Analysing Public Transport User Sentiment on Low Resource Multilingual Data

Public transport systems in many Sub-Saharan countries often receive less attention compared to other sectors, underscoring the need for innovative solutions to improve the Quality of Service (QoS) and overall user experience. This study explored commuter opinion mining to understand sentiments toward existing public transport systems in Kenya, Tanzania, and South Africa. We used a qualitative research design, analysing data from X (formerly Twitter) to assess sentiments across rail, mini-bus taxis, and buses. By leveraging Multilingual Opinion Mining techniques, we addressed the linguistic diversity and code-switching present in our dataset, thus demonstrating the application of Natural Language Processing (NLP) in extracting insights from under-resourced languages. We employed PLMs such as AfriBERTa, AfroXLMR, AfroLM, and PuoBERTa to conduct the sentiment analysis. The results revealed predominantly negative sentiments in South Africa and Kenya, while the Tanzanian dataset showed mainly positive sentiments due to the advertising nature of the tweets. Furthermore, feature extraction using the Word2Vec model and K-Means clustering illuminated semantic relationships and primary themes found within the different datasets. By prioritising the analysis of user experiences and sentiments, this research paves the way for developing more responsive, user-centered public transport systems in Sub-Saharan countries, contributing to the broader goal of improving urban mobility and sustainability.

AI and the Future of Work in Africa White Paper

This white paper is the output of a multidisciplinary workshop in Nairobi (Nov 2023). Led by a cross-organisational team including Microsoft Research, NEPAD, Lelapa AI, and University of Oxford. The workshop brought together diverse thought-leaders from various sectors and backgrounds to discuss the implications of Generative AI for the future of work in Africa. Discussions centred around four key themes: Macroeconomic Impacts; Jobs, Skills and Labour Markets; Workers' Perspectives and Africa-Centris AI Platforms. The white paper provides an overview of the current state and trends of generative AI and its applications in different domains, as well as the challenges and risks associated with its adoption and regulation. It represents a diverse set of perspectives to create a set of insights and recommendations which aim to encourage debate and collaborative action towards creating a dignified future of work for everyone across Africa.

From N-grams to Pre-trained Multilingual Models For Language Identification

In this paper, we investigate the use of N-gram models and Large Pre-trained Multilingual models for Language Identification (LID) across 11 South African languages. For N-gram models, this study shows that effective data size selection remains crucial for establishing effective frequency distributions of the target languages, that efficiently model each language, thus, improving language ranking. For pre-trained multilingual models, we conduct extensive experiments covering a diverse set of massively pre-trained multilingual (PLM) models -- mBERT, RemBERT, XLM-r, and Afri-centric multilingual models -- AfriBERTa, Afro-XLMr, AfroLM, and Serengeti. We further compare these models with available large-scale Language Identification tools: Compact Language Detector v3 (CLD V3), AfroLID, GlotLID, and OpenLID to highlight the importance of focused-based LID. From these, we show that Serengeti is a superior model across models: N-grams to Transformers on average. Moreover, we propose a lightweight BERT-based LID model (za_BERT_lid) trained with NHCLT + Vukzenzele corpus, which performs on par with our best-performing Afri-centric models.

Cross-lingual transfer of multilingual models on low resource African Languages

Large multilingual models have significantly advanced natural language processing (NLP) research. However, their high resource demands and potential biases from diverse data sources have raised concerns about their effectiveness across low-resource languages. In contrast, monolingual models, trained on a single language, may better capture the nuances of the target language, potentially providing more accurate results. This study benchmarks the cross-lingual transfer capabilities from a high-resource language to a low-resource language for both, monolingual and multilingual models, focusing on Kinyarwanda and Kirundi, two Bantu languages. We evaluate the performance of transformer based architectures like Multilingual BERT (mBERT), AfriBERT, and BantuBERTa against neural-based architectures such as BiGRU, CNN, and char-CNN. The models were trained on Kinyarwanda and tested on Kirundi, with fine-tuning applied to assess the extent of performance improvement and catastrophic forgetting. AfriBERT achieved the highest cross-lingual accuracy of 88.3% after fine-tuning, while BiGRU emerged as the best-performing neural model with 83.3% accuracy. We also analyze the degree of forgetting in the original language post-fine-tuning. While monolingual models remain competitive, this study highlights that multilingual models offer strong cross-lingual transfer capabilities in resource limited settings.

InkubaLM: A small language model for low-resource African languages

High-resource language models often fall short in the African context, where there is a critical need for models that are efficient, accessible, and locally relevant, even amidst significant computing and data constraints. This paper introduces InkubaLM, a small language model with 0.4 billion parameters, which achieves performance comparable to models with significantly larger parameter counts and more extensive training data on tasks such as machine translation, question-answering, AfriMMLU, and the AfriXnli task. Notably, InkubaLM outperforms many larger models in sentiment analysis and demonstrates remarkable consistency across multiple languages. This work represents a pivotal advancement in challenging the conventional paradigm that effective language models must rely on substantial resources. Our model and datasets are publicly available at https://huggingface.co/lelapa to encourage research and development on low-resource languages.

Correcting FLORES Evaluation Dataset for Four African Languages

This paper describes the corrections made to the FLORES evaluation (dev and devtest) dataset for four African languages, namely Hausa, Northern Sotho (Sepedi), Xitsonga and isiZulu. The original dataset, though groundbreaking in its coverage of low-resource languages, exhibited various inconsistencies and inaccuracies in the reviewed languages that could potentially hinder the integrity of the evaluation of downstream tasks in natural language processing (NLP), especially machine translation. Through a meticulous review process by native speakers, several corrections were identified and implemented, improving the dataset's overall quality and reliability. For each language, we provide a concise summary of the errors encountered and corrected, and also present some statistical analysis that measure the difference between the existing and corrected datasets. We believe that our corrections enhance the linguistic accuracy and reliability of the data and, thereby, contributing to more effective evaluation of NLP tasks involving the four African languages.

BOTS-LM: Training Large Language Models for Setswana

In this work we present BOTS-LM, a series of bilingual language models proficient in both Setswana and English. Leveraging recent advancements in data availability and efficient fine-tuning, BOTS-LM achieves performance similar to models significantly larger than itself while maintaining computational efficiency. Our initial release features an 8 billion parameter generative large language model, with upcoming 0.5 billion and 1 billion parameter large language models and a 278 million parameter encoder-only model soon to be released. We find the 8 billion parameter model significantly outperforms Llama-3-70B and Aya 23 on English-Setswana translation tasks, approaching the performance of dedicated machine translation models, while approaching 70B parameter performance on Setswana reasoning as measured by a machine translated subset of the MMLU benchmark. To accompany the BOTS-LM series of language models, we release the largest Setswana web dataset, SetsText, totalling over 267 million tokens. In addition, we release the largest machine translated Setswana dataset, the first and largest synthetic Setswana dataset, training and evaluation code, training logs, and MMLU-tsn, a machine translated subset of MMLU.

Prompting Towards Alleviating Code-Switched Data Scarcity in Under-Resourced Languages with GPT as a Pivot

Many multilingual communities, including numerous in Africa, frequently engage in code-switching during conversations. This behaviour stresses the need for natural language processing technologies adept at processing code-switched text. However, data scarcity, particularly in African languages, poses a significant challenge, as many are low-resourced and under-represented. In this study, we prompted GPT 3.5 to generate Afrikaans--English and Yoruba--English code-switched sentences, enhancing diversity using topic-keyword pairs, linguistic guidelines, and few-shot examples. Our findings indicate that the quality of generated sentences for languages using non-Latin scripts, like Yoruba, is considerably lower when compared with the high Afrikaans-English success rate. There is therefore a notable opportunity to refine prompting guidelines to yield sentences suitable for the fine-tuning of language models. We propose a framework for augmenting the diversity of synthetically generated code-switched data using GPT and propose leveraging this technology to mitigate data scarcity in low-resourced languages, underscoring the essential role of native speakers in this process.

Multimodal Misinformation Detection in a South African Social Media Environment

With the constant spread of misinformation on social media networks, a need has arisen to continuously assess the veracity of digital content. This need has inspired numerous research efforts on the development of misinformation detection (MD) models. However, many models do not use all information available to them and existing research contains a lack of relevant datasets to train the models, specifically within the South African social media environment. The aim of this paper is to investigate the transferability of knowledge of a MD model between different contextual environments. This research contributes a multimodal MD model capable of functioning in the South African social media environment, as well as introduces a South African misinformation dataset. The model makes use of multiple sources of information for misinformation detection, namely: textual and visual elements. It uses bidirectional encoder representations from transformers (BERT) as the textual encoder and a residual network (ResNet) as the visual encoder. The model is trained and evaluated on the Fakeddit dataset and a South African misinformation dataset. Results show that using South African samples in the training of the model increases model performance, in a South African contextual environment, and that a multimodal model retains significantly more knowledge than both the textual and visual unimodal models. Our study suggests that the performance of a misinformation detection model is influenced by the cultural nuances of its operating environment and multimodal models assist in the transferability of knowledge between different contextual environments. Therefore, local data should be incorporated into the training process of a misinformation detection model in order to optimize model performance.

PuoBERTa: Training and evaluation of a curated language model for Setswana

Natural language processing (NLP) has made significant progress for well-resourced languages such as English but lagged behind for low-resource languages like Setswana. This paper addresses this gap by presenting PuoBERTa, a customised masked language model trained specifically for Setswana. We cover how we collected, curated, and prepared diverse monolingual texts to generate a high-quality corpus for PuoBERTa's training. Building upon previous efforts in creating monolingual resources for Setswana, we evaluated PuoBERTa across several NLP tasks, including part-of-speech (POS) tagging, named entity recognition (NER), and news categorisation. Additionally, we introduced a new Setswana news categorisation dataset and provided the initial benchmarks using PuoBERTa. Our work demonstrates the efficacy of PuoBERTa in fostering NLP capabilities for understudied languages like Setswana and paves the way for future research directions.