QA-TOOLBOX: Conversational Question-Answering for process task guidance in manufacturing

In this work we explore utilizing LLMs for data augmentation for manufacturing task guidance system. The dataset consists of representative samples of interactions with technicians working in an advanced manufacturing setting. The purpose of this work to explore the task, data augmentation for the supported tasks and evaluating the performance of the existing LLMs. We observe that that task is complex requiring understanding from procedure specification documents, actions and objects sequenced temporally. The dataset consists of 200,000+ question/answer pairs that refer to the spec document and are grounded in narrations and/or video demonstrations. We compared the performance of several popular open-sourced LLMs by developing a baseline using each LLM and then compared the responses in a reference-free setting using LLM-as-a-judge and compared the ratings with crowd-workers whilst validating the ratings with experts.

Decoding Biases: Automated Methods and LLM Judges for Gender Bias Detection in Language Models

Large Language Models (LLMs) have excelled at language understanding and generating human-level text. However, even with supervised training and human alignment, these LLMs are susceptible to adversarial attacks where malicious users can prompt the model to generate undesirable text. LLMs also inherently encode potential biases that can cause various harmful effects during interactions. Bias evaluation metrics lack standards as well as consensus and existing methods often rely on human-generated templates and annotations which are expensive and labor intensive. In this work, we train models to automatically create adversarial prompts to elicit biased responses from target LLMs. We present LLM- based bias evaluation metrics and also analyze several existing automatic evaluation methods and metrics. We analyze the various nuances of model responses, identify the strengths and weaknesses of model families, and assess where evaluation methods fall short. We compare these metrics to human evaluation and validate that the LLM-as-a-Judge metric aligns with human judgement on bias in response generation.

Introducing v0.5 of the AI Safety Benchmark from MLCommons

This paper introduces v0.5 of the AI Safety Benchmark, which has been created by the MLCommons AI Safety Working Group. The AI Safety Benchmark has been designed to assess the safety risks of AI systems that use chat-tuned language models. We introduce a principled approach to specifying and constructing the benchmark, which for v0.5 covers only a single use case (an adult chatting to a general-purpose assistant in English), and a limited set of personas (i.e., typical users, malicious users, and vulnerable users). We created a new taxonomy of 13 hazard categories, of which 7 have tests in the v0.5 benchmark. We plan to release version 1.0 of the AI Safety Benchmark by the end of 2024. The v1.0 benchmark will provide meaningful insights into the safety of AI systems. However, the v0.5 benchmark should not be used to assess the safety of AI systems. We have sought to fully document the limitations, flaws, and challenges of v0.5. This release of v0.5 of the AI Safety Benchmark includes (1) a principled approach to specifying and constructing the benchmark, which comprises use cases, types of systems under test (SUTs), language and context, personas, tests, and test items; (2) a taxonomy of 13 hazard categories with definitions and subcategories; (3) tests for seven of the hazard categories, each comprising a unique set of test items, i.e., prompts. There are 43,090 test items in total, which we created with templates; (4) a grading system for AI systems against the benchmark; (5) an openly available platform, and downloadable tool, called ModelBench that can be used to evaluate the safety of AI systems on the benchmark; (6) an example evaluation report which benchmarks the performance of over a dozen openly available chat-tuned language models; (7) a test specification for the benchmark.

Zero-shot Conversational Summarization Evaluations with small Large Language Models

Large Language Models (LLMs) exhibit powerful summarization abilities. However, their capabilities on conversational summarization remains under explored. In this work we evaluate LLMs (approx. 10 billion parameters) on conversational summarization and showcase their performance on various prompts. We show that the summaries generated by models depend on the instructions and the performance of LLMs vary with different instructions sometimes resulting steep drop in ROUGE scores if prompts are not selected carefully. We also evaluate the models with human evaluations and discuss the limitations of the models on conversational summarization

Learning from Red Teaming: Gender Bias Provocation and Mitigation in Large Language Models

Recently, researchers have made considerable improvements in dialogue systems with the progress of large language models (LLMs) such as ChatGPT and GPT-4. These LLM-based chatbots encode the potential biases while retaining disparities that can harm humans during interactions. The traditional biases investigation methods often rely on human-written test cases. However, these test cases are usually expensive and limited. In this work, we propose a first-of-its-kind method that automatically generates test cases to detect LLMs' potential gender bias. We apply our method to three well-known LLMs and find that the generated test cases effectively identify the presence of biases. To address the biases identified, we propose a mitigation strategy that uses the generated test cases as demonstrations for in-context learning to circumvent the need for parameter fine-tuning. The experimental results show that LLMs generate fairer responses with the proposed approach.

Inspecting Spoken Language Understanding from Kids for Basic Math Learning at Home

Enriching the quality of early childhood education with interactive math learning at home systems, empowered by recent advances in conversational AI technologies, is slowly becoming a reality. With this motivation, we implement a multimodal dialogue system to support play-based learning experiences at home, guiding kids to master basic math concepts. This work explores Spoken Language Understanding (SLU) pipeline within a task-oriented dialogue system developed for Kid Space, with cascading Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) components evaluated on our home deployment data with kids going through gamified math learning activities. We validate the advantages of a multi-task architecture for NLU and experiment with a diverse set of pretrained language representations for Intent Recognition and Entity Extraction tasks in the math learning domain. To recognize kids' speech in realistic home environments, we investigate several ASR systems, including the commercial Google Cloud and the latest open-source Whisper solutions with varying model sizes. We evaluate the SLU pipeline by testing our best-performing NLU models on noisy ASR output to inspect the challenges of understanding children for math learning in authentic homes.

Sample Efficient Multimodal Semantic Augmentation for Incremental Summarization

In this work, we develop a prompting approach for incremental summarization of task videos. We develop a sample-efficient few-shot approach for extracting semantic concepts as an intermediate step. We leverage an existing model for extracting the concepts from the images and extend it to videos and introduce a clustering and querying approach for sample efficiency, motivated by the recent advances in perceiver-based architectures. Our work provides further evidence that an approach with richer input context with relevant entities and actions from the videos and using these as prompts could enhance the summaries generated by the model. We show the results on a relevant dataset and discuss possible directions for the work.

Position Matters! Empirical Study of Order Effect in Knowledge-grounded Dialogue

With the power of large pretrained language models, various research works have integrated knowledge into dialogue systems. The traditional techniques treat knowledge as part of the input sequence for the dialogue system, prepending a set of knowledge statements in front of dialogue history. However, such a mechanism forces knowledge sets to be concatenated in an ordered manner, making models implicitly pay imbalanced attention to the sets during training. In this paper, we first investigate how the order of the knowledge set can influence autoregressive dialogue systems' responses. We conduct experiments on two commonly used dialogue datasets with two types of transformer-based models and find that models view the input knowledge unequally. To this end, we propose a simple and novel technique to alleviate the order effect by modifying the position embeddings of knowledge input in these models. With the proposed position embedding method, the experimental results show that each knowledge statement is uniformly considered to generate responses.

General Framework for Self-Supervised Model Priming for Parameter-Efficient Fine-tuning

Parameter-efficient methods (like Prompt or Adapters) for adapting pre-trained language models to downstream tasks have been popular recently. However, hindrances still prevent these methods from reaching their full potential. For example, two significant challenges are few-shot adaptation and cross-task generalization ability. To tackle these issues, we propose a general framework to enhance the few-shot adaptation and cross-domain generalization ability of parameter-efficient methods. In our framework, we prime the self-supervised model for parameter-efficient methods to rapidly adapt to various downstream few-shot tasks. To evaluate the authentic generalization ability of these parameter-efficient methods, we conduct experiments on a few-shot cross-domain benchmark containing 160 diverse NLP tasks. The experiment result reveals that priming by tuning PLM only with extra training tasks leads to the best performance. Also, we perform a comprehensive analysis of various parameter-efficient methods under few-shot cross-domain scenarios.

End-to-End Evaluation of a Spoken Dialogue System for Learning Basic Mathematics

The advances in language-based Artificial Intelligence (AI) technologies applied to build educational applications can present AI for social-good opportunities with a broader positive impact. Across many disciplines, enhancing the quality of mathematics education is crucial in building critical thinking and problem-solving skills at younger ages. Conversational AI systems have started maturing to a point where they could play a significant role in helping students learn fundamental math concepts. This work presents a task-oriented Spoken Dialogue System (SDS) built to support play-based learning of basic math concepts for early childhood education. The system has been evaluated via real-world deployments at school while the students are practicing early math concepts with multimodal interactions. We discuss our efforts to improve the SDS pipeline built for math learning, for which we explore utilizing MathBERT representations for potential enhancement to the Natural Language Understanding (NLU) module. We perform an end-to-end evaluation using real-world deployment outputs from the Automatic Speech Recognition (ASR), Intent Recognition, and Dialogue Manager (DM) components to understand how error propagation affects the overall performance in real-world scenarios.