LLM Comparator: Visual Analytics for Side-by-Side Evaluation of Large Language Models

Automatic side-by-side evaluation has emerged as a promising approach to evaluating the quality of responses from large language models (LLMs). However, analyzing the results from this evaluation approach raises scalability and interpretability challenges. In this paper, we present LLM Comparator, a novel visual analytics tool for interactively analyzing results from automatic side-by-side evaluation. The tool supports interactive workflows for users to understand when and why a model performs better or worse than a baseline model, and how the responses from two models are qualitatively different. We iteratively designed and developed the tool by closely working with researchers and engineers at a large technology company. This paper details the user challenges we identified, the design and development of the tool, and an observational study with participants who regularly evaluate their models.

Selenite: Scaffolding Decision Making with Comprehensive Overviews Elicited from Large Language Models

Decision-making in unfamiliar domains can be challenging, demanding considerable user effort to compare different options with respect to various criteria. Prior research and our formative study found that people would benefit from seeing an overview of the information space upfront, such as the criteria that others have previously found useful. However, existing sensemaking tools struggle with the "cold-start" problem -- it not only requires significant input from previous users to generate and share these overviews, but such overviews may also be biased and incomplete. In this work, we introduce a novel system, Selenite, which leverages LLMs as reasoning machines and knowledge retrievers to automatically produce a comprehensive overview of options and criteria to jumpstart users' sensemaking processes. Subsequently, Selenite also adapts as people use it, helping users find, read, and navigate unfamiliar information in a systematic yet personalized manner. Through three studies, we found that Selenite produced accurate and high-quality overviews reliably, significantly accelerated users' information processing, and effectively improved their overall comprehension and sensemaking experience.