DECO: Life-Cycle Management of Enterprise-Grade Chatbots

Software engineers frequently grapple with the challenge of accessing disparate documentation and telemetry data, including Troubleshooting Guides (TSGs), incident reports, code repositories, and various internal tools developed by multiple stakeholders. While on-call duties are inevitable, incident resolution becomes even more daunting due to the obscurity of legacy sources and the pressures of strict time constraints. To enhance the efficiency of on-call engineers (OCEs) and streamline their daily workflows, we introduced DECO -- a comprehensive framework for developing, deploying, and managing enterprise-grade chatbots tailored to improve productivity in engineering routines. This paper details the design and implementation of the DECO framework, emphasizing its innovative NL2SearchQuery functionality and a hierarchical planner. These features support efficient and customized retrieval-augmented-generation (RAG) algorithms that not only extract relevant information from diverse sources but also select the most pertinent toolkits in response to user queries. This enables the addressing of complex technical questions and provides seamless, automated access to internal resources. Additionally, DECO incorporates a robust mechanism for converting unstructured incident logs into user-friendly, structured guides, effectively bridging the documentation gap. Feedback from users underscores DECO's pivotal role in simplifying complex engineering tasks, accelerating incident resolution, and bolstering organizational productivity. Since its launch in September 2023, DECO has demonstrated its effectiveness through extensive engagement, with tens of thousands of interactions from hundreds of active users across multiple organizations within the company.

Learning Heatmap-Style Jigsaw Puzzles Provides Good Pretraining for 2D Human Pose Estimation

The target of 2D human pose estimation is to locate the keypoints of body parts from input 2D images. State-of-the-art methods for pose estimation usually construct pixel-wise heatmaps from keypoints as labels for learning convolution neural networks, which are usually initialized randomly or using classification models on ImageNet as their backbones. We note that 2D pose estimation task is highly dependent on the contextual relationship between image patches, thus we introduce a self-supervised method for pretraining 2D pose estimation networks. Specifically, we propose Heatmap-Style Jigsaw Puzzles (HSJP) problem as our pretext-task, whose target is to learn the location of each patch from an image composed of shuffled patches. During our pretraining process, we only use images of person instances in MS-COCO, rather than introducing extra and much larger ImageNet dataset. A heatmap-style label for patch location is designed and our learning process is in a non-contrastive way. The weights learned by HSJP pretext task are utilised as backbones of 2D human pose estimator, which are then finetuned on MS-COCO human keypoints dataset. With two popular and strong 2D human pose estimators, HRNet and SimpleBaseline, we evaluate mAP score on both MS-COCO validation and test-dev datasets. Our experiments show that downstream pose estimators with our self-supervised pretraining obtain much better performance than those trained from scratch, and are comparable to those using ImageNet classification models as their initial backbones.