Large Language Models as User-Agents for Evaluating Task-Oriented-Dialogue Systems

Traditionally, offline datasets have been used to evaluate task-oriented dialogue (TOD) models. These datasets lack context awareness, making them suboptimal benchmarks for conversational systems. In contrast, user-agents, which are context-aware, can simulate the variability and unpredictability of human conversations, making them better alternatives as evaluators. Prior research has utilized large language models (LLMs) to develop user-agents. Our work builds upon this by using LLMs to create user-agents for the evaluation of TOD systems. This involves prompting an LLM, using in-context examples as guidance, and tracking the user-goal state. Our evaluation of diversity and task completion metrics for the user-agents shows improved performance with the use of better prompts. Additionally, we propose methodologies for the automatic evaluation of TOD models within this dynamic framework.

Establishing Knowledge Preference in Language Models

Language models are known to encode a great amount of factual knowledge through pretraining. However, such knowledge might be insufficient to cater to user requests, requiring the model to integrate external knowledge sources and adhere to user-provided specifications. When answering questions about ongoing events, the model should use recent news articles to update its response; when asked to provide recommendations, the model should prioritize user specifications over retrieved product reviews; when some facts are edited in the model, the updated facts should override all prior knowledge learned by the model even if they are conflicting. In all of the cases above, the model faces a decision between its own parametric knowledge, (retrieved) contextual knowledge, and user instruction knowledge. In this paper, we (1) unify such settings into the problem of knowledge preference and define a three-level preference hierarchy over these knowledge sources; (2) compile a collection of existing datasets IfQA, MQuAKE, and MRQA covering a combination of settings (with/without user specifications, with/without context documents) to systematically evaluate how well models obey the intended knowledge preference; and (3) propose a dataset synthesis method that composes diverse question-answer pairs with user assumptions and related context to directly fine-tune LMs for instilling the hierarchy of knowledge. We demonstrate that a 7B model, fine-tuned on only a few thousand examples automatically generated by our proposed method, effectively achieves superior performance (more than 18% improvement across all evaluation benchmarks) in adhering to the desired knowledge preference hierarchy.

Automated Construction of Theme-specific Knowledge Graphs

Despite widespread applications of knowledge graphs (KGs) in various tasks such as question answering and intelligent conversational systems, existing KGs face two major challenges: information granularity and deficiency in timeliness. These hinder considerably the retrieval and analysis of in-context, fine-grained, and up-to-date knowledge from KGs, particularly in highly specialized themes (e.g., specialized scientific research) and rapidly evolving contexts (e.g., breaking news or disaster tracking). To tackle such challenges, we propose a theme-specific knowledge graph (i.e., ThemeKG), a KG constructed from a theme-specific corpus, and design an unsupervised framework for ThemeKG construction (named TKGCon). The framework takes raw theme-specific corpus and generates a high-quality KG that includes salient entities and relations under the theme. Specifically, we start with an entity ontology of the theme from Wikipedia, based on which we then generate candidate relations by Large Language Models (LLMs) to construct a relation ontology. To parse the documents from the theme corpus, we first map the extracted entity pairs to the ontology and retrieve the candidate relations. Finally, we incorporate the context and ontology to consolidate the relations for entity pairs. We observe that directly prompting GPT-4 for theme-specific KG leads to inaccurate entities (such as "two main types" as one entity in the query result) and unclear (such as "is", "has") or wrong relations (such as "have due to", "to start"). In contrast, by constructing the theme-specific KG step by step, our model outperforms GPT-4 and could consistently identify accurate entities and relations. Experimental results also show that our framework excels in evaluations compared with various KG construction baselines.

Grasping the Essentials: Tailoring Large Language Models for Zero-Shot Relation Extraction

Relation extraction (RE), a crucial task in NLP, aims to identify semantic relationships between entities mentioned in texts. Despite significant advancements in this field, existing models typically rely on extensive annotated data for training, which can be both costly and time-consuming to acquire. Moreover, these models often struggle to adapt to new or unseen relationships. In contrast, few-shot learning settings, which aim to reduce annotation requirements, may offer incomplete and biased supervision for understanding target relation semantics, leading to degraded and unstable performance. To provide the model with accurate and explicit descriptions of the relations types and meanwhile minimize the annotation requirements, we study the definition only zero-shot RE setting where only relation definitions expressed in natural language are used to train a RE model. Motivated by the strong synthetic data generation power of LLMs, we propose a framework REPaL which consists of three stages: (1) We utilize LLMs to generate initial seed instances based on relation definitions and an unlabeled corpora. (2) We fine-tune a bidirectional Small Language Model (SLM) using these initial seeds to learn the relations for the target domain. (3) We enhance pattern coverage and mitigate bias resulting from the limited number of initial seeds by incorporating feedback acquired from SLM's predictions on unlabeled corpora. To accomplish this, we leverage the multi-turn conversation ability of LLMs to generate new instances in follow-up dialogues. Experiments on two datasets show REPaL achieves better zero-shot performance with large margins over baseline methods.

Towards End-to-End Open Conversational Machine Reading

In open-retrieval conversational machine reading (OR-CMR) task, machines are required to do multi-turn question answering given dialogue history and a textual knowledge base. Existing works generally utilize two independent modules to approach this problem's two successive sub-tasks: first with a hard-label decision making and second with a question generation aided by various entailment reasoning methods. Such usual cascaded modeling is vulnerable to error propagation and prevents the two sub-tasks from being consistently optimized. In this work, we instead model OR-CMR as a unified text-to-text task in a fully end-to-end style. Experiments on the OR-ShARC dataset show the effectiveness of our proposed end-to-end framework on both sub-tasks by a large margin, achieving new state-of-the-art results. Further ablation studies support that our framework can generalize to different backbone models.