Transforming Location Retrieval at Airbnb: A Journey from Heuristics to Reinforcement Learning

The Airbnb search system grapples with many unique challenges as it continues to evolve. We oversee a marketplace that is nuanced by geography, diversity of homes, and guests with a variety of preferences. Crafting an efficient search system that can accommodate diverse guest needs, while showcasing relevant homes lies at the heart of Airbnb's success. Airbnb search has many challenges that parallel other recommendation and search systems but it has a unique information retrieval problem, upstream of ranking, called location retrieval. It requires defining a topological map area that is relevant to the searched query for homes listing retrieval. The purpose of this paper is to demonstrate the methodology, challenges, and impact of building a machine learning based location retrieval product from the ground up. Despite the lack of suitable, prevalent machine learning based approaches, we tackle cold start, generalization, differentiation and algorithmic bias. We detail the efficacy of heuristics, statistics, machine learning, and reinforcement learning approaches to solve these challenges, particularly for systems that are often unexplored by current literature.

SLM Meets LLM: Balancing Latency, Interpretability and Consistency in Hallucination Detection

Large language models (LLMs) are highly capable but face latency challenges in real-time applications, such as conducting online hallucination detection. To overcome this issue, we propose a novel framework that leverages a small language model (SLM) classifier for initial detection, followed by a LLM as constrained reasoner to generate detailed explanations for detected hallucinated content. This study optimizes the real-time interpretable hallucination detection by introducing effective prompting techniques that align LLM-generated explanations with SLM decisions. Empirical experiment results demonstrate its effectiveness, thereby enhancing the overall user experience.

Continuous Attribution of Episodical Outcomes for More Efficient and Targeted Online Measurement

Online experimentation platforms collect user feedback at low cost and large scale. Some systems even support real-time or near real-time data processing, and can update metrics and statistics continuously. Many commonly used metrics, such as clicks and page views, can be observed without much delay. However, many important signals can only be observed after several hours or days, with noise adding up over the duration of the episode. When episodical outcomes follow a complex sequence of user-product interactions, it is difficult to understand which interactions lead to the final outcome. There is no obvious attribution logic for us to associate a positive or negative outcome back to the actions and choices we made at different times. This attribution logic is critical to unlocking more targeted and efficient measurement at a finer granularity that could eventually lead to the full capability of reinforcement learning. In this paper, we borrow the idea of Causal Surrogacy to model a long-term outcome using leading indicators that are incrementally observed and apply it as the value function to track the progress towards the final outcome and attribute incrementally to various user-product interaction steps. Applying this approach to the guest booking metric at Airbnb resulted in significant variance reductions of 50% to 85%, while aligning well with the booking metric itself. Continuous attribution allows us to assign a utility score to each product page-view, and this score can be flexibly further aggregated to a variety of units of interest, such as searches and listings. We provide multiple real-world applications of attribution to illustrate its versatility.