Bridging Domain Knowledge and Process Discovery Using Large Language Models

Discovering good process models is essential for different process analysis tasks such as conformance checking and process improvements. Automated process discovery methods often overlook valuable domain knowledge. This knowledge, including insights from domain experts and detailed process documentation, remains largely untapped during process discovery. This paper leverages Large Language Models (LLMs) to integrate such knowledge directly into process discovery. We use rules derived from LLMs to guide model construction, ensuring alignment with both domain knowledge and actual process executions. By integrating LLMs, we create a bridge between process knowledge expressed in natural language and the discovery of robust process models, advancing process discovery methodologies significantly. To showcase the usability of our framework, we conducted a case study with the UWV employee insurance agency, demonstrating its practical benefits and effectiveness.

People Make Better Edits: Measuring the Efficacy of LLM-Generated Counterfactually Augmented Data for Harmful Language Detection

NLP models are used in a variety of critical social computing tasks, such as detecting sexist, racist, or otherwise hateful content. Therefore, it is imperative that these models are robust to spurious features. Past work has attempted to tackle such spurious features using training data augmentation, including Counterfactually Augmented Data (CADs). CADs introduce minimal changes to existing training data points and flip their labels; training on them may reduce model dependency on spurious features. However, manually generating CADs can be time-consuming and expensive. Hence in this work, we assess if this task can be automated using generative NLP models. We automatically generate CADs using Polyjuice, ChatGPT, and Flan-T5, and evaluate their usefulness in improving model robustness compared to manually-generated CADs. By testing both model performance on multiple out-of-domain test sets and individual data point efficacy, our results show that while manual CADs are still the most effective, CADs generated by ChatGPT come a close second. One key reason for the lower performance of automated methods is that the changes they introduce are often insufficient to flip the original label.

Tailoring Machine Learning for Process Mining

Machine learning models are routinely integrated into process mining pipelines to carry out tasks like data transformation, noise reduction, anomaly detection, classification, and prediction. Often, the design of such models is based on some ad-hoc assumptions about the corresponding data distributions, which are not necessarily in accordance with the non-parametric distributions typically observed with process data. Moreover, the learning procedure they follow ignores the constraints concurrency imposes to process data. Data encoding is a key element to smooth the mismatch between these assumptions but its potential is poorly exploited. In this paper, we argue that a deeper insight into the issues raised by training machine learning models with process data is crucial to ground a sound integration of process mining and machine learning. Our analysis of such issues is aimed at laying the foundation for a methodology aimed at correctly aligning machine learning with process mining requirements and stimulating the research to elaborate in this direction.

A Combined Approach of Process Mining and Rule-based AI for Study Planning and Monitoring in Higher Education

This paper presents an approach of using methods of process mining and rule-based artificial intelligence to analyze and understand study paths of students based on campus management system data and study program models. Process mining techniques are used to characterize successful study paths, as well as to detect and visualize deviations from expected plans. These insights are combined with recommendations and requirements of the corresponding study programs extracted from examination regulations. Here, event calculus and answer set programming are used to provide models of the study programs which support planning and conformance checking while providing feedback on possible study plan violations. In its combination, process mining and rule-based artificial intelligence are used to support study planning and monitoring by deriving rules and recommendations for guiding students to more suitable study paths with higher success rates. Two applications will be implemented, one for students and one for study program designers.

Feature Recommendation for Structural Equation Model Discovery in Process Mining

Process mining techniques can help organizations to improve their operational processes. Organizations can benefit from process mining techniques in finding and amending the root causes of performance or compliance problems. Considering the volume of the data and the number of features captured by the information system of today's companies, the task of discovering the set of features that should be considered in root cause analysis can be quite involving. In this paper, we propose a method for finding the set of (aggregated) features with a possible effect on the problem. The root cause analysis task is usually done by applying a machine learning technique to the data gathered from the information system supporting the processes. To prevent mixing up correlation and causation, which may happen because of interpreting the findings of machine learning techniques as causal, we propose a method for discovering the structural equation model of the process that can be used for root cause analysis. We have implemented the proposed method as a plugin in ProM and we have evaluated it using two real and synthetic event logs. These experiments show the validity and effectiveness of the proposed methods.

Removing Operational Friction Using Process Mining: Challenges Provided by the Internet of Production (IoP)

Operational processes in production, logistics, material handling, maintenance, etc., are supported by cyber-physical systems combining hardware and software components. As a result, the digital and the physical world are closely aligned, and it is possible to track operational processes in detail (e.g., using sensors). The abundance of event data generated by today's operational processes provides opportunities and challenges for process mining techniques supporting process discovery, performance analysis, and conformance checking. Using existing process mining tools, it is already possible to automatically discover process models and uncover performance and compliance problems. In the DFG-funded Cluster of Excellence "Internet of Production" (IoP), process mining is used to create "digital shadows" to improve a wide variety of operational processes. However, operational processes are dynamic, distributed, and complex. Driven by the challenges identified in the IoP cluster, we work on novel techniques for comparative process mining (comparing process variants for different products at different locations at different times), object-centric process mining (to handle processes involving different types of objects that interact), and forward-looking process mining (to explore "What if?" questions). By addressing these challenges, we aim to develop valuable "digital shadows" that can be used to remove operational friction.

Case Level Counterfactual Reasoning in Process Mining

Process mining is widely used to diagnose processes and uncover performance and compliance problems. It is also possible to see relations between different behavioral aspects, e.g., cases that deviate more at the beginning of the process tend to get delayed in the last part of the process. However, correlations do not necessarily reveal causalities. Moreover, standard process mining diagnostics do not indicate how to improve the process. This is the reason we advocate the use of \emph{structural equation models} and \emph{counterfactual reasoning}. We use results from causal inference and adapt these to be able to reason over event logs and process interventions. We have implemented the approach as a ProM plug-in and have evaluated it on several data sets. Our ProM plug-in produces recommendations that indicate how specific cases could have been handled differently to avoid a performance or compliance problem.

Fairness-Aware Process Mining

Process mining is a multi-purpose tool enabling organizations to improve their processes. One of the primary purposes of process mining is finding the root causes of performance or compliance problems in processes. The usual way of doing so is by gathering data from the process event log and other sources and then applying some data mining and machine learning techniques. However, the results of applying such techniques are not always acceptable. In many situations, this approach is prone to making obvious or unfair diagnoses and applying them may result in conclusions that are unsurprising or even discriminating (e.g., blaming overloaded employees for delays). In this paper, we present a solution to this problem by creating a fair classifier for such situations. The undesired effects are removed at the expense of reduction on the accuracy of the resulting classifier. We have implemented this method as a plug-in in ProM. Using the implemented plug-in on two real event logs, we decreased the discrimination caused by the classifier, while losing a small fraction of its accuracy.