"One Soy Latte for Daniel": Visual and Movement Communication of Intention from a Robot Waiter to a Group of Customers

Service robots are increasingly employed in the hospitality industry for delivering food orders in restaurants. However, in current practice the robot often arrives at a fixed location for each table when delivering orders to different patrons in the same dining group, thus requiring a human staff member or the customers themselves to identify and retrieve each order. This study investigates how to improve the robot's service behaviours to facilitate clear intention communication to a group of users, thus achieving accurate delivery and positive user experiences. Specifically, we conduct user studies (N=30) with a Temi service robot as a representative delivery robot currently adopted in restaurants. We investigated two factors in the robot's intent communication, namely visualisation and movement trajectories, and their influence on the objective and subjective interaction outcomes. A robot personalising its movement trajectory and stopping location in addition to displaying a visualisation of the order yields more accurate intent communication and successful order delivery, as well as more positive user perception towards the robot and its service. Our results also showed that individuals in a group have different interaction experiences.

Improving Visual Perception of a Social Robot for Controlled and In-the-wild Human-robot Interaction

Social robots often rely on visual perception to understand their users and the environment. Recent advancements in data-driven approaches for computer vision have demonstrated great potentials for applying deep-learning models to enhance a social robot's visual perception. However, the high computational demands of deep-learning methods, as opposed to the more resource-efficient shallow-learning models, bring up important questions regarding their effects on real-world interaction and user experience. It is unclear how will the objective interaction performance and subjective user experience be influenced when a social robot adopts a deep-learning based visual perception model. We employed state-of-the-art human perception and tracking models to improve the visual perception function of the Pepper robot and conducted a controlled lab study and an in-the-wild human-robot interaction study to evaluate this novel perception function for following a specific user with other people present in the scene.

I Know Your Feelings Before You Do: Predicting Future Affective Reactions in Human-Computer Dialogue

Current Spoken Dialogue Systems (SDSs) often serve as passive listeners that respond only after receiving user speech. To achieve human-like dialogue, we propose a novel future prediction architecture that allows an SDS to anticipate future affective reactions based on its current behaviors before the user speaks. In this work, we investigate two scenarios: speech and laughter. In speech, we propose to predict the user's future emotion based on its temporal relationship with the system's current emotion and its causal relationship with the system's current Dialogue Act (DA). In laughter, we propose to predict the occurrence and type of the user's laughter using the system's laughter behaviors in the current turn. Preliminary analysis of human-robot dialogue demonstrated synchronicity in the emotions and laughter displayed by the human and robot, as well as DA-emotion causality in their dialogue. This verifies that our architecture can contribute to the development of an anticipatory SDS.

Crafting with a Robot Assistant: Use Social Cues to Inform Adaptive Handovers in Human-Robot Collaboration

We study human-robot handovers in a naturalistic collaboration scenario, where a mobile manipulator robot assists a person during a crafting session by providing and retrieving objects used for wooden piece assembly (functional activities) and painting (creative activities). We collect quantitative and qualitative data from 20 participants in a Wizard-of-Oz study, generating the Functional And Creative Tasks Human-Robot Collaboration dataset (the FACT HRC dataset), available to the research community. This work illustrates how social cues and task context inform the temporal-spatial coordination in human-robot handovers, and how human-robot collaboration is shaped by and in turn influences people's functional and creative activities.

Aligning Robot's Behaviours and Users' Perceptions Through Participatory Prototyping

Robots are increasingly being deployed in public spaces. However, the general population rarely has the opportunity to nominate what they would prefer or expect a robot to do in these contexts. Since most people have little or no experience interacting with a robot, it is not surprising that robots deployed in the real world may fail to gain acceptance or engage their intended users. To address this issue, we examine users' understanding of robots in public spaces and their expectations of appropriate uses of robots in these spaces. Furthermore, we investigate how these perceptions and expectations change as users engage and interact with a robot. To support this goal, we conducted a participatory design workshop in which participants were actively involved in the prototyping and testing of a robot's behaviours in simulation and on the physical robot. Our work highlights how social and interaction contexts influence users' perception of robots in public spaces and how users' design and understanding of what are appropriate robot behaviors shifts as they observe the enactment of their designs.

Polarity and Intensity: the Two Aspects of Sentiment Analysis

Current multimodal sentiment analysis frames sentiment score prediction as a general Machine Learning task. However, what the sentiment score actually represents has often been overlooked. As a measurement of opinions and affective states, a sentiment score generally consists of two aspects: polarity and intensity. We decompose sentiment scores into these two aspects and study how they are conveyed through individual modalities and combined multimodal models in a naturalistic monologue setting. In particular, we build unimodal and multimodal multi-task learning models with sentiment score prediction as the main task and polarity and/or intensity classification as the auxiliary tasks. Our experiments show that sentiment analysis benefits from multi-task learning, and individual modalities differ when conveying the polarity and intensity aspects of sentiment.