RAG based Question-Answering for Contextual Response Prediction System

Large Language Models (LLMs) have shown versatility in various Natural Language Processing (NLP) tasks, including their potential as effective question-answering systems. However, to provide precise and relevant information in response to specific customer queries in industry settings, LLMs require access to a comprehensive knowledge base to avoid hallucinations. Retrieval Augmented Generation (RAG) emerges as a promising technique to address this challenge. Yet, developing an accurate question-answering framework for real-world applications using RAG entails several challenges: 1) data availability issues, 2) evaluating the quality of generated content, and 3) the costly nature of human evaluation. In this paper, we introduce an end-to-end framework that employs LLMs with RAG capabilities for industry use cases. Given a customer query, the proposed system retrieves relevant knowledge documents and leverages them, along with previous chat history, to generate response suggestions for customer service agents in the contact centers of a major retail company. Through comprehensive automated and human evaluations, we show that this solution outperforms the current BERT-based algorithms in accuracy and relevance. Our findings suggest that RAG-based LLMs can be an excellent support to human customer service representatives by lightening their workload.

CollabStory: Multi-LLM Collaborative Story Generation and Authorship Analysis

The rise of unifying frameworks that enable seamless interoperability of Large Language Models (LLMs) has made LLM-LLM collaboration for open-ended tasks a possibility. Despite this, there have not been efforts to explore such collaborative writing. We take the next step beyond human-LLM collaboration to explore this multi-LLM scenario by generating the first exclusively LLM-generated collaborative stories dataset called CollabStory. We focus on single-author ($N=1$) to multi-author (up to $N=5$) scenarios, where multiple LLMs co-author stories. We generate over 32k stories using open-source instruction-tuned LLMs. Further, we take inspiration from the PAN tasks that have set the standard for human-human multi-author writing tasks and analysis. We extend their authorship-related tasks for multi-LLM settings and present baselines for LLM-LLM collaboration. We find that current baselines are not able to handle this emerging scenario. Thus, CollabStory is a resource that could help propel an understanding as well as the development of techniques to discern the use of multiple LLMs. This is crucial to study in the context of writing tasks since LLM-LLM collaboration could potentially overwhelm ongoing challenges related to plagiarism detection, credit assignment, maintaining academic integrity in educational settings, and addressing copyright infringement concerns. We make our dataset and code available at \texttt{\url{https://github.com/saranya-venkatraman/multi_llm_story_writing}}.

Authorship Obfuscation in Multilingual Machine-Generated Text Detection

High-quality text generation capability of latest Large Language Models (LLMs) causes concerns about their misuse (e.g., in massive generation/spread of disinformation). Machine-generated text (MGT) detection is important to cope with such threats. However, it is susceptible to authorship obfuscation (AO) methods, such as paraphrasing, which can cause MGTs to evade detection. So far, this was evaluated only in monolingual settings. Thus, the susceptibility of recently proposed multilingual detectors is still unknown. We fill this gap by comprehensively benchmarking the performance of 10 well-known AO methods, attacking 37 MGT detection methods against MGTs in 11 languages (i.e., 10 $\times$ 37 $\times$ 11 = 4,070 combinations). We also evaluate the effect of data augmentation on adversarial robustness using obfuscated texts. The results indicate that all tested AO methods can cause detection evasion in all tested languages, where homoglyph attacks are especially successful.

A Ship of Theseus: Curious Cases of Paraphrasing in LLM-Generated Texts

In the realm of text manipulation and linguistic transformation, the question of authorship has always been a subject of fascination and philosophical inquiry. Much like the \textbf{Ship of Theseus paradox}, which ponders whether a ship remains the same when each of its original planks is replaced, our research delves into an intriguing question: \textit{Does a text retain its original authorship when it undergoes numerous paraphrasing iterations?} Specifically, since Large Language Models (LLMs) have demonstrated remarkable proficiency in the generation of both original content and the modification of human-authored texts, a pivotal question emerges concerning the determination of authorship in instances where LLMs or similar paraphrasing tools are employed to rephrase the text. This inquiry revolves around \textit{whether authorship should be attributed to the original human author or the AI-powered tool, given the tool's independent capacity to produce text that closely resembles human-generated content.} Therefore, we embark on a philosophical voyage through the seas of language and authorship to unravel this intricate puzzle.

The Word2vec Graph Model for Author Attribution and Genre Detection in Literary Analysis

Analyzing the writing styles of authors and articles is a key to supporting various literary analyses such as author attribution and genre detection. Over the years, rich sets of features that include stylometry, bag-of-words, n-grams have been widely used to perform such analysis. However, the effectiveness of these features largely depends on the linguistic aspects of a particular language and datasets specific characteristics. Consequently, techniques based on these feature sets cannot give desired results across domains. In this paper, we propose a novel Word2vec graph based modeling of a document that can rightly capture both context and style of the document. By using these Word2vec graph based features, we perform classification to perform author attribution and genre detection tasks. Our detailed experimental study with a comprehensive set of literary writings shows the effectiveness of this method over traditional feature based approaches. Our code and data are publicly available at https://cutt.ly/svLjSgk

Understanding Social Structures from Contemporary Literary Fiction using Character Interaction Graph -- Half Century Chronology of Influential Bengali Writers

Social structures and real-world incidents often influence contemporary literary fiction. Existing research in literary fiction analysis explains these real-world phenomena through the manual critical analysis of stories. Conventional Natural Language Processing (NLP) methodologies, including sentiment analysis, narrative summarization, and topic modeling, have demonstrated substantial efficacy in analyzing and identifying similarities within fictional works. However, the intricate dynamics of character interactions within fiction necessitate a more nuanced approach that incorporates visualization techniques. Character interaction graphs (or networks) emerge as a highly suitable means for visualization and information retrieval from the realm of fiction. Therefore, we leverage character interaction graphs with NLP-derived features to explore a diverse spectrum of societal inquiries about contemporary culture's impact on the landscape of literary fiction. Our study involves constructing character interaction graphs from fiction, extracting relevant graph features, and exploiting these features to resolve various real-life queries. Experimental evaluation of influential Bengali fiction over half a century demonstrates that character interaction graphs can be highly effective in specific assessments and information retrieval from literary fiction. Our data and codebase are available at https://cutt.ly/fbMgGEM

HANSEN: Human and AI Spoken Text Benchmark for Authorship Analysis

Authorship Analysis, also known as stylometry, has been an essential aspect of Natural Language Processing (NLP) for a long time. Likewise, the recent advancement of Large Language Models (LLMs) has made authorship analysis increasingly crucial for distinguishing between human-written and AI-generated texts. However, these authorship analysis tasks have primarily been focused on written texts, not considering spoken texts. Thus, we introduce the largest benchmark for spoken texts - HANSEN (Human ANd ai Spoken tExt beNchmark). HANSEN encompasses meticulous curation of existing speech datasets accompanied by transcripts, alongside the creation of novel AI-generated spoken text datasets. Together, it comprises 17 human datasets, and AI-generated spoken texts created using 3 prominent LLMs: ChatGPT, PaLM2, and Vicuna13B. To evaluate and demonstrate the utility of HANSEN, we perform Authorship Attribution (AA) & Author Verification (AV) on human-spoken datasets and conducted Human vs. AI spoken text detection using state-of-the-art (SOTA) models. While SOTA methods, such as, character ngram or Transformer-based model, exhibit similar AA & AV performance in human-spoken datasets compared to written ones, there is much room for improvement in AI-generated spoken text detection. The HANSEN benchmark is available at: https://huggingface.co/datasets/HANSEN-REPO/HANSEN.