The AI-DEC: A Card-based Design Method for User-centered AI Explanations

Increasing evidence suggests that many deployed AI systems do not sufficiently support end-user interaction and information needs. Engaging end-users in the design of these systems can reveal user needs and expectations, yet effective ways of engaging end-users in the AI explanation design remain under-explored. To address this gap, we developed a design method, called AI-DEC, that defines four dimensions of AI explanations that are critical for the integration of AI systems -- communication content, modality, frequency, and direction -- and offers design examples for end-users to design AI explanations that meet their needs. We evaluated this method through co-design sessions with workers in healthcare, finance, and management industries who regularly use AI systems in their daily work. Findings indicate that the AI-DEC effectively supported workers in designing explanations that accommodated diverse levels of performance and autonomy needs, which varied depending on the AI system's workplace role and worker values. We discuss the implications of using the AI-DEC for the user-centered design of AI explanations in real-world systems.

Human-centered NLP Fact-checking: Co-Designing with Fact-checkers using Matchmaking for AI

A key challenge in professional fact-checking is its limited scalability in relation to the magnitude of false information. While many Natural Language Processing (NLP) tools have been proposed to enhance fact-checking efficiency and scalability, both academic research and fact-checking organizations report limited adoption of such tooling due to insufficient alignment with fact-checker practices, values, and needs. To address this gap, we investigate a co-design method, Matchmaking for AI, which facilitates fact-checkers, designers, and NLP researchers to collaboratively discover what fact-checker needs should be addressed by technology and how. Our co-design sessions with 22 professional fact-checkers yielded a set of 11 novel design ideas. They assist in information searching, processing, and writing tasks for efficient and personalized fact-checking; help fact-checkers proactively prepare for future misinformation; monitor their potential biases; and support internal organization collaboration. Our work offers implications for human-centered fact-checking research and practice and AI co-design research.

Learning Complementary Policies for Human-AI Teams

Human-AI complementarity is important when neither the algorithm nor the human yields dominant performance across all instances in a given context. Recent work that explored human-AI collaboration has considered decisions that correspond to classification tasks. However, in many important contexts where humans can benefit from AI complementarity, humans undertake course of action. In this paper, we propose a framework for a novel human-AI collaboration for selecting advantageous course of action, which we refer to as Learning Complementary Policy for Human-AI teams (\textsc{lcp-hai}). Our solution aims to exploit the human-AI complementarity to maximize decision rewards by learning both an algorithmic policy that aims to complement humans by a routing model that defers decisions to either a human or the AI to leverage the resulting complementarity. We then extend our approach to leverage opportunities and mitigate risks that arise in important contexts in practice: 1) when a team is composed of multiple humans with differential and potentially complementary abilities, 2) when the observational data includes consistent deterministic actions, and 3) when the covariate distribution of future decisions differ from that in the historical data. We demonstrate the effectiveness of our proposed methods using data on real human responses and semi-synthetic, and find that our methods offer reliable and advantageous performance across setting, and that it is superior to when either the algorithm or the AI make decisions on their own. We also find that the extensions we propose effectively improve the robustness of the human-AI collaboration performance in the presence of different challenging settings.

Policy Optimization with Advantage Regularization for Long-Term Fairness in Decision Systems

Long-term fairness is an important factor of consideration in designing and deploying learning-based decision systems in high-stake decision-making contexts. Recent work has proposed the use of Markov Decision Processes (MDPs) to formulate decision-making with long-term fairness requirements in dynamically changing environments, and demonstrated major challenges in directly deploying heuristic and rule-based policies that worked well in static environments. We show that policy optimization methods from deep reinforcement learning can be used to find strictly better decision policies that can often achieve both higher overall utility and less violation of the fairness requirements, compared to previously-known strategies. In particular, we propose new methods for imposing fairness requirements in policy optimization by regularizing the advantage evaluation of different actions. Our proposed methods make it easy to impose fairness constraints without reward engineering or sacrificing training efficiency. We perform detailed analyses in three established case studies, including attention allocation in incident monitoring, bank loan approval, and vaccine distribution in population networks.