Connection-Coordination Rapport (CCR) Scale: A Dual-Factor Scale to Measure Human-Robot Rapport

Robots, particularly in service and companionship roles, must develop positive relationships with people they interact with regularly to be successful. These positive human-robot relationships can be characterized as establishing "rapport," which indicates mutual understanding and interpersonal connection that form the groundwork for successful long-term human-robot interaction. However, the human-robot interaction research literature lacks scale instruments to assess human-robot rapport in a variety of situations. In this work, we developed the 18-item Connection-Coordination Rapport (CCR) Scale to measure human-robot rapport. We first ran Study 1 (N = 288) where online participants rated videos of human-robot interactions using a set of candidate items. Our Study 1 results showed the discovery of two factors in our scale, which we named "Connection" and "Coordination." We then evaluated this scale by running Study 2 (N = 201) where online participants rated a new set of human-robot interaction videos with our scale and an existing rapport scale from virtual agents research for comparison. We also validated our scale by replicating a prior in-person human-robot interaction study, Study 3 (N = 44), and found that rapport is rated significantly greater when participants interacted with a responsive robot (responsive condition) as opposed to an unresponsive robot (unresponsive condition). Results from these studies demonstrate high reliability and validity for the CCR scale, which can be used to measure rapport in both first-person and third-person perspectives. We encourage the adoption of this scale in future studies to measure rapport in a variety of human-robot interactions.

Exploring the Use of Robots for Diary Studies

As interest in studying in-the-wild human-robot interaction grows, there is a need for methods to collect data over time and in naturalistic or potentially private environments. HRI researchers have increasingly used the diary method for these studies, asking study participants to self-administer a structured data collection instrument, i.e., a diary, over a period of time. Although the diary method offers a unique window into settings that researchers may not have access to, they also lack the interactivity and probing that interview-based methods offer. In this paper, we explore a novel data collection method in which a robot plays the role of an interactive diary. We developed the Diary Robot system and performed in-home deployments for a week to evaluate the feasibility and effectiveness of this approach. Using traditional text-based and audio-based diaries as benchmarks, we found that robots are able to effectively elicit the intended information. We reflect on our findings, and describe scenarios where the utilization of robots in diary studies as a data collection instrument may be especially applicable.

Designing Telepresence Robots to Support Place Attachment

People feel attached to places that are meaningful to them, which psychological research calls "place attachment." Place attachment is associated with self-identity, self-continuity, and psychological well-being. Even small cues, including videos, images, sounds, and scents, can facilitate feelings of connection and belonging to a place. Telepresence robots that allow people to see, hear, and interact with a remote place have the potential to establish and maintain a connection with places and support place attachment. In this paper, we explore the design space of robotic telepresence to promote place attachment, including how users might be guided in a remote place and whether they experience the environment individually or with others. We prototyped a telepresence robot that allows one or more remote users to visit a place and be guided by a local human guide or a conversational agent. Participants were 38 university alumni who visited their alma mater via the telepresence robot. Our findings uncovered four distinct user personas in the remote experience and highlighted the need for social participation to enhance place attachment. We generated design implications for future telepresence robot design to support people's connections with places of personal significance.

Understanding Generative AI in Robot Logic Parametrization

Leveraging generative AI (for example, Large Language Models) for language understanding within robotics opens up possibilities for LLM-driven robot end-user development (EUD). Despite the numerous design opportunities it provides, little is understood about how this technology can be utilized when constructing robot program logic. In this paper, we outline the background in capturing natural language end-user intent and summarize previous use cases of LLMs within EUD. Taking the context of filmmaking as an example, we explore how a cinematography practitioner's intent to film a certain scene can be articulated using natural language, captured by an LLM, and further parametrized as low-level robot arm movement. We explore the capabilities of an LLM interpreting end-user intent and mapping natural language to predefined, cross-modal data in the process of iterative program development. We conclude by suggesting future opportunities for domain exploration beyond cinematography to support language-driven robotic camera navigation.

Robots in Family Routines: Development of and Initial Insights from the Family-Robot Routines Inventory

Despite advances in areas such as the personalization of robots, sustaining adoption of robots for long-term use in families remains a challenge. Recent studies have identified integrating robots into families' routines and rituals as a promising approach to support long-term adoption. However, few studies explored the integration of robots into family routines and there is a gap in systematic measures to capture family preferences for robot integration. Building upon existing routine inventories, we developed Family-Robot Routines Inventory (FRRI), with 24 family routines and 24 child routine items, to capture parents' attitudes toward and expectations from the integration of robotic technology into their family routines. Using this inventory, we collected data from 150 parents through an online survey. Our analysis indicates that parents had varying perceptions for the utility of integrating robots into their routines. For example, parents found robot integration to be more helpful in children's individual routines, than to the collective routines of their families. We discuss the design implications of these preliminary findings, and how they may serve as a first step toward understanding the diverse challenges and demands of designing and integrating household robots for families.

Understanding On-the-Fly End-User Robot Programming

Novel end-user programming (EUP) tools enable on-the-fly (i.e., spontaneous, easy, and rapid) creation of interactions with robotic systems. These tools are expected to empower users in determining system behavior, although very little is understood about how end users perceive, experience, and use these systems. In this paper, we seek to address this gap by investigating end-user experience with on-the-fly robot EUP. We trained 21 end users to use an existing on-the-fly EUP tool, asked them to create robot interactions for four scenarios, and assessed their overall experience. Our findings provide insight into how these systems should be designed to better support end-user experience with on-the-fly EUP, focusing on user interaction with an automatic program synthesizer that resolves imprecise user input, the use of multimodal inputs to express user intent, and the general process of programming a robot.

The AI-DEC: A Card-based Design Method for User-centered AI Explanations

Increasing evidence suggests that many deployed AI systems do not sufficiently support end-user interaction and information needs. Engaging end-users in the design of these systems can reveal user needs and expectations, yet effective ways of engaging end-users in the AI explanation design remain under-explored. To address this gap, we developed a design method, called AI-DEC, that defines four dimensions of AI explanations that are critical for the integration of AI systems -- communication content, modality, frequency, and direction -- and offers design examples for end-users to design AI explanations that meet their needs. We evaluated this method through co-design sessions with workers in healthcare, finance, and management industries who regularly use AI systems in their daily work. Findings indicate that the AI-DEC effectively supported workers in designing explanations that accommodated diverse levels of performance and autonomy needs, which varied depending on the AI system's workplace role and worker values. We discuss the implications of using the AI-DEC for the user-centered design of AI explanations in real-world systems.

REX: Designing User-centered Repair and Explanations to Address Robot Failures

Robots in real-world environments continuously engage with multiple users and encounter changes that lead to unexpected conflicts in fulfilling user requests. Recent technical advancements (e.g., large-language models (LLMs), program synthesis) offer various methods for automatically generating repair plans that address such conflicts. In this work, we understand how automated repair and explanations can be designed to improve user experience with robot failures through two user studies. In our first, online study ($n=162$), users expressed increased trust, satisfaction, and utility with the robot performing automated repair and explanations. However, we also identified risk factors -- safety, privacy, and complexity -- that require adaptive repair strategies. The second, in-person study ($n=24$) elucidated distinct repair and explanation strategies depending on the level of risk severity and type. Using a design-based approach, we explore automated repair with explanations as a solution for robots to handle conflicts and failures, complemented by adaptive strategies for risk factors. Finally, we discuss the implications of incorporating such strategies into robot designs to achieve seamless operation among changing user needs and environments.

"This really lets us see the entire world:" Designing a conversational telepresence robot for homebound older adults

In this paper, we explore the design and use of conversational telepresence robots to help homebound older adults interact with the external world. An initial needfinding study (N=8) using video vignettes revealed older adults' experiential needs for robot-mediated remote experiences such as exploration, reminiscence and social participation. We then designed a prototype system to support these goals and conducted a technology probe study (N=11) to garner a deeper understanding of user preferences for remote experiences. The study revealed user interactive patterns in each desired experience, highlighting the need of robot guidance, social engagements with the robot and the remote bystanders. Our work identifies a novel design space where conversational telepresence robots can be used to foster meaningful interactions in the remote physical environment. We offer design insights into the robot's proactive role in providing guidance and using dialogue to create personalized, contextualized and meaningful experiences.

"It's Not a Replacement:" Enabling Parent-Robot Collaboration to Support In-Home Learning Experiences of Young Children

Learning companion robots for young children are increasingly adopted in informal learning environments. Although parents play a pivotal role in their children's learning, very little is known about how parents prefer to incorporate robots into their children's learning activities. We developed prototype capabilities for a learning companion robot to deliver educational prompts and responses to parent-child pairs during reading sessions and conducted in-home user studies involving 10 families with children aged 3-5. Our data indicates that parents want to work with robots as collaborators to augment parental activities to foster children's learning, introducing the notion of parent-robot collaboration. Our findings offer an empirical understanding of the needs and challenges of parent-child interaction in informal learning scenarios and design opportunities for integrating a companion robot into these interactions. We offer insights into how robots might be designed to facilitate parent-robot collaboration, including parenting policies, collaboration patterns, and interaction paradigms.