CDConv: A Benchmark for Contradiction Detection in Chinese Conversations

Dialogue contradiction is a critical issue in open-domain dialogue systems. The contextualization nature of conversations makes dialogue contradiction detection rather challenging. In this work, we propose a benchmark for Contradiction Detection in Chinese Conversations, namely CDConv. It contains 12K multi-turn conversations annotated with three typical contradiction categories: Intra-sentence Contradiction, Role Confusion, and History Contradiction. To efficiently construct the CDConv conversations, we devise a series of methods for automatic conversation generation, which simulate common user behaviors that trigger chatbots to make contradictions. We conduct careful manual quality screening of the constructed conversations and show that state-of-the-art Chinese chatbots can be easily goaded into making contradictions. Experiments on CDConv show that properly modeling contextual information is critical for dialogue contradiction detection, but there are still unresolved challenges that require future research.

SINC: Service Information Augmented Open-Domain Conversation

Generative open-domain dialogue systems can benefit from external knowledge, but the lack of external knowledge resources and the difficulty in finding relevant knowledge limit the development of this technology. To this end, we propose a knowledge-driven dialogue task using dynamic service information. Specifically, we use a large number of service APIs that can provide high coverage and spatiotemporal sensitivity as external knowledge sources. The dialogue system generates queries to request external services along with user information, get the relevant knowledge, and generate responses based on this knowledge. To implement this method, we collect and release the first open domain Chinese service knowledge dialogue dataset DuSinc. At the same time, we construct a baseline model PLATO-SINC, which realizes the automatic utilization of service information for dialogue. Both automatic evaluation and human evaluation show that our proposed new method can significantly improve the effect of open-domain conversation, and the session-level overall score in human evaluation is improved by 59.29% compared with the dialogue pre-training model PLATO-2. The dataset and benchmark model will be open sourced.

PLATO-XL: Exploring the Large-scale Pre-training of Dialogue Generation

To explore the limit of dialogue generation pre-training, we present the models of PLATO-XL with up to 11 billion parameters, trained on both Chinese and English social media conversations. To train such large models, we adopt the architecture of unified transformer with high computation and parameter efficiency. In addition, we carry out multi-party aware pre-training to better distinguish the characteristic information in social media conversations. With such designs, PLATO-XL successfully achieves superior performances as compared to other approaches in both Chinese and English chitchat. We further explore the capacity of PLATO-XL on other conversational tasks, such as knowledge grounded dialogue and task-oriented conversation. The experimental results indicate that PLATO-XL obtains state-of-the-art results across multiple conversational tasks, verifying its potential as a foundation model of conversational AI.

Learning to Select External Knowledge with Multi-Scale Negative Sampling

The Track-1 of DSTC9 aims to effectively answer user requests or questions during task-oriented dialogues, which are out of the scope of APIs/DB. By leveraging external knowledge resources, relevant information can be retrieved and encoded into the response generation for these out-of-API-coverage queries. In this work, we have explored several advanced techniques to enhance the utilization of external knowledge and boost the quality of response generation, including schema guided knowledge decision, negatives enhanced knowledge selection, and knowledge grounded response generation. To evaluate the performance of our proposed method, comprehensive experiments have been carried out on the publicly available dataset. Our approach was ranked as the best in human evaluation of DSTC9 Track-1.