ReSpAct: Harmonizing Reasoning, Speaking, and Acting Towards Building Large Language Model-Based Conversational AI Agents

Large language model (LLM)-based agents have been increasingly used to interact with external environments (e.g., games, APIs, etc.) and solve tasks. However, current frameworks do not enable these agents to work with users and interact with them to align on the details of their tasks and reach user-defined goals; instead, in ambiguous situations, these agents may make decisions based on assumptions. This work introduces ReSpAct (Reason, Speak, and Act), a novel framework that synergistically combines the essential skills for building task-oriented "conversational" agents. ReSpAct addresses this need for agents, expanding on the ReAct approach. The ReSpAct framework enables agents to interpret user instructions, reason about complex tasks, execute appropriate actions, and engage in dynamic dialogue to seek guidance, clarify ambiguities, understand user preferences, resolve problems, and use the intermediate feedback and responses of users to update their plans. We evaluated ReSpAct in environments supporting user interaction, such as task-oriented dialogue (MultiWOZ) and interactive decision-making (AlfWorld, WebShop). ReSpAct is flexible enough to incorporate dynamic user feedback and addresses prevalent issues like error propagation and agents getting stuck in reasoning loops. This results in more interpretable, human-like task-solving trajectories than relying solely on reasoning traces. In two interactive decision-making benchmarks, AlfWorld and WebShop, ReSpAct outperform the strong reasoning-only method ReAct by an absolute success rate of 6% and 4%, respectively. In the task-oriented dialogue benchmark MultiWOZ, ReSpAct improved Inform and Success scores by 5.5% and 3%, respectively.

From Context to Action: Analysis of the Impact of State Representation and Context on the Generalization of Multi-Turn Web Navigation Agents

Recent advancements in Large Language Model (LLM)-based frameworks have extended their capabilities to complex real-world applications, such as interactive web navigation. These systems, driven by user commands, navigate web browsers to complete tasks through multi-turn dialogues, offering both innovative opportunities and significant challenges. Despite the introduction of benchmarks for conversational web navigation, a detailed understanding of the key contextual components that influence the performance of these agents remains elusive. This study aims to fill this gap by analyzing the various contextual elements crucial to the functioning of web navigation agents. We investigate the optimization of context management, focusing on the influence of interaction history and web page representation. Our work highlights improved agent performance across out-of-distribution scenarios, including unseen websites, categories, and geographic locations through effective context management. These findings provide insights into the design and optimization of LLM-based agents, enabling more accurate and effective web navigation in real-world applications.

Simulating User Agents for Embodied Conversational-AI

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of situated human-robot dialogues to train and evaluate such agents is expensive, labor-intensive, and time-consuming. To address this challenge, we propose building a large language model (LLM)-based user agent that can simulate user behavior during interactions with an embodied agent in a virtual environment. Given a user goal (e.g., make breakfast), at each time step, the user agent may observe" the robot actions or speak" to either intervene with the robot or answer questions. Such a user agent assists in improving the scalability and efficiency of embodied dialogues dataset generation and is critical for enhancing and evaluating the robot's interaction and task completion ability, as well as for research in reinforcement learning using AI feedback. We evaluate our user agent's ability to generate human-like behaviors by comparing its simulated dialogues with the TEACh dataset. We perform three experiments: zero-shot prompting to predict dialogue acts, few-shot prompting, and fine-tuning on the TEACh training subset. Results show the LLM-based user agent achieves an F-measure of 42% with zero-shot prompting and 43.4% with few-shot prompting in mimicking human speaking behavior. Through fine-tuning, performance in deciding when to speak remained stable, while deciding what to say improved from 51.1% to 62.5%. These findings showcase the feasibility of the proposed approach for assessing and enhancing the effectiveness of robot task completion through natural language communication.

CESAR: Automatic Induction of Compositional Instructions for Multi-turn Dialogs

Instruction-based multitasking has played a critical role in the success of large language models (LLMs) in multi-turn dialog applications. While publicly available LLMs have shown promising performance, when exposed to complex instructions with multiple constraints, they lag against state-of-the-art models like ChatGPT. In this work, we hypothesize that the availability of large-scale complex demonstrations is crucial in bridging this gap. Focusing on dialog applications, we propose a novel framework, CESAR, that unifies a large number of dialog tasks in the same format and allows programmatic induction of complex instructions without any manual effort. We apply CESAR on InstructDial, a benchmark for instruction-based dialog tasks. We further enhance InstructDial with new datasets and tasks and utilize CESAR to induce complex tasks with compositional instructions. This results in a new benchmark called InstructDial++, which includes 63 datasets with 86 basic tasks and 68 composite tasks. Through rigorous experiments, we demonstrate the scalability of CESAR in providing rich instructions. Models trained on InstructDial++ can follow compositional prompts, such as prompts that ask for multiple stylistic constraints.

KILM: Knowledge Injection into Encoder-Decoder Language Models

Large pre-trained language models (PLMs) have been shown to retain implicit knowledge within their parameters. To enhance this implicit knowledge, we propose Knowledge Injection into Language Models (KILM), a novel approach that injects entity-related knowledge into encoder-decoder PLMs, via a generative knowledge infilling objective through continued pre-training. This is done without architectural modifications to the PLMs or adding additional parameters. Experimental results over a suite of knowledge-intensive tasks spanning numerous datasets show that KILM enables models to retain more knowledge and hallucinate less, while preserving their original performance on general NLU and NLG tasks. KILM also demonstrates improved zero-shot performances on tasks such as entity disambiguation, outperforming state-of-the-art models having 30x more parameters.

Using In-Context Learning to Improve Dialogue Safety

While large neural-based conversational models have become increasingly proficient as dialogue agents, recent work has highlighted safety issues with these systems. For example, these systems can be goaded into generating toxic content, which often perpetuates social biases or stereotypes. We investigate a retrieval-based framework for reducing bias and toxicity in responses generated from neural-based chatbots. It uses in-context learning to steer a model towards safer generations. Concretely, to generate a response to an unsafe dialogue context, we retrieve demonstrations of safe model responses to similar dialogue contexts. We find our proposed approach performs competitively with strong baselines which use fine-tuning. For instance, using automatic evaluation, we find our best fine-tuned baseline only generates safe responses to unsafe dialogue contexts from DiaSafety 2.92% more than our approach. Finally, we also propose a straightforward re-ranking procedure which can further improve response safeness.

Revisiting the Boundary between ASR and NLU in the Age of Conversational Dialog Systems

As more users across the world are interacting with dialog agents in their daily life, there is a need for better speech understanding that calls for renewed attention to the dynamics between research in automatic speech recognition (ASR) and natural language understanding (NLU). We briefly review these research areas and lay out the current relationship between them. In light of the observations we make in this paper, we argue that (1) NLU should be cognizant of the presence of ASR models being used upstream in a dialog system's pipeline, (2) ASR should be able to learn from errors found in NLU, (3) there is a need for end-to-end datasets that provide semantic annotations on spoken input, (4) there should be stronger collaboration between ASR and NLU research communities.

Zero-Shot Controlled Generation with Encoder-Decoder Transformers

Controlling neural network-based models for natural language generation (NLG) has broad applications in numerous areas such as machine translation, document summarization, and dialog systems. Approaches that enable such control in a zero-shot manner would be of great importance as, among other reasons, they remove the need for additional annotated data and training. In this work, we propose novel approaches for controlling encoder-decoder transformer-based NLG models in zero-shot. This is done by introducing three control knobs, namely, attention biasing, decoder mixing, and context augmentation, that are applied to these models at generation time. These knobs control the generation process by directly manipulating trained NLG models (e.g., biasing cross-attention layers) to realize the desired attributes in the generated outputs. We show that not only are these NLG models robust to such manipulations, but also their behavior could be controlled without an impact on their generation performance. These results, to the best of our knowledge, are the first of their kind. Through these control knobs, we also investigate the role of transformer decoder's self-attention module and show strong evidence that its primary role is maintaining fluency of sentences generated by these models. Based on this hypothesis, we show that alternative architectures for transformer decoders could be viable options. We also study how this hypothesis could lead to more efficient ways for training encoder-decoder transformer models.

VISITRON: Visual Semantics-Aligned Interactively Trained Object-Navigator

Interactive robots navigating photo-realistic environments face challenges underlying vision-and-language navigation (VLN), but in addition, they need to be trained to handle the dynamic nature of dialogue. However, research in Cooperative Vision-and-Dialog Navigation (CVDN), where a navigator interacts with a guide in natural language in order to reach a goal, treats the dialogue history as a VLN-style static instruction. In this paper, we present VISITRON, a navigator better suited to the interactive regime inherent to CVDN by being trained to: i) identify and associate object-level concepts and semantics between the environment and dialogue history, ii) identify when to interact vs. navigate via imitation learning of a binary classification head. We perform extensive ablations with VISITRON to gain empirical insights and improve performance on CVDN. VISITRON is competitive with models on the static CVDN leaderboard. We also propose a generalized interactive regime to fine-tune and evaluate VISITRON and future such models with pre-trained guides for adaptability.

Overview of the Ninth Dialog System Technology Challenge: DSTC9

This paper introduces the Ninth Dialog System Technology Challenge (DSTC-9). This edition of the DSTC focuses on applying end-to-end dialog technologies for four distinct tasks in dialog systems, namely, 1. Task-oriented dialog Modeling with unstructured knowledge access, 2. Multi-domain task-oriented dialog, 3. Interactive evaluation of dialog, and 4. Situated interactive multi-modal dialog. This paper describes the task definition, provided datasets, baselines and evaluation set-up for each track. We also summarize the results of the submitted systems to highlight the overall trends of the state-of-the-art technologies for the tasks.