Field Study in Deploying Restless Multi-Armed Bandits: Assisting Non-Profits in Improving Maternal and Child Health

The widespread availability of cell phones has enabled non-profits to deliver critical health information to their beneficiaries in a timely manner. This paper describes our work to assist non-profits that employ automated messaging programs to deliver timely preventive care information to beneficiaries (new and expecting mothers) during pregnancy and after delivery. Unfortunately, a key challenge in such information delivery programs is that a significant fraction of beneficiaries drop out of the program. Yet, non-profits often have limited health-worker resources (time) to place crucial service calls for live interaction with beneficiaries to prevent such engagement drops. To assist non-profits in optimizing this limited resource, we developed a Restless Multi-Armed Bandits (RMABs) system. One key technical contribution in this system is a novel clustering method of offline historical data to infer unknown RMAB parameters. Our second major contribution is evaluation of our RMAB system in collaboration with an NGO, via a real-world service quality improvement study. The study compared strategies for optimizing service calls to 23003 participants over a period of 7 weeks to reduce engagement drops. We show that the RMAB group provides statistically significant improvement over other comparison groups, reducing ~ 30% engagement drops. To the best of our knowledge, this is the first study demonstrating the utility of RMABs in real world public health settings. We are transitioning our RMAB system to the NGO for real-world use.

Fine-Grained Emotion Prediction by Modeling Emotion Definitions

In this paper, we propose a new framework for fine-grained emotion prediction in the text through emotion definition modeling. Our approach involves a multi-task learning framework that models definitions of emotions as an auxiliary task while being trained on the primary task of emotion prediction. We model definitions using masked language modeling and class definition prediction tasks. Our models outperform existing state-of-the-art for fine-grained emotion dataset GoEmotions. We further show that this trained model can be used for transfer learning on other benchmark datasets in emotion prediction with varying emotion label sets, domains, and sizes. The proposed models outperform the baselines on transfer learning experiments demonstrating the generalization capability of the models.

Pre-trained Language Models as Prior Knowledge for Playing Text-based Games

Recently, text world games have been proposed to enable artificial agents to understand and reason about real-world scenarios. These text-based games are challenging for artificial agents, as it requires understanding and interaction using natural language in a partially observable environment. In this paper, we improve the semantic understanding of the agent by proposing a simple RL with LM framework where we use transformer-based language models with Deep RL models. We perform a detailed study of our framework to demonstrate how our model outperforms all existing agents on the popular game, Zork1, to achieve a score of 44.7, which is 1.6 higher than the state-of-the-art model. Our proposed approach also performs comparably to the state-of-the-art models on the other set of text games.