HEART-felt Narratives: Tracing Empathy and Narrative Style in Personal Stories with LLMs

Empathy serves as a cornerstone in enabling prosocial behaviors, and can be evoked through sharing of personal experiences in stories. While empathy is influenced by narrative content, intuitively, people respond to the way a story is told as well, through narrative style. Yet the relationship between empathy and narrative style is not fully understood. In this work, we empirically examine and quantify this relationship between style and empathy using LLMs and large-scale crowdsourcing studies. We introduce a novel, theory-based taxonomy, HEART (Human Empathy and Narrative Taxonomy) that delineates elements of narrative style that can lead to empathy with the narrator of a story. We establish the performance of LLMs in extracting narrative elements from HEART, showing that prompting with our taxonomy leads to reasonable, human-level annotations beyond what prior lexicon-based methods can do. To show empirical use of our taxonomy, we collect a dataset of empathy judgments of stories via a large-scale crowdsourcing study with N=2,624 participants. We show that narrative elements extracted via LLMs, in particular, vividness of emotions and plot volume, can elucidate the pathways by which narrative style cultivates empathy towards personal stories. Our work suggests that such models can be used for narrative analyses that lead to human-centered social and behavioral insights.

Where Do People Tell Stories Online? Story Detection Across Online Communities

People share stories online for a myriad of purposes, whether as a means of self-disclosure, processing difficult personal experiences, providing needed information or entertainment, or persuading others to share their beliefs. Better understanding of online storytelling can illuminate the dynamics of social movements, sensemaking practices, persuasion strategies, and more. However, unlike other media such as books and visual content where the narrative nature of the content is often overtly signaled at the document level, studying storytelling in online communities is challenging due to the mixture of storytelling and non-storytelling behavior, which can be interspersed within documents and across diverse topics and settings. We introduce a codebook and create the Storytelling in Online Communities Corpus, an expert-annotated dataset of 502 English-language posts and comments with labeled story and event spans. Using our corpus, we train and evaluate an online story detection model, which we use to investigate the role storytelling of in different social contexts. We identify distinctive features of online storytelling, the prevalence of storytelling among different communities, and the conversational patterns of storytelling.