OMENN: One Matrix to Explain Neural Networks

Deep Learning (DL) models are often black boxes, making their decision-making processes difficult to interpret. This lack of transparency has driven advancements in eXplainable Artificial Intelligence (XAI), a field dedicated to clarifying the reasoning behind DL model predictions. Among these, attribution-based methods such as LRP and GradCAM are widely used, though they rely on approximations that can be imprecise. To address these limitations, we introduce One Matrix to Explain Neural Networks (OMENN), a novel post-hoc method that represents a neural network as a single, interpretable matrix for each specific input. This matrix is constructed through a series of linear transformations that represent the processing of the input by each successive layer in the neural network. As a result, OMENN provides locally precise, attribution-based explanations of the input across various modern models, including ViTs and CNNs. We present a theoretical analysis of OMENN based on dynamic linearity property and validate its effectiveness with extensive tests on two XAI benchmarks, demonstrating that OMENN is competitive with state-of-the-art methods.

Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations

Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and intent recognition in order to convert live audio into a rich, actionable stream of structured events. These events can be further leveraged with a business rules engine, thus serving as a foundation for real-time supervision and assistance applications. After the ingestion, calls are enriched with unsupervised keyword extraction, abstractive summarization, and business-defined attributes, enabling offline use cases, such as business intelligence, topic mining, full-text search, quality assurance, and agent training. ACI comes with a pretrained, configurable library of hundreds of intents and a robust intent training environment that allows for efficient, cost-effective creation and customization of customer-specific intents.