"Stupid robot, I want to speak to a human!" User Frustration Detection in Task-Oriented Dialog Systems

Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in academic settings, thus failing to fully encapsulate implications of real-world user data. To mitigate this gap, in this work, we focus on user frustration in a deployed TOD system, assessing the feasibility of out-of-the-box solutions for user frustration detection. Specifically, we compare the performance of our deployed keyword-based approach, open-source approaches to sentiment analysis, dialog breakdown detection methods, and emerging in-context learning LLM-based detection. Our analysis highlights the limitations of open-source methods for real-world frustration detection, while demonstrating the superior performance of the LLM-based approach, achieving a 16\% relative improvement in F1 score on an internal benchmark. Finally, we analyze advantages and limitations of our methods and provide an insight into user frustration detection task for industry practitioners.

What distinguishes conspiracy from critical narratives? A computational analysis of oppositional discourse

The current prevalence of conspiracy theories on the internet is a significant issue, tackled by many computational approaches. However, these approaches fail to recognize the relevance of distinguishing between texts which contain a conspiracy theory and texts which are simply critical and oppose mainstream narratives. Furthermore, little attention is usually paid to the role of inter-group conflict in oppositional narratives. We contribute by proposing a novel topic-agnostic annotation scheme that differentiates between conspiracies and critical texts, and that defines span-level categories of inter-group conflict. We also contribute with the multilingual XAI-DisInfodemics corpus (English and Spanish), which contains a high-quality annotation of Telegram messages related to COVID-19 (5,000 messages per language). We also demonstrate the feasibility of an NLP-based automatization by performing a range of experiments that yield strong baseline solutions. Finally, we perform an analysis which demonstrates that the promotion of intergroup conflict and the presence of violence and anger are key aspects to distinguish between the two types of oppositional narratives, i.e., conspiracy vs. critical.

RoCode: A Dataset for Measuring Code Intelligence from Problem Definitions in Romanian

Recently, large language models (LLMs) have become increasingly powerful and have become capable of solving a plethora of tasks through proper instructions in natural language. However, the vast majority of testing suites assume that the instructions are written in English, the de facto prompting language. Code intelligence and problem solving still remain a difficult task, even for the most advanced LLMs. Currently, there are no datasets to measure the generalization power for code-generation models in a language other than English. In this work, we present RoCode, a competitive programming dataset, consisting of 2,642 problems written in Romanian, 11k solutions in C, C++ and Python and comprehensive testing suites for each problem. The purpose of RoCode is to provide a benchmark for evaluating the code intelligence of language models trained on Romanian / multilingual text as well as a fine-tuning set for pretrained Romanian models. Through our results and review of related works, we argue for the need to develop code models for languages other than English.

Reading Between the Frames: Multi-Modal Depression Detection in Videos from Non-Verbal Cues

Depression, a prominent contributor to global disability, affects a substantial portion of the population. Efforts to detect depression from social media texts have been prevalent, yet only a few works explored depression detection from user-generated video content. In this work, we address this research gap by proposing a simple and flexible multi-modal temporal model capable of discerning non-verbal depression cues from diverse modalities in noisy, real-world videos. We show that, for in-the-wild videos, using additional high-level non-verbal cues is crucial to achieving good performance, and we extracted and processed audio speech embeddings, face emotion embeddings, face, body and hand landmarks, and gaze and blinking information. Through extensive experiments, we show that our model achieves state-of-the-art results on three key benchmark datasets for depression detection from video by a substantial margin. Our code is publicly available on GitHub.

Toxic language detection: a systematic survey of Arabic datasets

This paper offers a comprehensive survey of Arabic datasets focused on online toxic language. We systematically gathered a total of 49 available datasets and their corresponding papers and conducted a thorough analysis, considering 16 criteria across three primary dimensions: content, annotation process, and reusability. This analysis enabled us to identify existing gaps and make recommendations for future research works.

Vicinal Risk Minimization for Few-Shot Cross-lingual Transfer in Abusive Language Detection

Cross-lingual transfer learning from high-resource to medium and low-resource languages has shown encouraging results. However, the scarcity of resources in target languages remains a challenge. In this work, we resort to data augmentation and continual pre-training for domain adaptation to improve cross-lingual abusive language detection. For data augmentation, we analyze two existing techniques based on vicinal risk minimization and propose MIXAG, a novel data augmentation method which interpolates pairs of instances based on the angle of their representations. Our experiments involve seven languages typologically distinct from English and three different domains. The results reveal that the data augmentation strategies can enhance few-shot cross-lingual abusive language detection. Specifically, we observe that consistently in all target languages, MIXAG improves significantly in multidomain and multilingual environments. Finally, we show through an error analysis how the domain adaptation can favour the class of abusive texts (reducing false negatives), but at the same time, declines the precision of the abusive language detection model.

Overview of AuTexTification at IberLEF 2023: Detection and Attribution of Machine-Generated Text in Multiple Domains

This paper presents the overview of the AuTexTification shared task as part of the IberLEF 2023 Workshop in Iberian Languages Evaluation Forum, within the framework of the SEPLN 2023 conference. AuTexTification consists of two subtasks: for Subtask 1, participants had to determine whether a text is human-authored or has been generated by a large language model. For Subtask 2, participants had to attribute a machine-generated text to one of six different text generation models. Our AuTexTification 2023 dataset contains more than 160.000 texts across two languages (English and Spanish) and five domains (tweets, reviews, news, legal, and how-to articles). A total of 114 teams signed up to participate, of which 36 sent 175 runs, and 20 of them sent their working notes. In this overview, we present the AuTexTification dataset and task, the submitted participating systems, and the results.

Mitigating Negative Transfer with Task Awareness for Sexism, Hate Speech, and Toxic Language Detection

This paper proposes a novelty approach to mitigate the negative transfer problem. In the field of machine learning, the common strategy is to apply the Single-Task Learning approach in order to train a supervised model to solve a specific task. Training a robust model requires a lot of data and a significant amount of computational resources, making this solution unfeasible in cases where data are unavailable or expensive to gather. Therefore another solution, based on the sharing of information between tasks, has been developed: Multi-Task Learning (MTL). Despite the recent developments regarding MTL, the problem of negative transfer has still to be solved. Negative transfer is a phenomenon that occurs when noisy information is shared between tasks, resulting in a drop in performance. This paper proposes a new approach to mitigate the negative transfer problem based on the task awareness concept. The proposed approach results in diminishing the negative transfer together with an improvement of performance over classic MTL solution. Moreover, the proposed approach has been implemented in two unified architectures to detect Sexism, Hate Speech, and Toxic Language in text comments. The proposed architectures set a new state-of-the-art both in EXIST-2021 and HatEval-2019 benchmarks.

Transformers and Ensemble methods: A solution for Hate Speech Detection in Arabic languages

This paper describes our participation in the shared task of hate speech detection, which is one of the subtasks of the CERIST NLP Challenge 2022. Our experiments evaluate the performance of six transformer models and their combination using 2 ensemble approaches. The best results on the training set, in a five-fold cross validation scenario, were obtained by using the ensemble approach based on the majority vote. The evaluation of this approach on the test set resulted in an F1-score of 0.60 and an Accuracy of 0.86.

Multilingual Detection of Check-Worthy Claims using World Languages and Adapter Fusion

Check-worthiness detection is the task of identifying claims, worthy to be investigated by fact-checkers. Resource scarcity for non-world languages and model learning costs remain major challenges for the creation of models supporting multilingual check-worthiness detection. This paper proposes cross-training adapters on a subset of world languages, combined by adapter fusion, to detect claims emerging globally in multiple languages. (1) With a vast number of annotators available for world languages and the storage-efficient adapter models, this approach is more cost efficient. Models can be updated more frequently and thus stay up-to-date. (2) Adapter fusion provides insights and allows for interpretation regarding the influence of each adapter model on a particular language. The proposed solution often outperformed the top multilingual approaches in our benchmark tasks.