Human-centered explanation does not fit all: The interplay of sociotechnical, cognitive, and individual factors in the effect AI explanations in algorithmic decision-making

Recent XAI studies have investigated what constitutes a \textit{good} explanation in AI-assisted decision-making. Despite the widely accepted human-friendly properties of explanations, such as contrastive and selective, existing studies have yielded inconsistent findings. To address these gaps, our study focuses on the cognitive dimensions of explanation evaluation, by evaluating six explanations with different contrastive strategies and information selectivity and scrutinizing factors behind their valuation process. Our analysis results find that contrastive explanations are not the most preferable or understandable in general; Rather, different contrastive and selective explanations were appreciated to a different extent based on who they are, when, how, and what to explain -- with different level of cognitive load and engagement and sociotechnical contexts. Given these findings, we call for a nuanced view of explanation strategies, with implications for designing AI interfaces to accommodate individual and contextual differences in AI-assisted decision-making.

Better Slow than Sorry: Introducing Positive Friction for Reliable Dialogue Systems

While theories of discourse and cognitive science have long recognized the value of unhurried pacing, recent dialogue research tends to minimize friction in conversational systems. Yet, frictionless dialogue risks fostering uncritical reliance on AI outputs, which can obscure implicit assumptions and lead to unintended consequences. To meet this challenge, we propose integrating positive friction into conversational AI, which promotes user reflection on goals, critical thinking on system response, and subsequent re-conditioning of AI systems. We hypothesize systems can improve goal alignment, modeling of user mental states, and task success by deliberately slowing down conversations in strategic moments to ask questions, reveal assumptions, or pause. We present an ontology of positive friction and collect expert human annotations on multi-domain and embodied goal-oriented corpora. Experiments on these corpora, along with simulated interactions using state-of-the-art systems, suggest incorporating friction not only fosters accountable decision-making, but also enhances machine understanding of user beliefs and goals, and increases task success rates.

Contextual ASR Error Handling with LLMs Augmentation for Goal-Oriented Conversational AI

General-purpose automatic speech recognition (ASR) systems do not always perform well in goal-oriented dialogue. Existing ASR correction methods rely on prior user data or named entities. We extend correction to tasks that have no prior user data and exhibit linguistic flexibility such as lexical and syntactic variations. We propose a novel context augmentation with a large language model and a ranking strategy that incorporates contextual information from the dialogue states of a goal-oriented conversational AI and its tasks. Our method ranks (1) n-best ASR hypotheses by their lexical and semantic similarity with context and (2) context by phonetic correspondence with ASR hypotheses. Evaluated in home improvement and cooking domains with real-world users, our method improves recall and F1 of correction by 34% and 16%, respectively, while maintaining precision and false positive rate. Users rated .8-1 point (out of 5) higher when our correction method worked properly, with no decrease due to false positives.

Fairness at Every Intersection: Uncovering and Mitigating Intersectional Biases in Multimodal Clinical Predictions

Biases in automated clinical decision-making using Electronic Healthcare Records (EHR) impose significant disparities in patient care and treatment outcomes. Conventional approaches have primarily focused on bias mitigation strategies stemming from single attributes, overlooking intersectional subgroups -- groups formed across various demographic intersections (such as race, gender, ethnicity, etc.). Rendering single-attribute mitigation strategies to intersectional subgroups becomes statistically irrelevant due to the varying distribution and bias patterns across these subgroups. The multimodal nature of EHR -- data from various sources such as combinations of text, time series, tabular, events, and images -- adds another layer of complexity as the influence on minority groups may fluctuate across modalities. In this paper, we take the initial steps to uncover potential intersectional biases in predictions by sourcing extensive multimodal datasets, MIMIC-Eye1 and MIMIC-IV ED, and propose mitigation at the intersectional subgroup level. We perform and benchmark downstream tasks and bias evaluation on the datasets by learning a unified text representation from multimodal sources, harnessing the enormous capabilities of the pre-trained clinical Language Models (LM), MedBERT, Clinical BERT, and Clinical BioBERT. Our findings indicate that the proposed sub-group-specific bias mitigation is robust across different datasets, subgroups, and embeddings, demonstrating effectiveness in addressing intersectional biases in multimodal settings.

Coherence-Driven Multimodal Safety Dialogue with Active Learning for Embodied Agents

When assisting people in daily tasks, robots need to accurately interpret visual cues and respond effectively in diverse safety-critical situations, such as sharp objects on the floor. In this context, we present M-CoDAL, a multimodal-dialogue system specifically designed for embodied agents to better understand and communicate in safety-critical situations. The system leverages discourse coherence relations to enhance its contextual understanding and communication abilities. To train this system, we introduce a novel clustering-based active learning mechanism that utilizes an external Large Language Model (LLM) to identify informative instances. Our approach is evaluated using a newly created multimodal dataset comprising 1K safety violations extracted from 2K Reddit images. These violations are annotated using a Large Multimodal Model (LMM) and verified by human annotators. Results with this dataset demonstrate that our approach improves resolution of safety situations, user sentiment, as well as safety of the conversation. Next, we deploy our dialogue system on a Hello Robot Stretch robot and conduct a within-subject user study with real-world participants. In the study, participants role-play two safety scenarios with different levels of severity with the robot and receive interventions from our model and a baseline system powered by OpenAI's ChatGPT. The study results corroborate and extend the findings from automated evaluation, showing that our proposed system is more persuasive and competent in a real-world embodied agent setting.

Generating Signed Language Instructions in Large-Scale Dialogue Systems

We introduce a goal-oriented conversational AI system enhanced with American Sign Language (ASL) instructions, presenting the first implementation of such a system on a worldwide multimodal conversational AI platform. Accessible through a touch-based interface, our system receives input from users and seamlessly generates ASL instructions by leveraging retrieval methods and cognitively based gloss translations. Central to our design is a sign translation module powered by Large Language Models, alongside a token-based video retrieval system for delivering instructional content from recipes and wikiHow guides. Our development process is deeply rooted in a commitment to community engagement, incorporating insights from the Deaf and Hard-of-Hearing community, as well as experts in cognitive and ASL learning sciences. The effectiveness of our signing instructions is validated by user feedback, achieving ratings on par with those of the system in its non-signing variant. Additionally, our system demonstrates exceptional performance in retrieval accuracy and text-generation quality, measured by metrics such as BERTScore. We have made our codebase and datasets publicly accessible at https://github.com/Merterm/signed-dialogue, and a demo of our signed instruction video retrieval system is available at https://huggingface.co/spaces/merterm/signed-instructions.

An Active Learning Framework for Inclusive Generation by Large Language Models

Ensuring that Large Language Models (LLMs) generate text representative of diverse sub-populations is essential, particularly when key concepts related to under-represented groups are scarce in the training data. We address this challenge with a novel clustering-based active learning framework, enhanced with knowledge distillation. The proposed framework transforms the intermediate outputs of the learner model, enabling effective active learning for generative tasks for the first time. Integration of clustering and knowledge distillation yields more representative models without prior knowledge of underlying data distribution and overbearing human efforts. We validate our approach in practice through case studies in counter-narration and style transfer. We construct two new datasets in tandem with model training, showing a performance improvement of 2%-10% over baseline models. Our results also show more consistent performance across various data subgroups and increased lexical diversity, underscoring our model's resilience to skewness in available data. Further, our results show that the data acquired via our approach improves the performance of secondary models not involved in the learning loop, showcasing practical utility of the framework.

Accounting for Sycophancy in Language Model Uncertainty Estimation

Effective human-machine collaboration requires machine learning models to externalize uncertainty, so users can reflect and intervene when necessary. For language models, these representations of uncertainty may be impacted by sycophancy bias: proclivity to agree with users, even if they are wrong. For instance, models may be over-confident in (incorrect) problem solutions suggested by a user. We study the relationship between sycophancy and uncertainty estimation for the first time. We propose a generalization of the definition of sycophancy bias to measure downstream impacts on uncertainty estimation, and also propose a new algorithm (SyRoUP) to account for sycophancy in the uncertainty estimation process. Unlike previous works on sycophancy, we study a broad array of user behaviors, varying both correctness and confidence of user suggestions to see how model answers (and their certainty) change. Our experiments across conversation forecasting and question-answering tasks show that user confidence plays a critical role in modulating the effects of sycophancy, and that SyRoUP can better predict these effects. From these results, we argue that externalizing both model and user uncertainty can help to mitigate the impacts of sycophancy bias.

Learning Multimodal Cues of Children's Uncertainty

Understanding uncertainty plays a critical role in achieving common ground (Clark et al.,1983). This is especially important for multimodal AI systems that collaborate with users to solve a problem or guide the user through a challenging concept. In this work, for the first time, we present a dataset annotated in collaboration with developmental and cognitive psychologists for the purpose of studying nonverbal cues of uncertainty. We then present an analysis of the data, studying different roles of uncertainty and its relationship with task difficulty and performance. Lastly, we present a multimodal machine learning model that can predict uncertainty given a real-time video clip of a participant, which we find improves upon a baseline multimodal transformer model. This work informs research on cognitive coordination between human-human and human-AI and has broad implications for gesture understanding and generation. The anonymized version of our data and code will be publicly available upon the completion of the required consent forms and data sheets.

Eliciting Uncertainty in Chain-of-Thought to Mitigate Bias against Forecasting Harmful User Behaviors

Conversation forecasting tasks a model with predicting the outcome of an unfolding conversation. For instance, it can be applied in social media moderation to predict harmful user behaviors before they occur, allowing for preventative interventions. While large language models (LLMs) have recently been proposed as an effective tool for conversation forecasting, it's unclear what biases they may have, especially against forecasting the (potentially harmful) outcomes we request them to predict during moderation. This paper explores to what extent model uncertainty can be used as a tool to mitigate potential biases. Specifically, we ask three primary research questions: 1) how does LLM forecasting accuracy change when we ask models to represent their uncertainty; 2) how does LLM bias change when we ask models to represent their uncertainty; 3) how can we use uncertainty representations to reduce or completely mitigate biases without many training data points. We address these questions for 5 open-source language models tested on 2 datasets designed to evaluate conversation forecasting for social media moderation.