QA-TOOLBOX: Conversational Question-Answering for process task guidance in manufacturing

In this work we explore utilizing LLMs for data augmentation for manufacturing task guidance system. The dataset consists of representative samples of interactions with technicians working in an advanced manufacturing setting. The purpose of this work to explore the task, data augmentation for the supported tasks and evaluating the performance of the existing LLMs. We observe that that task is complex requiring understanding from procedure specification documents, actions and objects sequenced temporally. The dataset consists of 200,000+ question/answer pairs that refer to the spec document and are grounded in narrations and/or video demonstrations. We compared the performance of several popular open-sourced LLMs by developing a baseline using each LLM and then compared the responses in a reference-free setting using LLM-as-a-judge and compared the ratings with crowd-workers whilst validating the ratings with experts.

Decoding Biases: Automated Methods and LLM Judges for Gender Bias Detection in Language Models

Large Language Models (LLMs) have excelled at language understanding and generating human-level text. However, even with supervised training and human alignment, these LLMs are susceptible to adversarial attacks where malicious users can prompt the model to generate undesirable text. LLMs also inherently encode potential biases that can cause various harmful effects during interactions. Bias evaluation metrics lack standards as well as consensus and existing methods often rely on human-generated templates and annotations which are expensive and labor intensive. In this work, we train models to automatically create adversarial prompts to elicit biased responses from target LLMs. We present LLM- based bias evaluation metrics and also analyze several existing automatic evaluation methods and metrics. We analyze the various nuances of model responses, identify the strengths and weaknesses of model families, and assess where evaluation methods fall short. We compare these metrics to human evaluation and validate that the LLM-as-a-Judge metric aligns with human judgement on bias in response generation.

Introducing v0.5 of the AI Safety Benchmark from MLCommons

This paper introduces v0.5 of the AI Safety Benchmark, which has been created by the MLCommons AI Safety Working Group. The AI Safety Benchmark has been designed to assess the safety risks of AI systems that use chat-tuned language models. We introduce a principled approach to specifying and constructing the benchmark, which for v0.5 covers only a single use case (an adult chatting to a general-purpose assistant in English), and a limited set of personas (i.e., typical users, malicious users, and vulnerable users). We created a new taxonomy of 13 hazard categories, of which 7 have tests in the v0.5 benchmark. We plan to release version 1.0 of the AI Safety Benchmark by the end of 2024. The v1.0 benchmark will provide meaningful insights into the safety of AI systems. However, the v0.5 benchmark should not be used to assess the safety of AI systems. We have sought to fully document the limitations, flaws, and challenges of v0.5. This release of v0.5 of the AI Safety Benchmark includes (1) a principled approach to specifying and constructing the benchmark, which comprises use cases, types of systems under test (SUTs), language and context, personas, tests, and test items; (2) a taxonomy of 13 hazard categories with definitions and subcategories; (3) tests for seven of the hazard categories, each comprising a unique set of test items, i.e., prompts. There are 43,090 test items in total, which we created with templates; (4) a grading system for AI systems against the benchmark; (5) an openly available platform, and downloadable tool, called ModelBench that can be used to evaluate the safety of AI systems on the benchmark; (6) an example evaluation report which benchmarks the performance of over a dozen openly available chat-tuned language models; (7) a test specification for the benchmark.

Zero-shot Conversational Summarization Evaluations with small Large Language Models

Large Language Models (LLMs) exhibit powerful summarization abilities. However, their capabilities on conversational summarization remains under explored. In this work we evaluate LLMs (approx. 10 billion parameters) on conversational summarization and showcase their performance on various prompts. We show that the summaries generated by models depend on the instructions and the performance of LLMs vary with different instructions sometimes resulting steep drop in ROUGE scores if prompts are not selected carefully. We also evaluate the models with human evaluations and discuss the limitations of the models on conversational summarization

Inspecting Spoken Language Understanding from Kids for Basic Math Learning at Home

Enriching the quality of early childhood education with interactive math learning at home systems, empowered by recent advances in conversational AI technologies, is slowly becoming a reality. With this motivation, we implement a multimodal dialogue system to support play-based learning experiences at home, guiding kids to master basic math concepts. This work explores Spoken Language Understanding (SLU) pipeline within a task-oriented dialogue system developed for Kid Space, with cascading Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) components evaluated on our home deployment data with kids going through gamified math learning activities. We validate the advantages of a multi-task architecture for NLU and experiment with a diverse set of pretrained language representations for Intent Recognition and Entity Extraction tasks in the math learning domain. To recognize kids' speech in realistic home environments, we investigate several ASR systems, including the commercial Google Cloud and the latest open-source Whisper solutions with varying model sizes. We evaluate the SLU pipeline by testing our best-performing NLU models on noisy ASR output to inspect the challenges of understanding children for math learning in authentic homes.

Position Matters! Empirical Study of Order Effect in Knowledge-grounded Dialogue

With the power of large pretrained language models, various research works have integrated knowledge into dialogue systems. The traditional techniques treat knowledge as part of the input sequence for the dialogue system, prepending a set of knowledge statements in front of dialogue history. However, such a mechanism forces knowledge sets to be concatenated in an ordered manner, making models implicitly pay imbalanced attention to the sets during training. In this paper, we first investigate how the order of the knowledge set can influence autoregressive dialogue systems' responses. We conduct experiments on two commonly used dialogue datasets with two types of transformer-based models and find that models view the input knowledge unequally. To this end, we propose a simple and novel technique to alleviate the order effect by modifying the position embeddings of knowledge input in these models. With the proposed position embedding method, the experimental results show that each knowledge statement is uniformly considered to generate responses.

End-to-End Evaluation of a Spoken Dialogue System for Learning Basic Mathematics

The advances in language-based Artificial Intelligence (AI) technologies applied to build educational applications can present AI for social-good opportunities with a broader positive impact. Across many disciplines, enhancing the quality of mathematics education is crucial in building critical thinking and problem-solving skills at younger ages. Conversational AI systems have started maturing to a point where they could play a significant role in helping students learn fundamental math concepts. This work presents a task-oriented Spoken Dialogue System (SDS) built to support play-based learning of basic math concepts for early childhood education. The system has been evaluated via real-world deployments at school while the students are practicing early math concepts with multimodal interactions. We discuss our efforts to improve the SDS pipeline built for math learning, for which we explore utilizing MathBERT representations for potential enhancement to the Natural Language Understanding (NLU) module. We perform an end-to-end evaluation using real-world deployment outputs from the Automatic Speech Recognition (ASR), Intent Recognition, and Dialogue Manager (DM) components to understand how error propagation affects the overall performance in real-world scenarios.

Human in the loop approaches in multi-modal conversational task guidance system development

Development of task guidance systems for aiding humans in a situated task remains a challenging problem. The role of search (information retrieval) and conversational systems for task guidance has immense potential to help the task performers achieve various goals. However, there are several technical challenges that need to be addressed to deliver such conversational systems, where common supervised approaches fail to deliver the expected results in terms of overall performance, user experience and adaptation to realistic conditions. In this preliminary work we first highlight some of the challenges involved during the development of such systems. We then provide an overview of existing datasets available and highlight their limitations. We finally develop a model-in-the-loop wizard-of-oz based data collection tool and perform a pilot experiment.

NLU for Game-based Learning in Real: Initial Evaluations

Intelligent systems designed for play-based interactions should be contextually aware of the users and their surroundings. Spoken Dialogue Systems (SDS) are critical for these interactive agents to carry out effective goal-oriented communication with users in real-time. For the real-world (i.e., in-the-wild) deployment of such conversational agents, improving the Natural Language Understanding (NLU) module of the goal-oriented SDS pipeline is crucial, especially with limited task-specific datasets. This study explores the potential benefits of a recently proposed transformer-based multi-task NLU architecture, mainly to perform Intent Recognition on small-size domain-specific educational game datasets. The evaluation datasets were collected from children practicing basic math concepts via play-based interactions in game-based learning settings. We investigate the NLU performances on the initial proof-of-concept game datasets versus the real-world deployment datasets and observe anticipated performance drops in-the-wild. We have shown that compared to the more straightforward baseline approaches, Dual Intent and Entity Transformer (DIET) architecture is robust enough to handle real-world data to a large extent for the Intent Recognition task on these domain-specific in-the-wild game datasets.

Intuitive and Efficient Human-robot Collaboration via Real-time Approximate Bayesian Inference

The combination of collaborative robots and end-to-end AI, promises flexible automation of human tasks in factories and warehouses. However, such promise seems a few breakthroughs away. In the meantime, humans and cobots will collaborate helping each other. For these collaborations to be effective and safe, robots need to model, predict and exploit human's intents for responsive decision making processes. Approximate Bayesian Computation (ABC) is an analysis-by-synthesis approach to perform probabilistic predictions upon uncertain quantities. ABC includes priors conveniently, leverages sampling algorithms for inference and is flexible to benefit from complex models, e.g. via simulators. However, ABC is known to be computationally too intensive to run at interactive frame rates required for effective human-robot collaboration tasks. In this paper, we formulate human reaching intent prediction as an ABC problem and describe two key performance innovations which allow computations at interactive rates. Our real-world experiments with a collaborative robot set-up, demonstrate the viability of our proposed approach. Experimental evaluations convey the advantages and value of human intent prediction for packing cooperative tasks. Qualitative results show how anticipating human's reaching intent improves human-robot collaboration without compromising safety. Quantitative task fluency metrics confirm the qualitative claims.