From Single to Multi: How LLMs Hallucinate in Multi-Document Summarization

Although many studies have investigated and reduced hallucinations in large language models (LLMs) for single-document tasks, research on hallucination in multi-document summarization (MDS) tasks remains largely unexplored. Specifically, it is unclear how the challenges arising from handling multiple documents (e.g., repetition and diversity of information) affect models outputs. In this work, we investigate how hallucinations manifest in LLMs when summarizing topic-specific information from multiple documents. Since no benchmarks exist for investigating hallucinations in MDS, we use existing news and conversation datasets, annotated with topic-specific insights, to create two novel multi-document benchmarks. When evaluating 5 LLMs on our benchmarks, we observe that on average, up to 75% of the content in LLM-generated summary is hallucinated, with hallucinations more likely to occur towards the end of the summaries. Moreover, when summarizing non-existent topic-related information, gpt-3.5-turbo and GPT-4o still generate summaries about 79.35% and 44% of the time, raising concerns about their tendency to fabricate content. To understand the characteristics of these hallucinations, we manually evaluate 700+ insights and find that most errors stem from either failing to follow instructions or producing overly generic insights. Motivated by these observations, we investigate the efficacy of simple post-hoc baselines in mitigating hallucinations but find them only moderately effective. Our results underscore the need for more effective approaches to systematically mitigate hallucinations in MDS. We release our dataset and code at github.com/megagonlabs/Hallucination_MDS.

Holistic Reasoning with Long-Context LMs: A Benchmark for Database Operations on Massive Textual Data

The rapid increase in textual information means we need more efficient methods to sift through, organize, and understand it all. While retrieval-augmented generation (RAG) models excel in accessing information from large document collections, they struggle with complex tasks that require aggregation and reasoning over information spanning across multiple documents--what we call holistic reasoning. Long-context language models (LCLMs) have great potential for managing large-scale documents, but their holistic reasoning capabilities remain unclear. In this work, we introduce HoloBench, a novel framework that brings database reasoning operations into text-based contexts, making it easier to systematically evaluate how LCLMs handle holistic reasoning across large documents. Our approach adjusts key factors such as context length, information density, distribution of information, and query complexity to evaluate LCLMs comprehensively. Our experiments show that the amount of information in the context has a bigger influence on LCLM performance than the actual context length. Furthermore, the complexity of queries affects performance more than the amount of information, particularly for different types of queries. Interestingly, queries that involve finding maximum or minimum values are easier for LCLMs and are less affected by context length, even though they pose challenges for RAG systems. However, tasks requiring the aggregation of multiple pieces of information show a noticeable drop in accuracy as context length increases. Additionally, we find that while grouping relevant information generally improves performance, the optimal positioning varies across models. Our findings surface both the advancements and the ongoing challenges in achieving a holistic understanding of long contexts.

A Blueprint Architecture of Compound AI Systems for Enterprise

Large Language Models (LLMs) have showcased remarkable capabilities surpassing conventional NLP challenges, creating opportunities for use in production use cases. Towards this goal, there is a notable shift to building compound AI systems, wherein LLMs are integrated into an expansive software infrastructure with many components like models, retrievers, databases and tools. In this paper, we introduce a blueprint architecture for compound AI systems to operate in enterprise settings cost-effectively and feasibly. Our proposed architecture aims for seamless integration with existing compute and data infrastructure, with ``stream'' serving as the key orchestration concept to coordinate data and instructions among agents and other components. Task and data planners, respectively, break down, map, and optimize tasks and data to available agents and data sources defined in respective registries, given production constraints such as accuracy and latency.

AmbigNLG: Addressing Task Ambiguity in Instruction for NLG

In this study, we introduce AmbigNLG, a new task designed to tackle the challenge of task ambiguity in instructions for Natural Language Generation (NLG) tasks. Despite the impressive capabilities of Large Language Models (LLMs) in understanding and executing a wide range of tasks through natural language interaction, their performance is significantly hindered by the ambiguity present in real-world instructions. To address this, AmbigNLG seeks to identify and mitigate such ambiguities, aiming to refine instructions to match user expectations better. We introduce a dataset, AmbigSNI-NLG, consisting of 2,500 instances, and develop an ambiguity taxonomy for categorizing and annotating instruction ambiguities. Our approach demonstrates substantial improvements in text generation quality, highlighting the critical role of clear and specific instructions in enhancing LLM performance in NLG tasks.

Retrieval Helps or Hurts? A Deeper Dive into the Efficacy of Retrieval Augmentation to Language Models

While large language models (LMs) demonstrate remarkable performance, they encounter challenges in providing accurate responses when queried for information beyond their pre-trained memorization. Although augmenting them with relevant external information can mitigate these issues, failure to consider the necessity of retrieval may adversely affect overall performance. Previous research has primarily focused on examining how entities influence retrieval models and knowledge recall in LMs, leaving other aspects relatively unexplored. In this work, our goal is to offer a more detailed, fact-centric analysis by exploring the effects of combinations of entities and relations. To facilitate this, we construct a new question answering (QA) dataset called WiTQA (Wikipedia Triple Question Answers). This dataset includes questions about entities and relations of various popularity levels, each accompanied by a supporting passage. Our extensive experiments with diverse LMs and retrievers reveal when retrieval does not consistently enhance LMs from the viewpoints of fact-centric popularity.Confirming earlier findings, we observe that larger LMs excel in recalling popular facts. However, they notably encounter difficulty with infrequent entity-relation pairs compared to retrievers. Interestingly, they can effectively retain popular relations of less common entities. We demonstrate the efficacy of our finer-grained metric and insights through an adaptive retrieval system that selectively employs retrieval and recall based on the frequencies of entities and relations in the question.

Distilling Large Language Models using Skill-Occupation Graph Context for HR-Related Tasks

Numerous HR applications are centered around resumes and job descriptions. While they can benefit from advancements in NLP, particularly large language models, their real-world adoption faces challenges due to absence of comprehensive benchmarks for various HR tasks, and lack of smaller models with competitive capabilities. In this paper, we aim to bridge this gap by introducing the Resume-Job Description Benchmark (RJDB). We meticulously craft this benchmark to cater to a wide array of HR tasks, including matching and explaining resumes to job descriptions, extracting skills and experiences from resumes, and editing resumes. To create this benchmark, we propose to distill domain-specific knowledge from a large language model (LLM). We rely on a curated skill-occupation graph to ensure diversity and provide context for LLMs generation. Our benchmark includes over 50 thousand triples of job descriptions, matched resumes and unmatched resumes. Using RJDB, we train multiple smaller student models. Our experiments reveal that the student models achieve near/better performance than the teacher model (GPT-4), affirming the effectiveness of the benchmark. Additionally, we explore the utility of RJDB on out-of-distribution data for skill extraction and resume-job description matching, in zero-shot and weak supervision manner. We release our datasets and code to foster further research and industry applications.

XATU: A Fine-grained Instruction-based Benchmark for Explainable Text Updates

Text editing is a crucial task that involves modifying text to better align with user intents. However, existing text editing benchmark datasets have limitations in providing only coarse-grained instructions. Consequently, although the edited output may seem reasonable, it often deviates from the intended changes outlined in the gold reference, resulting in low evaluation scores. To comprehensively investigate the text editing capabilities of large language models, this paper introduces XATU, the first benchmark specifically designed for fine-grained instruction-based explainable text editing. XATU covers a wide range of topics and text types, incorporating lexical, syntactic, semantic, and knowledge-intensive edits. To enhance interpretability, we leverage high-quality data sources and human annotation, resulting in a benchmark that includes fine-grained instructions and gold-standard edit explanations. By evaluating existing open and closed large language models against our benchmark, we demonstrate the effectiveness of instruction tuning and the impact of underlying architecture across various editing tasks. Furthermore, extensive experimentation reveals the significant role of explanations in fine-tuning language models for text editing tasks. The benchmark will be open-sourced to support reproduction and facilitate future research.

Less is More for Long Document Summary Evaluation by LLMs

Large Language Models (LLMs) have shown promising performance in summary evaluation tasks, yet they face challenges such as high computational costs and the Lost-in-the-Middle problem where important information in the middle of long documents is often overlooked. To address these issues, this paper introduces a novel approach, Extract-then-Evaluate, which involves extracting key sentences from a long source document and then evaluating the summary by prompting LLMs. The results reveal that the proposed method not only significantly reduces evaluation costs but also exhibits a higher correlation with human evaluations. Furthermore, we provide practical recommendations for optimal document length and sentence extraction methods, contributing to the development of cost-effective yet more accurate methods for LLM-based text generation evaluation.

Zero-shot Triplet Extraction by Template Infilling

Triplet extraction aims to extract entities and their corresponding relations in unstructured text. Most existing methods train an extraction model on high-quality training data, and hence are incapable of extracting relations that were not observed during training. Generalizing the model to unseen relations typically requires fine-tuning on synthetic training data which is often noisy and unreliable. In this paper, we argue that reducing triplet extraction to a template filling task over a pre-trained language model can equip the model with zero-shot learning capabilities and enable it to leverage the implicit knowledge in the language model. Embodying these ideas, we propose a novel framework, ZETT (ZEro-shot Triplet extraction by Template infilling), that is based on end-to-end generative transformers. Our experiments show that without any data augmentation or pipeline systems, ZETT can outperform previous state-of-the-art models with 25% less parameters. We further show that ZETT is more robust in detecting entities and can be incorporated with automatically generated templates for relations.

Noisy Pairing and Partial Supervision for Opinion Summarization

Current opinion summarization systems simply generate summaries reflecting important opinions from customer reviews, but the generated summaries may not attract the reader's attention. Although it is helpful to automatically generate professional reviewer-like summaries from customer reviews, collecting many training pairs of customer and professional reviews is generally tricky. We propose a weakly supervised opinion summarization framework, Noisy Pairing and Partial Supervision (NAPA) that can build a stylized opinion summarization system with no customer-professional review pairs. Experimental results show consistent improvements in automatic evaluation metrics, and qualitative analysis shows that our weakly supervised opinion summarization system can generate summaries that look more like those written by professional reviewers.