities into concise natural language descriptions, allowing them to comprehend domain-specific knowledge. Following, COMPASS optimizes user preference modeling via knowledge-aware instruction fine-tuning, where the LLM learns to reason and summarize user preferences from both dialogue histories and KG-augmented context. This enables COMPASS to perform knowledge-aware reasoning and generate comprehensive and interpretable user preferences that can seamlessly integrate with existing CRS models for improving recommendation performance and explainability.

Graph-constrained Reasoning: Faithful Reasoning on Knowledge Graphs with Large Language Models

Large language models (LLMs) have demonstrated impressive reasoning abilities, but they still struggle with faithful reasoning due to knowledge gaps and hallucinations. To address these issues, knowledge graphs (KGs) have been utilized to enhance LLM reasoning through their structured knowledge. However, existing KG-enhanced methods, either retrieval-based or agent-based, encounter difficulties in accurately retrieving knowledge and efficiently traversing KGs at scale. In this work, we introduce graph-constrained reasoning (GCR), a novel framework that bridges structured knowledge in KGs with unstructured reasoning in LLMs. To eliminate hallucinations, GCR ensures faithful KG-grounded reasoning by integrating KG structure into the LLM decoding process through KG-Trie, a trie-based index that encodes KG reasoning paths. KG-Trie constrains the decoding process, allowing LLMs to directly reason on graphs and generate faithful reasoning paths grounded in KGs. Additionally, GCR leverages a lightweight KG-specialized LLM for graph-constrained reasoning alongside a powerful general LLM for inductive reasoning over multiple reasoning paths, resulting in accurate reasoning with zero reasoning hallucination. Extensive experiments on several KGQA benchmarks demonstrate that GCR achieves state-of-the-art performance and exhibits strong zero-shot generalizability to unseen KGs without additional training.

Scalable Frame-based Construction of Sociocultural NormBases for Socially-Aware Dialogues

Sociocultural norms serve as guiding principles for personal conduct in social interactions, emphasizing respect, cooperation, and appropriate behavior, which is able to benefit tasks including conversational information retrieval, contextual information retrieval and retrieval-enhanced machine learning. We propose a scalable approach for constructing a Sociocultural Norm (SCN) Base using Large Language Models (LLMs) for socially aware dialogues. We construct a comprehensive and publicly accessible Chinese Sociocultural NormBase. Our approach utilizes socially aware dialogues, enriched with contextual frames, as the primary data source to constrain the generating process and reduce the hallucinations. This enables extracting of high-quality and nuanced natural-language norm statements, leveraging the pragmatic implications of utterances with respect to the situation. As real dialogue annotated with gold frames are not readily available, we propose using synthetic data. Our empirical results show: (i) the quality of the SCNs derived from synthetic data is comparable to that from real dialogues annotated with gold frames, and (ii) the quality of the SCNs extracted from real data, annotated with either silver (predicted) or gold frames, surpasses that without the frame annotations. We further show the effectiveness of the extracted SCNs in a RAG-based (Retrieval-Augmented Generation) model to reason about multiple downstream dialogue tasks.

Graph Stochastic Neural Process for Inductive Few-shot Knowledge Graph Completion

Knowledge graphs (KGs) store enormous facts as relationships between entities. Due to the long-tailed distribution of relations and the incompleteness of KGs, there is growing interest in few-shot knowledge graph completion (FKGC). Existing FKGC methods often assume the existence of all entities in KGs, which may not be practical since new relations and entities can emerge over time. Therefore, we focus on a more challenging task called inductive few-shot knowledge graph completion (I-FKGC), where both relations and entities during the test phase are unknown before. Inspired by the idea of inductive reasoning, we cast I-FKGC as an inductive reasoning problem. Specifically, we propose a novel Graph Stochastic Neural Process approach (GS-NP), which consists of two major modules. In the first module, to obtain a generalized hypothesis (e.g., shared subgraph), we present a neural process-based hypothesis extractor that models the joint distribution of hypothesis, from which we can sample a hypothesis for predictions. In the second module, based on the hypothesis, we propose a graph stochastic attention-based predictor to test if the triple in the query set aligns with the extracted hypothesis. Meanwhile, the predictor can generate an explanatory subgraph identified by the hypothesis. Finally, the training of these two modules is seamlessly combined into a unified objective function, of which the effectiveness is verified by theoretical analyses as well as empirical studies. Extensive experiments on three public datasets demonstrate that our method outperforms existing methods and derives new state-of-the-art performance.

LLM-Powered Explanations: Unraveling Recommendations Through Subgraph Reasoning

Recommender systems are pivotal in enhancing user experiences across various web applications by analyzing the complicated relationships between users and items. Knowledge graphs(KGs) have been widely used to enhance the performance of recommender systems. However, KGs are known to be noisy and incomplete, which are hard to provide reliable explanations for recommendation results. An explainable recommender system is crucial for the product development and subsequent decision-making. To address these challenges, we introduce a novel recommender that synergies Large Language Models (LLMs) and KGs to enhance the recommendation and provide interpretable results. Specifically, we first harness the power of LLMs to augment KG reconstruction. LLMs comprehend and decompose user reviews into new triples that are added into KG. In this way, we can enrich KGs with explainable paths that express user preferences. To enhance the recommendation on augmented KGs, we introduce a novel subgraph reasoning module that effectively measures the importance of nodes and discovers reasoning for recommendation. Finally, these reasoning paths are fed into the LLMs to generate interpretable explanations of the recommendation results. Our approach significantly enhances both the effectiveness and interpretability of recommender systems, especially in cross-selling scenarios where traditional methods falter. The effectiveness of our approach has been rigorously tested on four open real-world datasets, with our methods demonstrating a superior performance over contemporary state-of-the-art techniques by an average improvement of 12%. The application of our model in a multinational engineering and technology company cross-selling recommendation system further underscores its practical utility and potential to redefine recommendation practices through improved accuracy and user trust.

Large Language Models-guided Dynamic Adaptation for Temporal Knowledge Graph Reasoning

Temporal Knowledge Graph Reasoning (TKGR) is the process of utilizing temporal information to capture complex relations within a Temporal Knowledge Graph (TKG) to infer new knowledge. Conventional methods in TKGR typically depend on deep learning algorithms or temporal logical rules. However, deep learning-based TKGRs often lack interpretability, whereas rule-based TKGRs struggle to effectively learn temporal rules that capture temporal patterns. Recently, Large Language Models (LLMs) have demonstrated extensive knowledge and remarkable proficiency in temporal reasoning. Consequently, the employment of LLMs for Temporal Knowledge Graph Reasoning (TKGR) has sparked increasing interest among researchers. Nonetheless, LLMs are known to function as black boxes, making it challenging to comprehend their reasoning process. Additionally, due to the resource-intensive nature of fine-tuning, promptly updating LLMs to integrate evolving knowledge within TKGs for reasoning is impractical. To address these challenges, in this paper, we propose a Large Language Models-guided Dynamic Adaptation (LLM-DA) method for reasoning on TKGs. Specifically, LLM-DA harnesses the capabilities of LLMs to analyze historical data and extract temporal logical rules. These rules unveil temporal patterns and facilitate interpretable reasoning. To account for the evolving nature of TKGs, a dynamic adaptation strategy is proposed to update the LLM-generated rules with the latest events. This ensures that the extracted rules always incorporate the most recent knowledge and better generalize to the predictions on future events. Experimental results show that without the need of fine-tuning, LLM-DA significantly improves the accuracy of reasoning over several common datasets, providing a robust framework for TKGR tasks.

Direct Evaluation of Chain-of-Thought in Multi-hop Reasoning with Knowledge Graphs

Large language models (LLMs) demonstrate strong reasoning abilities when prompted to generate chain-of-thought (CoT) explanations alongside answers. However, previous research on evaluating LLMs has solely focused on answer accuracy, neglecting the correctness of the generated CoT. In this paper, we delve deeper into the CoT reasoning capabilities of LLMs in multi-hop question answering by utilizing knowledge graphs (KGs). We propose a novel discriminative and generative CoT evaluation paradigm to assess LLMs' knowledge of reasoning and the accuracy of the generated CoT. Through experiments conducted on 5 different families of LLMs across 2 multi-hop question-answering datasets, we find that LLMs possess sufficient knowledge to perform reasoning. However, there exists a significant disparity between answer accuracy and faithfulness of the CoT reasoning generated by LLMs, indicating that they often arrive at correct answers through incorrect reasoning.

RENOVI: A Benchmark Towards Remediating Norm Violations in Socio-Cultural Conversations

Norm violations occur when individuals fail to conform to culturally accepted behaviors, which may lead to potential conflicts. Remediating norm violations requires social awareness and cultural sensitivity of the nuances at play. To equip interactive AI systems with a remediation ability, we offer ReNoVi - a large-scale corpus of 9,258 multi-turn dialogues annotated with social norms, as well as define a sequence of tasks to help understand and remediate norm violations step by step. ReNoVi consists of two parts: 512 human-authored dialogues (real data), and 8,746 synthetic conversations generated by ChatGPT through prompt learning. While collecting sufficient human-authored data is costly, synthetic conversations provide suitable amounts of data to help mitigate the scarcity of training data, as well as the chance to assess the alignment between LLMs and humans in the awareness of social norms. We thus harness the power of ChatGPT to generate synthetic training data for our task. To ensure the quality of both human-authored and synthetic data, we follow a quality control protocol during data collection. Our experimental results demonstrate the importance of remediating norm violations in socio-cultural conversations, as well as the improvement in performance obtained from synthetic data.

Continual Learning for Large Language Models: A Survey

Large language models (LLMs) are not amenable to frequent re-training, due to high training costs arising from their massive scale. However, updates are necessary to endow LLMs with new skills and keep them up-to-date with rapidly evolving human knowledge. This paper surveys recent works on continual learning for LLMs. Due to the unique nature of LLMs, we catalog continue learning techniques in a novel multi-staged categorization scheme, involving continual pretraining, instruction tuning, and alignment. We contrast continual learning for LLMs with simpler adaptation methods used in smaller models, as well as with other enhancement strategies like retrieval-augmented generation and model editing. Moreover, informed by a discussion of benchmarks and evaluation, we identify several challenges and future work directions for this crucial task.

SADAS: A Dialogue Assistant System Towards Remediating Norm Violations in Bilingual Socio-Cultural Conversations

In today's globalized world, bridging the cultural divide is more critical than ever for forging meaningful connections. The Socially-Aware Dialogue Assistant System (SADAS) is our answer to this global challenge, and it's designed to ensure that conversations between individuals from diverse cultural backgrounds unfold with respect and understanding. Our system's novel architecture includes: (1) identifying the categories of norms present in the dialogue, (2) detecting potential norm violations, (3) evaluating the severity of these violations, (4) implementing targeted remedies to rectify the breaches, and (5) articulates the rationale behind these corrective actions. We employ a series of State-Of-The-Art (SOTA) techniques to build different modules, and conduct numerous experiments to select the most suitable backbone model for each of the modules. We also design a human preference experiment to validate the overall performance of the system. We will open-source our system (including source code, tools and applications), hoping to advance future research. A demo video of our system can be found at:~\url{https://youtu.be/JqetWkfsejk}. We have released our code and software at:~\url{https://github.com/AnonymousEACLDemo/SADAS}.