Hesitation and Tolerance in Recommender Systems

User interactions in recommender systems are inherently complex, often involving behaviors that go beyond simple acceptance or rejection. One particularly common behavior is hesitation, where users deliberate over recommended items, signaling uncertainty. Our large-scale surveys, with 6,644 and 3,864 responses respectively, confirm that hesitation is not only widespread but also has a profound impact on user experiences. When users spend additional time engaging with content they are ultimately uninterested in, this can lead to negative emotions, a phenomenon we term as tolerance. The surveys reveal that such tolerance behaviors often arise after hesitation and can erode trust, satisfaction, and long-term loyalty to the platform. For instance, a click might reflect a need for more information rather than genuine interest, and prolonged exposure to unsuitable content amplifies frustration. This misalignment between user intent and system interpretation introduces noise into recommendation training, resulting in suggestions that increase uncertainty and disengagement. To address these issues, we identified signals indicative of tolerance behavior and analyzed datasets from both e-commerce and short-video platforms. The analysis shows a strong correlation between increased tolerance behavior and decreased user activity. We integrated these insights into the training process of a recommender system for a major short-video platform. Results from four independent online A/B experiments demonstrated significant improvements in user retention, achieved with minimal additional computational costs. These findings underscore the importance of recognizing hesitation as a ubiquitous user behavior and addressing tolerance to enhance satisfaction, build trust, and sustain long-term engagement in recommender systems.

Hybrid Retrieval and Multi-stage Text Ranking Solution at TREC 2022 Deep Learning Track

Large-scale text retrieval technology has been widely used in various practical business scenarios. This paper presents our systems for the TREC 2022 Deep Learning Track. We explain the hybrid text retrieval and multi-stage text ranking method adopted in our solution. The retrieval stage combined the two structures of traditional sparse retrieval and neural dense retrieval. In the ranking stage, in addition to the full interaction-based ranking model built on large pre-trained language model, we also proposes a lightweight sub-ranking module to further enhance the final text ranking performance. Evaluation results demonstrate the effectiveness of our proposed approach. Our models achieve the 1st and 4th rank on the test set of passage ranking and document ranking respectively.

Multi-CPR: A Multi Domain Chinese Dataset for Passage Retrieval

Passage retrieval is a fundamental task in information retrieval (IR) research, which has drawn much attention recently. In English field, the availability of large-scale annotated dataset (e.g, MS MARCO) and the emergence of deep pre-trained language models (e.g, BERT) have resulted in a substantial improvement of existing passage retrieval systems. However, in Chinese field, especially for specific domain, passage retrieval systems are still immature due to quality-annotated dataset being limited by scale. Therefore, in this paper, we present a novel multi-domain Chinese dataset for passage retrieval (Multi-CPR). The dataset is collected from three different domains, including E-commerce, Entertainment video and Medical. Each dataset contains millions of passages and a certain amount of human annotated query-passage related pairs. We implement various representative passage retrieval methods as baselines. We find that the performance of retrieval models trained on dataset from general domain will inevitably decrease on specific domain. Nevertheless, passage retrieval system built on in-domain annotated dataset can achieve significant improvement, which indeed demonstrates the necessity of domain labeled data for further optimization. We hope the release of the Multi-CPR dataset could benchmark Chinese passage retrieval task in specific domain and also make advances for future studies.