Contextualized Counterspeech: Strategies for Adaptation, Personalization, and Evaluation

AI-generated counterspeech offers a promising and scalable strategy to curb online toxicity through direct replies that promote civil discourse. However, current counterspeech is one-size-fits-all, lacking adaptation to the moderation context and the users involved. We propose and evaluate multiple strategies for generating tailored counterspeech that is adapted to the moderation context and personalized for the moderated user. We instruct an LLaMA2-13B model to generate counterspeech, experimenting with various configurations based on different contextual information and fine-tuning strategies. We identify the configurations that generate persuasive counterspeech through a combination of quantitative indicators and human evaluations collected via a pre-registered mixed-design crowdsourcing experiment. Results show that contextualized counterspeech can significantly outperform state-of-the-art generic counterspeech in adequacy and persuasiveness, without compromising other characteristics. Our findings also reveal a poor correlation between quantitative indicators and human evaluations, suggesting that these methods assess different aspects and highlighting the need for nuanced evaluation methodologies. The effectiveness of contextualized AI-generated counterspeech and the divergence between human and algorithmic evaluations underscore the importance of increased human-AI collaboration in content moderation.

Leveraging Large Language Models for Mobile App Review Feature Extraction

Mobile app review analysis presents unique challenges due to the low quality, subjective bias, and noisy content of user-generated documents. Extracting features from these reviews is essential for tasks such as feature prioritization and sentiment analysis, but it remains a challenging task. Meanwhile, encoder-only models based on the Transformer architecture have shown promising results for classification and information extraction tasks for multiple software engineering processes. This study explores the hypothesis that encoder-only large language models can enhance feature extraction from mobile app reviews. By leveraging crowdsourced annotations from an industrial context, we redefine feature extraction as a supervised token classification task. Our approach includes extending the pre-training of these models with a large corpus of user reviews to improve contextual understanding and employing instance selection techniques to optimize model fine-tuning. Empirical evaluations demonstrate that this method improves the precision and recall of extracted features and enhances performance efficiency. Key contributions include a novel approach to feature extraction, annotated datasets, extended pre-trained models, and an instance selection mechanism for cost-effective fine-tuning. This research provides practical methods and empirical evidence in applying large language models to natural language processing tasks within mobile app reviews, offering improved performance in feature extraction.

Linguistic Knowledge Can Enhance Encoder-Decoder Models (If You Let It)

In this paper, we explore the impact of augmenting pre-trained Encoder-Decoder models, specifically T5, with linguistic knowledge for the prediction of a target task. In particular, we investigate whether fine-tuning a T5 model on an intermediate task that predicts structural linguistic properties of sentences modifies its performance in the target task of predicting sentence-level complexity. Our study encompasses diverse experiments conducted on Italian and English datasets, employing both monolingual and multilingual T5 models at various sizes. Results obtained for both languages and in cross-lingual configurations show that linguistically motivated intermediate fine-tuning has generally a positive impact on target task performance, especially when applied to smaller models and in scenarios with limited data availability.

A dissemination workshop for introducing young Italian students to NLP

We describe and make available the game-based material developed for a laboratory run at several Italian science festivals to popularize NLP among young students.

Teaching NLP with Bracelets and Restaurant Menus: An Interactive Workshop for Italian Students

Although Natural Language Processing (NLP) is at the core of many tools young people use in their everyday life, high school curricula (in Italy) do not include any computational linguistics education. This lack of exposure makes the use of such tools less responsible than it could be and makes choosing computational linguistics as a university degree unlikely. To raise awareness, curiosity, and longer-term interest in young people, we have developed an interactive workshop designed to illustrate the basic principles of NLP and computational linguistics to high school Italian students aged between 13 and 18 years. The workshop takes the form of a game in which participants play the role of machines needing to solve some of the most common problems a computer faces in understanding language: from voice recognition to Markov chains to syntactic parsing. Participants are guided through the workshop with the help of instructors, who present the activities and explain core concepts from computational linguistics. The workshop was presented at numerous outlets in Italy between 2019 and 2021, both face-to-face and online.

Linguistic Profiling of a Neural Language Model

In this paper we investigate the linguistic knowledge learned by a Neural Language Model (NLM) before and after a fine-tuning process and how this knowledge affects its predictions during several classification problems. We use a wide set of probing tasks, each of which corresponds to a distinct sentence-level feature extracted from different levels of linguistic annotation. We show that BERT is able to encode a wide range of linguistic characteristics, but it tends to lose this information when trained on specific downstream tasks. We also find that BERT's capacity to encode different kind of linguistic properties has a positive influence on its predictions: the more it stores readable linguistic information, the higher will be its capacity of predicting the correct label.