Social AI and the Challenges of the Human-AI Ecosystem

The rise of large-scale socio-technical systems in which humans interact with artificial intelligence (AI) systems (including assistants and recommenders, in short AIs) multiplies the opportunity for the emergence of collective phenomena and tipping points, with unexpected, possibly unintended, consequences. For example, navigation systems' suggestions may create chaos if too many drivers are directed on the same route, and personalised recommendations on social media may amplify polarisation, filter bubbles, and radicalisation. On the other hand, we may learn how to foster the "wisdom of crowds" and collective action effects to face social and environmental challenges. In order to understand the impact of AI on socio-technical systems and design next-generation AIs that team with humans to help overcome societal problems rather than exacerbate them, we propose to build the foundations of Social AI at the intersection of Complex Systems, Network Science and AI. In this perspective paper, we discuss the main open questions in Social AI, outlining possible technical and scientific challenges and suggesting research avenues.

Human Perception of Performance

Humans are routinely asked to evaluate the performance of other individuals, separating success from failure and affecting outcomes from science to education and sports. Yet, in many contexts, the metrics driving the human evaluation process remain unclear. Here we analyse a massive dataset capturing players' evaluations by human judges to explore human perception of performance in soccer, the world's most popular sport. We use machine learning to design an artificial judge which accurately reproduces human evaluation, allowing us to demonstrate how human observers are biased towards diverse contextual features. By investigating the structure of the artificial judge, we uncover the aspects of the players' behavior which attract the attention of human judges, demonstrating that human evaluation is based on a noticeability heuristic where only feature values far from the norm are considered to rate an individual's performance.