Generative Subgraph Retrieval for Knowledge Graph-Grounded Dialog Generation

Knowledge graph-grounded dialog generation requires retrieving a dialog-relevant subgraph from the given knowledge base graph and integrating it with the dialog history. Previous works typically represent the graph using an external encoder, such as graph neural networks, and retrieve relevant triplets based on the similarity between single-vector representations of triplets and the dialog history. However, these external encoders fail to leverage the rich knowledge of pretrained language models, and the retrieval process is also suboptimal due to the information bottleneck caused by the single-vector abstraction of the dialog history. In this work, we propose Dialog generation with Generative Subgraph Retrieval (DialogGSR), which retrieves relevant knowledge subgraphs by directly generating their token sequences on top of language models. For effective generative subgraph retrieval, we introduce two key methods: (i) structure-aware knowledge graph linearization with self-supervised graph-specific tokens and (ii) graph-constrained decoding utilizing graph structural proximity-based entity informativeness scores for valid and relevant generative retrieval. DialogGSR achieves state-of-the-art performance in knowledge graph-grounded dialog generation, as demonstrated on OpenDialKG and KOMODIS datasets.

Chain-of-Instructions: Compositional Instruction Tuning on Large Language Models

Fine-tuning large language models (LLMs) with a collection of large and diverse instructions has improved the model's generalization to different tasks, even for unseen tasks. However, most existing instruction datasets include only single instructions, and they struggle to follow complex instructions composed of multiple subtasks (Wang et al., 2023a). In this work, we propose a novel concept of compositional instructions called chain-of-instructions (CoI), where the output of one instruction becomes an input for the next like a chain. Unlike the conventional practice of solving single instruction tasks, our proposed method encourages a model to solve each subtask step by step until the final answer is reached. CoI-tuning (i.e., fine-tuning with CoI instructions) improves the model's ability to handle instructions composed of multiple subtasks. CoI-tuned models also outperformed baseline models on multilingual summarization, demonstrating the generalizability of CoI models on unseen composite downstream tasks.

II-MMR: Identifying and Improving Multi-modal Multi-hop Reasoning in Visual Question Answering

Visual Question Answering (VQA) often involves diverse reasoning scenarios across Vision and Language (V&L). Most prior VQA studies, however, have merely focused on assessing the model's overall accuracy without evaluating it on different reasoning cases. Furthermore, some recent works observe that conventional Chain-of-Thought (CoT) prompting fails to generate effective reasoning for VQA, especially for complex scenarios requiring multi-hop reasoning. In this paper, we propose II-MMR, a novel idea to identify and improve multi-modal multi-hop reasoning in VQA. In specific, II-MMR takes a VQA question with an image and finds a reasoning path to reach its answer using two novel language promptings: (i) answer prediction-guided CoT prompt, or (ii) knowledge triplet-guided prompt. II-MMR then analyzes this path to identify different reasoning cases in current VQA benchmarks by estimating how many hops and what types (i.e., visual or beyond-visual) of reasoning are required to answer the question. On popular benchmarks including GQA and A-OKVQA, II-MMR observes that most of their VQA questions are easy to answer, simply demanding "single-hop" reasoning, whereas only a few questions require "multi-hop" reasoning. Moreover, while the recent V&L model struggles with such complex multi-hop reasoning questions even using the traditional CoT method, II-MMR shows its effectiveness across all reasoning cases in both zero-shot and fine-tuning settings.

Graph-Guided Reasoning for Multi-Hop Question Answering in Large Language Models

Chain-of-Thought (CoT) prompting has boosted the multi-step reasoning capabilities of Large Language Models (LLMs) by generating a series of rationales before the final answer. We analyze the reasoning paths generated by CoT and find two issues in multi-step reasoning: (i) Generating rationales irrelevant to the question, (ii) Unable to compose subquestions or queries for generating/retrieving all the relevant information. To address them, we propose a graph-guided CoT prompting method, which guides the LLMs to reach the correct answer with graph representation/verification steps. Specifically, we first leverage LLMs to construct a "question/rationale graph" by using knowledge extraction prompting given the initial question and the rationales generated in the previous steps. Then, the graph verification step diagnoses the current rationale triplet by comparing it with the existing question/rationale graph to filter out irrelevant rationales and generate follow-up questions to obtain relevant information. Additionally, we generate CoT paths that exclude the extracted graph information to represent the context information missed from the graph extraction. Our graph-guided reasoning method shows superior performance compared to previous CoT prompting and the variants on multi-hop question answering benchmark datasets.

Cluster-Guided Label Generation in Extreme Multi-Label Classification

For extreme multi-label classification (XMC), existing classification-based models poorly perform for tail labels and often ignore the semantic relations among labels, like treating "Wikipedia" and "Wiki" as independent and separate labels. In this paper, we cast XMC as a generation task (XLGen), where we benefit from pre-trained text-to-text models. However, generating labels from the extremely large label space is challenging without any constraints or guidance. We, therefore, propose to guide label generation using label cluster information to hierarchically generate lower-level labels. We also find that frequency-based label ordering and using decoding ensemble methods are critical factors for the improvements in XLGen. XLGen with cluster guidance significantly outperforms the classification and generation baselines on tail labels, and also generally improves the overall performance in four popular XMC benchmarks. In human evaluation, we also find XLGen generates unseen but plausible labels. Our code is now available at https://github.com/alexa/xlgen-eacl-2023.

Deciding Whether to Ask Clarifying Questions in Large-Scale Spoken Language Understanding

A large-scale conversational agent can suffer from understanding user utterances with various ambiguities such as ASR ambiguity, intent ambiguity, and hypothesis ambiguity. When ambiguities are detected, the agent should engage in a clarifying dialog to resolve the ambiguities before committing to actions. However, asking clarifying questions for all the ambiguity occurrences could lead to asking too many questions, essentially hampering the user experience. To trigger clarifying questions only when necessary for the user satisfaction, we propose a neural self-attentive model that leverages the hypotheses with ambiguities and contextual signals. We conduct extensive experiments on five common ambiguity types using real data from a large-scale commercial conversational agent and demonstrate significant improvement over a set of baseline approaches.

Pseudo Labeling and Negative Feedback Learning for Large-scale Multi-label Domain Classification

In large-scale domain classification, an utterance can be handled by multiple domains with overlapped capabilities. However, only a limited number of ground-truth domains are provided for each training utterance in practice while knowing as many as correct target labels is helpful for improving the model performance. In this paper, given one ground-truth domain for each training utterance, we regard domains consistently predicted with the highest confidences as additional pseudo labels for the training. In order to reduce prediction errors due to incorrect pseudo labels, we leverage utterances with negative system responses to decrease the confidences of the incorrectly predicted domains. Evaluating on user utterances from an intelligent conversational system, we show that the proposed approach significantly improves the performance of domain classification with hypothesis reranking.

Supervised Domain Enablement Attention for Personalized Domain Classification

In large-scale domain classification for natural language understanding, leveraging each user's domain enablement information, which refers to the preferred or authenticated domains by the user, with attention mechanism has been shown to improve the overall domain classification performance. In this paper, we propose a supervised enablement attention mechanism, which utilizes sigmoid activation for the attention weighting so that the attention can be computed with more expressive power without the weight sum constraint of softmax attention. The attention weights are explicitly encouraged to be similar to the corresponding elements of the ground-truth's one-hot vector by supervised attention, and the attention information of the other enabled domains is leveraged through self-distillation. By evaluating on the actual utterances from a large-scale IPDA, we show that our approach significantly improves domain classification performance.

Joint Learning of Domain Classification and Out-of-Domain Detection with Dynamic Class Weighting for Satisficing False Acceptance Rates

In domain classification for spoken dialog systems, correct detection of out-of-domain (OOD) utterances is crucial because it reduces confusion and unnecessary interaction costs between users and the systems. Previous work usually utilizes OOD detectors that are trained separately from in-domain (IND) classifiers, and confidence thresholding for OOD detection given target evaluation scores. In this paper, we introduce a neural joint learning model for domain classification and OOD detection, where dynamic class weighting is used during the model training to satisfice a given OOD false acceptance rate (FAR) while maximizing the domain classification accuracy. Evaluating on two domain classification tasks for the utterances from a large spoken dialogue system, we show that our approach significantly improves the domain classification performance with satisficing given target FARs.

A Scalable Neural Shortlisting-Reranking Approach for Large-Scale Domain Classification in Natural Language Understanding

Intelligent personal digital assistants (IPDAs), a popular real-life application with spoken language understanding capabilities, can cover potentially thousands of overlapping domains for natural language understanding, and the task of finding the best domain to handle an utterance becomes a challenging problem on a large scale. In this paper, we propose a set of efficient and scalable neural shortlisting-reranking models for large-scale domain classification in IPDAs. The shortlisting stage focuses on efficiently trimming all domains down to a list of k-best candidate domains, and the reranking stage performs a list-wise reranking of the initial k-best domains with additional contextual information. We show the effectiveness of our approach with extensive experiments on 1,500 IPDA domains.