Optimizing Contextual Speech Recognition Using Vector Quantization for Efficient Retrieval

Neural contextual biasing allows speech recognition models to leverage contextually relevant information, leading to improved transcription accuracy. However, the biasing mechanism is typically based on a cross-attention module between the audio and a catalogue of biasing entries, which means computational complexity can pose severe practical limitations on the size of the biasing catalogue and consequently on accuracy improvements. This work proposes an approximation to cross-attention scoring based on vector quantization and enables compute- and memory-efficient use of large biasing catalogues. We propose to use this technique jointly with a retrieval based contextual biasing approach. First, we use an efficient quantized retrieval module to shortlist biasing entries by grounding them on audio. Then we use retrieved entries for biasing. Since the proposed approach is agnostic to the biasing method, we investigate using full cross-attention, LLM prompting, and a combination of the two. We show that retrieval based shortlisting allows the system to efficiently leverage biasing catalogues of several thousands of entries, resulting in up to 71% relative error rate reduction in personal entity recognition. At the same time, the proposed approximation algorithm reduces compute time by 20% and memory usage by 85-95%, for lists of up to one million entries, when compared to standard dot-product cross-attention.

Leveraging Open Data and Task Augmentation to Automated Behavioral Coding of Psychotherapy Conversations in Low-Resource Scenarios

In psychotherapy interactions, the quality of a session is assessed by codifying the communicative behaviors of participants during the conversation through manual observation and annotation. Developing computational approaches for automated behavioral coding can reduce the burden on human coders and facilitate the objective evaluation of the intervention. In the real world, however, implementing such algorithms is associated with data sparsity challenges since privacy concerns lead to limited available in-domain data. In this paper, we leverage a publicly available conversation-based dataset and transfer knowledge to the low-resource behavioral coding task by performing an intermediate language model training via meta-learning. We introduce a task augmentation method to produce a large number of "analogy tasks" - tasks similar to the target one - and demonstrate that the proposed framework predicts target behaviors more accurately than all the other baseline models.

Multimodal Clustering with Role Induced Constraints for Speaker Diarization

Speaker clustering is an essential step in conventional speaker diarization systems and is typically addressed as an audio-only speech processing task. The language used by the participants in a conversation, however, carries additional information that can help improve the clustering performance. This is especially true in conversational interactions, such as business meetings, interviews, and lectures, where specific roles assumed by interlocutors (manager, client, teacher, etc.) are often associated with distinguishable linguistic patterns. In this paper we propose to employ a supervised text-based model to extract speaker roles and then use this information to guide an audio-based spectral clustering step by imposing must-link and cannot-link constraints between segments. The proposed method is applied on two different domains, namely on medical interactions and on podcast episodes, and is shown to yield improved results when compared to the audio-only approach.

An Automated Quality Evaluation Framework of Psychotherapy Conversations with Local Quality Estimates

Computational approaches for assessing the quality of conversation-based psychotherapy, such as Cognitive Behavioral Therapy (CBT) and Motivational Interviewing (MI), have been developed recently to support quality assurance and clinical training. However, due to the long session lengths and limited modeling resources, computational methods largely rely on frequency-based lexical features or distribution of dialogue acts. In this work, we propose a hierarchical framework to automatically evaluate the quality of a CBT interaction. We divide each psychotherapy session into conversation segments and input those into a BERT-based model to produce segment embeddings. We first fine-tune BERT for predicting segment-level (local) quality scores and then use segment embeddings as lower-level input to a Bidirectional LSTM-based neural network to predict session-level (global) quality estimates. In particular, the segment-level quality scores are initialized with the session-level scores and we model the global quality as a function of the local quality scores to achieve the accurate segment-level quality estimates. These estimated segment-level scores benefit theBERT fine-tuning and in learning better segment embeddings. We evaluate the proposed framework on data drawn from real-world CBT clinical session recordings to predict multiple session-level behavior codes. The results indicate that our approach leads to improved evaluation accuracy for most codes in both regression and classification tasks.

Automated Quality Assessment of Cognitive Behavioral Therapy Sessions Through Highly Contextualized Language Representations

During a psychotherapy session, the counselor typically adopts techniques which are codified along specific dimensions (e.g., 'displays warmth and confidence', or 'attempts to set up collaboration') to facilitate the evaluation of the session. Those constructs, traditionally scored by trained human raters, reflect the complex nature of psychotherapy and highly depend on the context of the interaction. Recent advances in deep contextualized language models offer an avenue for accurate in-domain linguistic representations which can lead to robust recognition and scoring of such psychotherapy-relevant behavioral constructs, and support quality assurance and supervision. In this work, a BERT-based model is proposed for automatic behavioral scoring of a specific type of psychotherapy, called Cognitive Behavioral Therapy (CBT), where prior work is limited to frequency-based language features and/or short text excerpts which do not capture the unique elements involved in a spontaneous long conversational interaction. The model is trained in a multi-task manner in order to achieve higher interpretability. BERT-based representations are further augmented with available therapy metadata, providing relevant non-linguistic context and leading to consistent performance improvements.

"Am I A Good Therapist?" Automated Evaluation Of Psychotherapy Skills Using Speech And Language Technologies

With the growing prevalence of psychological interventions, it is vital to have measures which rate the effectiveness of psychological care, in order to assist in training, supervision, and quality assurance of services. Traditionally, quality assessment is addressed by human raters who evaluate recorded sessions along specific dimensions, often codified through constructs relevant to the approach and domain. This is however a cost-prohibitive and time-consuming method which leads to poor feasibility and limited use in real-world settings. To facilitate this process, we have developed an automated competency rating tool able to process the raw recorded audio of a session, analyzing who spoke when, what they said, and how the health professional used language to provide therapy. Focusing on a use case of a specific type of psychotherapy called Motivational Interviewing, our system gives comprehensive feedback to the therapist, including information about the dynamics of the session (e.g., therapist's vs. client's talking time), low-level psychological language descriptors (e.g., type of questions asked), as well as other high-level behavioral constructs (e.g., the extent to which the therapist understands the clients' perspective). We describe our platform and its performance, using a dataset of more than 5,000 recordings drawn from its deployment in a real-world clinical setting used to assist training of new therapists. We are confident that a widespread use of automated psychotherapy rating tools in the near future will augment experts' capabilities by providing an avenue for more effective training and skill improvement and will eventually lead to more positive clinical outcomes.

Feature Fusion Strategies for End-to-End Evaluation of Cognitive Behavior Therapy Sessions

Cognitive Behavioral Therapy (CBT) is a goal-oriented psychotherapy for mental health concerns implemented in a conversational setting with broad empirical support for its effectiveness across a range of presenting problems and client populations. The quality of a CBT session is typically assessed by trained human raters who manually assign pre-defined session-level behavioral codes. In this paper, we develop an end-to-end pipeline that converts speech audio to diarized and transcribed text and extracts linguistic features to code the CBT sessions automatically. We investigate both word-level and utterance-level features and propose feature fusion strategies to combine them. The utterance level features include dialog act tags as well as behavioral codes drawn from another well-known talk psychotherapy called Motivational Interviewing (MI). We propose a novel method to augment the word-based features with the utterance level tags for subsequent CBT code estimation. Experiments show that our new fusion strategy outperforms all the studied features, both when used individually and when fused by direct concatenation. We also find that incorporating a sentence segmentation module can further improve the overall system given the preponderance of multi-utterance conversational turns in CBT sessions.