Understanding Common Ground Misalignment in Goal-Oriented Dialog: A Case-Study with Ubuntu Chat Logs

While it is commonly accepted that maintaining common ground plays a role in conversational success, little prior research exists connecting conversational grounding to success in task-oriented conversations. We study failures of grounding in the Ubuntu IRC dataset, where participants use text-only communication to resolve technical issues. We find that disruptions in conversational flow often stem from a misalignment in common ground, driven by a divergence in beliefs and assumptions held by participants. These disruptions, which we call conversational friction, significantly correlate with task success. We find that although LLMs can identify overt cases of conversational friction, they struggle with subtler and more context-dependent instances requiring pragmatic or domain-specific reasoning.

On the Mutual Influence of Gender and Occupation in LLM Representations

We examine LLM representations of gender for first names in various occupational contexts to study how occupations and the gender perception of first names in LLMs influence each other mutually. We find that LLMs' first-name gender representations correlate with real-world gender statistics associated with the name, and are influenced by the co-occurrence of stereotypically feminine or masculine occupations. Additionally, we study the influence of first-name gender representations on LLMs in a downstream occupation prediction task and their potential as an internal metric to identify extrinsic model biases. While feminine first-name embeddings often raise the probabilities for female-dominated jobs (and vice versa for male-dominated jobs), reliably using these internal gender representations for bias detection remains challenging.

Language Models Predict Empathy Gaps Between Social In-groups and Out-groups

Studies of human psychology have demonstrated that people are more motivated to extend empathy to in-group members than out-group members (Cikara et al., 2011). In this study, we investigate how this aspect of intergroup relations in humans is replicated by LLMs in an emotion intensity prediction task. In this task, the LLM is given a short description of an experience a person had that caused them to feel a particular emotion; the LLM is then prompted to predict the intensity of the emotion the person experienced on a numerical scale. By manipulating the group identities assigned to the LLM's persona (the "perceiver") and the person in the narrative (the "experiencer"), we measure how predicted emotion intensities differ between in-group and out-group settings. We observe that LLMs assign higher emotion intensity scores to in-group members than out-group members. This pattern holds across all three types of social groupings we tested: race/ethnicity, nationality, and religion. We perform an in-depth analysis on Llama-3.1-8B, the model which exhibited strongest intergroup bias among those tested.

FRIDA to the Rescue! Analyzing Synthetic Data Effectiveness in Object-Based Common Sense Reasoning for Disaster Response

Large Language Models (LLMs) have the potential for substantial common sense reasoning. However, these capabilities are often emergent in larger models. This means smaller models that can be run locally are less helpful and capable with respect to certain reasoning tasks. To meet our problem space requirements, we fine-tune smaller LLMs to disaster domains, as these domains involve complex and low-frequency physical common sense knowledge. We introduce a pipeline to create Field Ready Instruction Decoding Agent (FRIDA) models, where domain experts and linguists combine their knowledge to make high-quality seed data that is used to generate synthetic data for fine-tuning. We create a set of 130 seed instructions for synthetic generation, a synthetic dataset of 25000 instructions, and 119 evaluation instructions relating to both general and earthquake-specific object affordances. We fine-tune several LLaMa and Mistral instruction-tuned models and find that FRIDA models outperform their base models at a variety of sizes. We then run an ablation study to understand which kinds of synthetic data most affect performance and find that training physical state and object function common sense knowledge alone improves over FRIDA models trained on all data. We conclude that the FRIDA pipeline is capable of instilling general common sense, but needs to be augmented with information retrieval for specific domain knowledge.

Speaking the Right Language: The Impact of Expertise Alignment in User-AI Interactions

Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience along multiple dimensions. Our findings show that across a variety of topical domains, the agent largely responds at proficient or expert levels of expertise (77% of conversations) which correlates with positive user experience regardless of the user's level of expertise. Misalignment, such that the agent responds at a level of expertise below that of the user, has a negative impact on overall user experience, with the impact more profound for more complex tasks. We also show that users engage more, as measured by the number of words in the conversation, when the agent responds at a level of expertise commensurate with that of the user. Our findings underscore the importance of alignment between user and AI when designing human-centered AI systems, to ensure satisfactory and productive interactions.

Which of These Best Describes Multiple Choice Evaluation with LLMs? A) Forced B) Flawed C) Fixable D) All of the Above

Multiple choice question answering (MCQA) is popular for LLM evaluation due to its simplicity and human-like testing, but we argue for its reform. We first reveal flaws in MCQA's format, as it struggles to: 1) test generation/subjectivity; 2) match LLM use cases; and 3) fully test knowledge. We instead advocate for generative formats based on human testing-where LLMs construct and explain answers-better capturing user needs and knowledge while remaining easy to score. We then show even when MCQA is a useful format, its datasets suffer from: leakage; unanswerability; shortcuts; and saturation. In each issue, we give fixes from education, like rubrics to guide MCQ writing; scoring methods to bridle guessing; and Item Response Theory to build harder MCQs. Lastly, we discuss LLM errors in MCQA-robustness, biases, and unfaithful explanations-showing how our prior solutions better measure or address these issues. While we do not need to desert MCQA, we encourage more efforts in refining the task based on educational testing, advancing evaluations.

NLI under the Microscope: What Atomic Hypothesis Decomposition Reveals

Decomposition of text into atomic propositions is a flexible framework allowing for the closer inspection of input and output text. We use atomic decomposition of hypotheses in two natural language reasoning tasks, traditional NLI and defeasible NLI, to form atomic sub-problems, or granular inferences that models must weigh when solving the overall problem. These atomic sub-problems serve as a tool to further understand the structure of both NLI and defeasible reasoning, probe a model's consistency and understanding of different inferences, and measure the diversity of examples in benchmark datasets. Our results indicate that LLMs still struggle with logical consistency on atomic NLI and defeasible NLI sub-problems. Lastly, we identify critical atomic sub-problems of defeasible NLI examples, or those that most contribute to the overall label, and propose a method to measure the inferential consistency of a model, a metric designed to capture the degree to which a model makes consistently correct or incorrect predictions about the same fact under different contexts.

Whose Boat Does it Float? Improving Personalization in Preference Tuning via Inferred User Personas

LLMs are tuned to follow instructions (aligned) by learning which of two outputs users prefer for a prompt. However, this preference data format does not convey why users prefer responses that are chosen or rejected, so LLMs trained on these datasets cannot tailor responses to varied user needs. To surface these parameters of personalization, we apply abductive reasoning to preference data, inferring needs and interests of users, i.e. personas, that may prefer each output. We test this idea in two steps: Persona Inference (PI)-abductively inferring personas of users who prefer chosen or rejected outputs-and Persona Tailoring (PT)-training models to tailor responses to personas from PI. We find: 1) LLMs infer personas accurately explaining why different users may prefer both chosen or rejected outputs; 2) Training on preference data augmented with PI personas via PT boosts personalization, enabling models to support user-written personas; and 3) Rejected response personas form harder personalization evaluations, showing PT better aids users with uncommon preferences versus typical alignment methods. We argue for an abductive view of preferences for personalization, asking not only which response is better but when, why, and for whom.

Natural Language Inference Improves Compositionality in Vision-Language Models

Compositional reasoning in Vision-Language Models (VLMs) remains challenging as these models often struggle to relate objects, attributes, and spatial relationships. Recent methods aim to address these limitations by relying on the semantics of the textual description, using Large Language Models (LLMs) to break them down into subsets of questions and answers. However, these methods primarily operate on the surface level, failing to incorporate deeper lexical understanding while introducing incorrect assumptions generated by the LLM. In response to these issues, we present Caption Expansion with Contradictions and Entailments (CECE), a principled approach that leverages Natural Language Inference (NLI) to generate entailments and contradictions from a given premise. CECE produces lexically diverse sentences while maintaining their core meaning. Through extensive experiments, we show that CECE enhances interpretability and reduces overreliance on biased or superficial features. By balancing CECE along the original premise, we achieve significant improvements over previous methods without requiring additional fine-tuning, producing state-of-the-art results on benchmarks that score agreement with human judgments for image-text alignment, and achieving an increase in performance on Winoground of +19.2% (group score) and +12.9% on EqBen (group score) over the best prior work (finetuned with targeted data).

Susu Box or Piggy Bank: Assessing Cultural Commonsense Knowledge between Ghana and the U.S

Recent work has highlighted the culturally-contingent nature of commonsense knowledge. We introduce AMAMMER${\epsilon}$, a test set of 525 multiple-choice questions designed to evaluate the commonsense knowledge of English LLMs, relative to the cultural contexts of Ghana and the United States. To create AMAMMER${\epsilon}$, we select a set of multiple-choice questions (MCQs) from existing commonsense datasets and rewrite them in a multi-stage process involving surveys of Ghanaian and U.S. participants. In three rounds of surveys, participants from both pools are solicited to (1) write correct and incorrect answer choices, (2) rate individual answer choices on a 5-point Likert scale, and (3) select the best answer choice from the newly-constructed MCQ items, in a final validation step. By engaging participants at multiple stages, our procedure ensures that participant perspectives are incorporated both in the creation and validation of test items, resulting in high levels of agreement within each pool. We evaluate several off-the-shelf English LLMs on AMAMMER${\epsilon}$. Uniformly, models prefer answers choices that align with the preferences of U.S. annotators over Ghanaian annotators. Additionally, when test items specify a cultural context (Ghana or the U.S.), models exhibit some ability to adapt, but performance is consistently better in U.S. contexts than Ghanaian. As large resources are devoted to the advancement of English LLMs, our findings underscore the need for culturally adaptable models and evaluations to meet the needs of diverse English-speaking populations around the world.