Can a Single Model Master Both Multi-turn Conversations and Tool Use? CALM: A Unified Conversational Agentic Language Model

Large Language Models (LLMs) with API-calling capabilities enabled building effective Language Agents (LA), while also revolutionizing the conventional task-oriented dialogue (TOD) paradigm. However, current approaches face a critical dilemma: TOD systems are often trained on a limited set of target APIs, requiring new data to maintain their quality when interfacing with new services, while LAs are not trained to maintain user intent over multi-turn conversations. Because both robust multi-turn management and advanced function calling are crucial for effective conversational agents, we evaluate these skills on three popular benchmarks: MultiWOZ 2.4 (TOD), BFCL V3 (LA), and API-Bank (LA), and our analyses reveal that specialized approaches excel in one domain but underperform in the other. To bridge this chasm, we introduce CALM (Conversational Agentic Language Model), a unified approach that integrates both conversational and agentic capabilities. We created CALM-IT, a carefully constructed multi-task dataset that interleave multi-turn ReAct reasoning with complex API usage. Using CALM-IT, we train three models CALM 8B, CALM 70B, and CALM 405B, which outperform top domain-specific models, including GPT-4o, across all three benchmarks.

Noise-Aware Training of Layout-Aware Language Models

A visually rich document (VRD) utilizes visual features along with linguistic cues to disseminate information. Training a custom extractor that identifies named entities from a document requires a large number of instances of the target document type annotated at textual and visual modalities. This is an expensive bottleneck in enterprise scenarios, where we want to train custom extractors for thousands of different document types in a scalable way. Pre-training an extractor model on unlabeled instances of the target document type, followed by a fine-tuning step on human-labeled instances does not work in these scenarios, as it surpasses the maximum allowable training time allocated for the extractor. We address this scenario by proposing a Noise-Aware Training method or NAT in this paper. Instead of acquiring expensive human-labeled documents, NAT utilizes weakly labeled documents to train an extractor in a scalable way. To avoid degradation in the model's quality due to noisy, weakly labeled samples, NAT estimates the confidence of each training sample and incorporates it as uncertainty measure during training. We train multiple state-of-the-art extractor models using NAT. Experiments on a number of publicly available and in-house datasets show that NAT-trained models are not only robust in performance -- it outperforms a transfer-learning baseline by up to 6% in terms of macro-F1 score, but it is also more label-efficient -- it reduces the amount of human-effort required to obtain comparable performance by up to 73%.

Gemini: A Family of Highly Capable Multimodal Models

This report introduces a new family of multimodal models, Gemini, that exhibit remarkable capabilities across image, audio, video, and text understanding. The Gemini family consists of Ultra, Pro, and Nano sizes, suitable for applications ranging from complex reasoning tasks to on-device memory-constrained use-cases. Evaluation on a broad range of benchmarks shows that our most-capable Gemini Ultra model advances the state of the art in 30 of 32 of these benchmarks - notably being the first model to achieve human-expert performance on the well-studied exam benchmark MMLU, and improving the state of the art in every one of the 20 multimodal benchmarks we examined. We believe that the new capabilities of Gemini models in cross-modal reasoning and language understanding will enable a wide variety of use cases and we discuss our approach toward deploying them responsibly to users.