"This really lets us see the entire world:" Designing a conversational telepresence robot for homebound older adults

In this paper, we explore the design and use of conversational telepresence robots to help homebound older adults interact with the external world. An initial needfinding study (N=8) using video vignettes revealed older adults' experiential needs for robot-mediated remote experiences such as exploration, reminiscence and social participation. We then designed a prototype system to support these goals and conducted a technology probe study (N=11) to garner a deeper understanding of user preferences for remote experiences. The study revealed user interactive patterns in each desired experience, highlighting the need of robot guidance, social engagements with the robot and the remote bystanders. Our work identifies a novel design space where conversational telepresence robots can be used to foster meaningful interactions in the remote physical environment. We offer design insights into the robot's proactive role in providing guidance and using dialogue to create personalized, contextualized and meaningful experiences.

Knowing Who Knows What: Designing Socially Assistive Robots with Transactive Memory System

Transactive Memory System (TMS) is a group theory that describes how communication can enable the combination of individual minds into a group. While this theory has been extensively studied in human-human groups, it has not yet been formally applied to socially assistive robot design. We demonstrate how the three-phase TMS group communication process-which involves encoding, storage, and retrieval-can be leveraged to improve decision making in socially assistive robots with multiple stakeholders. By clearly defining how the robot is gaining information, storing and updating its memory, and retrieving information from its memory, we believe that socially assistive robots can make better decisions and provide more transparency behind their actions in the group context. Bringing communication theory to robot design can provide a clear framework to help robots integrate better into human-human group dynamics and thus improve their acceptance and use.