Planning with Large Language Models for Conversational Agents

Controllability and proactivity are crucial properties of autonomous conversational agents (CAs). Controllability requires the CAs to follow the standard operating procedures (SOPs), such as verifying identity before activating credit cards. Proactivity requires the CAs to guide the conversation towards the goal during user uncooperation, such as persuasive dialogue. Existing research cannot be unified with controllability, proactivity, and low manual annotation. To bridge this gap, we propose a new framework for planning-based conversational agents (PCA) powered by large language models (LLMs), which only requires humans to define tasks and goals for the LLMs. Before conversation, LLM plans the core and necessary SOP for dialogue offline. During the conversation, LLM plans the best action path online referring to the SOP, and generates responses to achieve process controllability. Subsequently, we propose a semi-automatic dialogue data creation framework and curate a high-quality dialogue dataset (PCA-D). Meanwhile, we develop multiple variants and evaluation metrics for PCA, e.g., planning with Monte Carlo Tree Search (PCA-M), which searches for the optimal dialogue action while satisfying SOP constraints and achieving the proactive of the dialogue. Experiment results show that LLMs finetuned on PCA-D can significantly improve the performance and generalize to unseen domains. PCA-M outperforms other CoT and ToT baselines in terms of conversation controllability, proactivity, task success rate, and overall logical coherence, and is applicable in industry dialogue scenarios. The dataset and codes are available at XXXX.

M3KE: A Massive Multi-Level Multi-Subject Knowledge Evaluation Benchmark for Chinese Large Language Models

Large language models have recently made tremendous progress in a variety of aspects, e.g., cross-task generalization, instruction following. Comprehensively evaluating the capability of large language models in multiple tasks is of great importance. In this paper, we propose M3KE, a Massive Multi-Level Multi-Subject Knowledge Evaluation benchmark, which is developed to measure knowledge acquired by Chinese large language models by testing their multitask accuracy in zero- and few-shot settings. We have collected 20,477 questions from 71 tasks. Our selection covers all major levels of Chinese education system, ranging from the primary school to college, as well as a wide variety of subjects, including humanities, history, politics, law, education, psychology, science, technology, art and religion. All questions are multiple-choice questions with four options, hence guaranteeing a standardized and unified assessment process. We've assessed a number of state-of-the-art open-source Chinese large language models on the proposed benchmark. The size of these models varies from 335M to 130B parameters. Experiment results demonstrate that they perform significantly worse than GPT-3.5 that reaches an accuracy of ~ 48% on M3KE. The dataset is available at https://github.com/tjunlp-lab/M3KE.