Identifying High Consideration E-Commerce Search Queries

In e-commerce, high consideration search missions typically require careful and elaborate decision making, and involve a substantial research investment from customers. We consider the task of identifying High Consideration (HC) queries. Identifying such queries enables e-commerce sites to better serve user needs using targeted experiences such as curated QA widgets that help users reach purchase decisions. We explore the task by proposing an Engagement-based Query Ranking (EQR) approach, focusing on query ranking to indicate potential engagement levels with query-related shopping knowledge content during product search. Unlike previous studies on predicting trends, EQR prioritizes query-level features related to customer behavior, finance, and catalog information rather than popularity signals. We introduce an accurate and scalable method for EQR and present experimental results demonstrating its effectiveness. Offline experiments show strong ranking performance. Human evaluation shows a precision of 96% for HC queries identified by our model. The model was commercially deployed, and shown to outperform human-selected queries in terms of downstream customer impact, as measured through engagement.

Generative Explore-Exploit: Training-free Optimization of Generative Recommender Systems using LLM Optimizers

Recommender systems are widely used to suggest engaging content, and Large Language Models (LLMs) have given rise to generative recommenders. Such systems can directly generate items, including for open-set tasks like question suggestion. While the world knowledge of LLMs enable good recommendations, improving the generated content through user feedback is challenging as continuously fine-tuning LLMs is prohibitively expensive. We present a training-free approach for optimizing generative recommenders by connecting user feedback loops to LLM-based optimizers. We propose a generative explore-exploit method that can not only exploit generated items with known high engagement, but also actively explore and discover hidden population preferences to improve recommendation quality. We evaluate our approach on question generation in two domains (e-commerce and general knowledge), and model user feedback with Click Through Rate (CTR). Experiments show our LLM-based explore-exploit approach can iteratively improve recommendations, and consistently increase CTR. Ablation analysis shows that generative exploration is key to learning user preferences, avoiding the pitfalls of greedy exploit-only approaches. A human evaluation strongly supports our quantitative findings.

Generate-then-Retrieve: Intent-Aware FAQ Retrieval in Product Search

Customers interacting with product search engines are increasingly formulating information-seeking queries. Frequently Asked Question (FAQ) retrieval aims to retrieve common question-answer pairs for a user query with question intent. Integrating FAQ retrieval in product search can not only empower users to make more informed purchase decisions, but also enhance user retention through efficient post-purchase support. Determining when an FAQ entry can satisfy a user's information need within product search, without disrupting their shopping experience, represents an important challenge. We propose an intent-aware FAQ retrieval system consisting of (1) an intent classifier that predicts when a user's information need can be answered by an FAQ; (2) a reformulation model that rewrites a query into a natural question. Offline evaluation demonstrates that our approach improves Hit@1 by 13% on retrieving ground-truth FAQs, while reducing latency by 95% compared to baseline systems. These improvements are further validated by real user feedback, where 71% of displayed FAQs on top of product search results received explicit positive user feedback. Overall, our findings show promising directions for integrating FAQ retrieval into product search at scale.

Ericson: An Interactive Open-Domain Conversational Search Agent

Open-domain conversational search (ODCS) aims to provide valuable, up-to-date information, while maintaining natural conversations to help users refine and ultimately answer information needs. However, creating an effective and robust ODCS agent is challenging. In this paper, we present a fully functional ODCS system, Ericson, which includes state-of-the-art question answering and information retrieval components, as well as intent inference and dialogue management models for proactive question refinement and recommendations. Our system was stress-tested in the Amazon Alexa Prize, by engaging in live conversations with thousands of Alexa users, thus providing empirical basis for the analysis of the ODCS system in real settings. Our interaction data analysis revealed that accurate intent classification, encouraging user engagement, and careful proactive recommendations contribute most to the users satisfaction. Our study further identifies limitations of the existing search techniques, and can serve as a building block for the next generation of ODCS agents.

Lyapunov Density Models: Constraining Distribution Shift in Learning-Based Control

Learned models and policies can generalize effectively when evaluated within the distribution of the training data, but can produce unpredictable and erroneous outputs on out-of-distribution inputs. In order to avoid distribution shift when deploying learning-based control algorithms, we seek a mechanism to constrain the agent to states and actions that resemble those that it was trained on. In control theory, Lyapunov stability and control-invariant sets allow us to make guarantees about controllers that stabilize the system around specific states, while in machine learning, density models allow us to estimate the training data distribution. Can we combine these two concepts, producing learning-based control algorithms that constrain the system to in-distribution states using only in-distribution actions? In this work, we propose to do this by combining concepts from Lyapunov stability and density estimation, introducing Lyapunov density models: a generalization of control Lyapunov functions and density models that provides guarantees on an agent's ability to stay in-distribution over its entire trajectory.

Reinforcement Learning for Safety-Critical Control under Model Uncertainty, using Control Lyapunov Functions and Control Barrier Functions

In this paper, the issue of model uncertainty in safety-critical control is addressed with a data-driven approach. For this purpose, we utilize a structure of an input-ouput linearization controller based on a nominal model, and Control Barrier Function (CBF) and Control Lyapunov Function (CLF)-based control methods. Specifically, a novel Reinforcement Learning framework which learns the model uncertainty in CBF and CLF constraints, as well as other dynamic constraints is proposed. The trained policy is combined with the nominal model-based CBF-CLF-QP, resulting in the Reinforcement Learning based CBF-CLF-QP (RL-CBF-CLF-QP), which now addresses the problem of uncertainty in the safety constraints. The performance of the proposed method is validated by testing it on an underactuated nonlinear bipedal robot walking on randomly spaced stepping stones with one step preview.